Cancellation policy 09-23-2003

Also, remember if YOU cancel on your client (for whatever emergency) with less than 24 hours notice,
you owe your client a free massage or the cash equivalent. Respect for time goes BOTH ways.

"Patricia A. Graves" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Well as for cancellations,

Its always a good idea to notify your clients of your cancellation policy. As a rule, I give my
clients 24 hours, within which, to cancel their appointment. Enforce the policy well, otherwise,
your clients will waste your time and not take you serious the next time.

Patricia A. Graves

============================================================================

Quoted message said:

====
Date: 09-21-2003, Sunday, Time:03:50pm(EST) Hi All, well Since I can't seem to find a good M.T. in
my area that also does bodywraps for cellulite control, then I will have to mention that I know

of

Quoted message said:

an M. T. in the Augusta Area That does bodywrap training and body wraps, plus M.T. services. write
to: [email hidden] TO REQUEST A LINK to the Augusta Area,Georgia,USA, Bodywraps Specialist and
Massage Therapist.

I don't know how many C's have cancelled on me within the last 15 minutes.. Table set up, kids off
to school, time spent setting up!

My clients understand Life and on the most part respect it. You will figure what will work for you,
it is up to you to make it solid.

And- Yes they will and do pay for the treatment they Receive.(Respect)

24 Hour notice posted in the clinic & Treatment room..

1- Strike ( shame on me )-client 2-Strikes ( Say "what ?"😉-therapist 3rd = (Good Luck to You)-
professional

P.S. For this to be Legal your Fee structure "MUST BE POSTED".

gegards in Great Health; Justwantfacts,RMT "George" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Also, remember if YOU cancel on your client (for whatever emergency) with less than 24 hours
notice, you owe your client a free massage or the cash equivalent. Respect for time goes
BOTH ways.

"Patricia A. Graves" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Well as for cancellations,

Its always a good idea to notify your clients of your cancellation

policy.

Quoted message said:

Quoted message said:

As a rule, I give my clients 24 hours, within which, to cancel their appointment. Enforce the
policy well, otherwise, your clients will waste your time

and

Quoted message said:

Quoted message said:

not take you serious the next time.

Patricia A. Graves

============================================================================

Quoted message said:

Quoted message said:

====
Date: 09-21-2003, Sunday, Time:03:50pm(EST) Hi All, well Since I can't seem to find a good
M.T. in my area that also does bodywraps for cellulite control, then I will have to mention
that I know

of

Quoted message said:

an M. T. in the Augusta Area That does bodywrap training and body wraps, plus M.T. services.
write to: [email hidden] TO REQUEST A LINK to the Augusta Area,Georgia,USA, Bodywraps
Specialist and Massage Therapist.

Douglas,

I really DO appreciate the problem from a therapist point-of-view (realizing that this type of
service business attracts more than a few flakes...first-timers who will no-show) even though I am a
client, not a therapist. My point is just that the respect for one's time has to be two-way (massage
seems to attract more than its share of flakes both in terms of providers and clients). Fortunately
for me, from the penalty perspective, in twenty-two years of getting massages I have only missed one
appointment and that was when my plane was late (I did manage to call my therapist of eight years
from the airport as my massage was supposed to begin) and we merely rescheduled. Of course, I was
also understanding when she was 10-15 minutes late due to child shuttle duties (this happened many,
many more times than my one no-show)...

Therapists just have to be aware that it IS a tightrope (is it worth getting your late cancellation
fee if you lose a client?). Based on my virtually never missing an appointment, if she had charged
me that would have been the last time I ever saw her... And don't even think about a cancellation
fee unless YOU are always punctual and never cancel or reschedule with less than 24 hours notice. Of
course, with a long-time client-provider relationship the decision on what to do in this instance is
much easier because you can base it on past history.

George

"douglas" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

I don't know how many C's have cancelled on me within the last 15

minutes..

Quoted message said:

Table set up, kids off to school, time spent setting up!

My clients understand Life and on the most part respect it. You will figure what will work for
you, it is up to you to make it solid.

And- Yes they will and do pay for the treatment they Receive.(Respect)

24 Hour notice posted in the clinic & Treatment room..

1- Strike ( shame on me )-client 2-Strikes ( Say "what ?"😉-therapist 3rd = (Good Luck to You)-
professional

P.S. For this to be Legal your Fee structure "MUST BE POSTED".

gegards in Great Health; Justwantfacts,RMT "George" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Also, remember if YOU cancel on your client (for whatever emergency)

with

Quoted message said:

Quoted message said:

less than 24 hours notice, you owe your client a free massage or the

cash

Quoted message said:

Quoted message said:

equivalent. Respect for time goes BOTH ways.

"Patricia A. Graves" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Well as for cancellations,

Its always a good idea to notify your clients of your cancellation

policy.

Quoted message said:

Quoted message said:

As a rule, I give my clients 24 hours, within which, to cancel their appointment. Enforce the
policy well, otherwise, your clients will waste your time

and

Quoted message said:

Quoted message said:

not take you serious the next time.

Patricia A. Graves

============================================================================

Quoted message said:

Quoted message said:

Quoted message said:

====
Date: 09-21-2003, Sunday, Time:03:50pm(EST) Hi All, well Since I can't seem to find a good
M.T. in my area that also does bodywraps for cellulite control, then I will have to mention
that I

know

Quoted message said:

Quoted message said:

of

Quoted message said:

an M. T. in the Augusta Area That does bodywrap training and body

wraps,

Quoted message said:

Quoted message said:

Quoted message said:

plus M.T. services. write to: [email hidden] TO REQUEST A LINK to the Augusta
Area,Georgia,USA, Bodywraps Specialist and Massage Therapist.

Goerge;

You have to realize that I am both a Therapist/Client. Over the last several years the absolute
benifit is to the client. I am not Talking about a one or two time cancelation. The policy is for
people who are chronic..I don't waste your time don't waste mine. Let's be serious..(about your
health..that is..)
D.
P.S.I walk,. Because of this Profession. "George" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Douglas,

I really DO appreciate the problem from a therapist point-of-view

(realizing

Quoted message said:

that this type of service business attracts more than a few flakes...first-timers who will no-
show) even though I am a client, not a therapist. My point is just that the respect for one's time
has to be two-way (massage seems to attract more than its share of flakes both in terms of
providers and clients). Fortunately for me, from the penalty perspective, in twenty-two years of
getting massages I have only missed

one

Quoted message said:

appointment and that was when my plane was late (I did manage to call my therapist of eight years
from the airport as my massage was supposed to begin) and we merely rescheduled. Of course, I was
also understanding

when

Quoted message said:

she was 10-15 minutes late due to child shuttle duties (this happened

many,

Quoted message said:

many more times than my one no-show)...

Therapists just have to be aware that it IS a tightrope (is it worth

getting

Quoted message said:

your late cancellation fee if you lose a client?). Based on my virtually never missing an
appointment, if she had charged me that would have been

the

Quoted message said:

last time I ever saw her... And don't even think about a cancellation fee unless YOU are always
punctual and never cancel or reschedule with less

than

Quoted message said:

24 hours notice. Of course, with a long-time client-provider relationship the decision on what to
do in this instance is much easier because you can base it on past history.

George

"douglas" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

I don't know how many C's have cancelled on me within the last 15

minutes..

Quoted message said:

Table set up, kids off to school, time spent setting up!

My clients understand Life and on the most part respect it. You will figure what will work for
you, it is up to you to make it

solid.

Quoted message said:

Quoted message said:

And- Yes they will and do pay for the treatment they Receive.(Respect)

24 Hour notice posted in the clinic & Treatment room..

1- Strike ( shame on me )-client 2-Strikes ( Say "what ?"😉-therapist 3rd = (Good Luck to You)-
professional

P.S. For this to be Legal your Fee structure "MUST BE POSTED".

gegards in Great Health; Justwantfacts,RMT "George" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Also, remember if YOU cancel on your client (for whatever emergency)

with

Quoted message said:

Quoted message said:

less than 24 hours notice, you owe your client a free massage or the

cash

Quoted message said:

Quoted message said:

equivalent. Respect for time goes BOTH ways.

"Patricia A. Graves" <[email hidden]> wrote in message
"]news:[email hidden]...
> Well as for cancellations,
>
> Its always a good idea to notify your clients of your cancellation

policy.

Quoted message said:

> As a rule, I give my clients 24 hours, within which, to cancel their appointment. Enforce
> the policy well, otherwise, your clients will waste your

time

Quoted message said:

Quoted message said:

and

Quoted message said:

> not take you serious the next time.
>
> Patricia A. Graves
>

============================================================================

Quoted message said:

Quoted message said:

Quoted message said:

> ====
> Date: 09-21-2003, Sunday, Time:03:50pm(EST) Hi All, well Since I can't seem to find a good
> M.T. in my area that also

does

Quoted message said:

Quoted message said:

Quoted message said:

> bodywraps for cellulite control, then I will have to mention that I

know

Quoted message said:

Quoted message said:

of
> an M. T. in the Augusta Area That does bodywrap training and body

wraps,

Quoted message said:

Quoted message said:

> plus M.T. services. write to: [email hidden] TO REQUEST A LINK to the Augusta
> Area,Georgia,USA, Bodywraps Specialist and Massage Therapist.
>
>

George <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Douglas,

I really DO appreciate the problem from a therapist point-of-view

(realizing

Quoted message said:

that this type of service business attracts more than a few flakes...first-timers who will no-
show) even though I am a client, not a therapist. My point is just that the respect for one's time
has to be two-way (massage seems to attract more than its share of flakes both in terms of
providers and clients). Fortunately for me, from the penalty perspective, in twenty-two years of
getting massages I have only missed

one

Quoted message said:

appointment and that was when my plane was late (I did manage to call my therapist of eight years
from the airport as my massage was supposed to begin) and we merely rescheduled. Of course, I was
also understanding

when

Quoted message said:

she was 10-15 minutes late due to child shuttle duties (this happened

many,

Quoted message said:

many more times than my one no-show)...

Therapists just have to be aware that it IS a tightrope (is it worth

getting

Quoted message said:

your late cancellation fee if you lose a client?). Based on my virtually never missing an
appointment, if she had charged me that would have been

the

Quoted message said:

last time I ever saw her... And don't even think about a cancellation fee unless YOU are always
punctual and never cancel or reschedule with less

than

Quoted message said:

24 hours notice. Of course, with a long-time client-provider relationship the decision on what to
do in this instance is much easier because you can base it on past history.

George

I am totally with you here. I have had long term clients who missed one appointment and I didn't
charge them. It's a good rule to stop those that may be habitual about missing appointments. But I
will add, If I were to screw up and miss an appointment (which I never did) I would give them a
discount, unless they have been given a few 'strikes'. Plus if a client calls and say they have
say... diarrhea and they would NOT be comfortable getting massage, I don't charge the cancellation
fee. (Just an example)

It is a sticky area. I just wish everyone would respect everyone's time. Period.

T