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Amazing service from Camelback.

Started by vernon · · Last activity · 6 posts · 648 views

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Original section
UK and Europe
Published
23 December 2006
Last activity
3 January 2007
Original author
vernon
Posts
6
Discussion status
Public discussion
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648
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  1. I have a 2-3 year old Cameleback Mule and the bladder developed a leak.
    Investigation of the the source of the leak pinpoint O-ring failure as the
    probable cause. The O-ring is not a listed spare part and I emailed
    Camelback in the US enquiiring about the availablity of spare O-rings on
    Monday. One arrived in the post today having been posted on Tuesday in
    California. A most impressive after sales service.

    -=V=-

  2. They must cost £15 to make and distribute and they sell them for £70.
    No wonder they run a decent after sales department,

    On Sat, 23 Dec 2006 14:17:58 -0000, "vernon" <[email hidden]>

    Quoted message said:

    I have a 2-3 year old Cameleback Mule and the bladder developed a leak.
    Investigation of the the source of the leak pinpoint O-ring failure as the
    probable cause. The O-ring is not a listed spare part and I emailed
    Camelback in the US enquiiring about the availablity of spare O-rings on
    Monday. One arrived in the post today having been posted on Tuesday in
    California. A most impressive after sales service.

    -=V=-

  3. "PUSHERBOT" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:

    They must cost £15 to make and distribute and they sell them for £70.
    No wonder they run a decent after sales department,

    Pah, that's nothing.

    I have it on good authority that some types of knee ligament cost around 50p
    to make and sell for £100. Now that is a major mark up.

    I'm very happy with my £55 Camelback Mule. It does everything that I want
    it to.

    -=V=-

  4. PUSHERBOT said:

    They must cost £15 to make and distribute and they sell them for £70.
    No wonder they run a decent after sales department,

    Feel free to set up in competition....

  5. On 01/01/2007 19:57, PUSHERBOT said,

    Quoted message said:

    They must cost £15 to make and distribute and they sell them for £70.

    That's called "business practice". It's how businesses work. Yes, it
    might cost £15 to make. How much does it cost to market the product,
    pack it, ship it, how much do distributors put on top so that they can
    also make a profit? It's how things work in a capitalist (with a small
    'c'😉 society.

    At the end of the day, if you're not happy with the price, you don't
    have to pay it, and may well not have done. That is called "free
    choice". Me? I wouldn't be without my Camelbak when I'm on my MTB.

    --
    Paul Boyd
    http://www.paul-boyd.co.uk/

  6. vernon said:

    some types of knee ligament cost around 50p to make

    50p? I made mine at home for nothing*.

    --
    Peter Headland

    * - All I needed was a little aubergine.

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