Wiggle Returns

Saint said:

I want to return something, unused, to Wiggle as I have changed my mind and
want them to refund. It's well within 21 days of purchase but emails to
them have met with no response at all. Just wondered if anyone had any
experience of dealing with them for returns and how reasonable they are? I
have bought (and kept) loads of stuff from them before now and never had a
problem - they seem pretty reputable but a reply would have at least been
courteous.

Cheers.

S

Not had a problem returning stuff, but they're better at answering
emails if you send it within working hours, it seems to me.

--

Velvet

On Mon, 19 Jul 2004 18:24:22 +0000 (UTC), "Saint" <[email hidden]>

wrote in message : said:

I want to return something, unused, to Wiggle as I have changed my mind and
want them to refund. It's well within 21 days of purchase but emails to
them have met with no response at all.

Most unusual. They have been superb on the occasions I've needed to
return stuff. They usually reply to email by return 9-5.

Guy
--
May contain traces of irony. Contents liable to settle after posting.
http://www.chapmancentral.co.uk

88% of helmet statistics are made up, 65% of them at Washington University

Saint said:

I want to return something, unused, to Wiggle as I have changed my mind and
want them to refund. It's well within 21 days of purchase but emails to
them have met with no response at all.

They are not obligated to refund you anything if you are only returning
"because you changed your mind". Whether they do it to keep you happy is
up to them, but I think you are pushing it a little to expect a refund
after 3 weeks.
Under the Distance Selling Regulations, AIUI, they do have to give a
refund if you return within 14 days,but this wouldnt apply as it is past
the 14 days.
Unless they are being very lenient, I think your best hope is to get a
credit note from them for use against future purchases.
Alan.

--
To reply by e-mail, change the ' + ' to 'plus'.
http://www.dvatc.co.uk - Off-road cycling in the North Midlands.

In article <[email hidden]>,
alan@darkroom.+.com says...

Quoted message said:

Saint said:

I want to return something, unused, to Wiggle as I have changed my mind and
want them to refund. It's well within 21 days of purchase but emails to
them have met with no response at all.

They are not obligated to refund you anything if you are only returning
"because you changed your mind". Whether they do it to keep you happy is
up to them, but I think you are pushing it a little to expect a refund
after 3 weeks.
Under the Distance Selling Regulations, AIUI, they do have to give a
refund if you return within 14 days,but this wouldnt apply as it is past
the 14 days.
Unless they are being very lenient, I think your best hope is to get a
credit note from them for use against future purchases.
Alan.

Bit old fashioned but you could phone them:
0845 6340069

--
Mark (MSA)
This post is packaged by intellectual weight, not volume. Some settling
of contents may have occurred during transmission

bob watkinson said:

Did I not read recently on this group that they had ceased trading? It may
have been another company or I may have dreamed it.

Regards, Bob

I got my order from them only last week, so suspect it was someone else..

--

Velvet

bob watkinson said:

Did I not read recently on this group that they had ceased trading? It may
have been another company or I may have dreamed it.

That was Parrot.

--
Danny Colyer (the UK company has been laughed out of my reply address)
<URL:http://www.speedy5.freeserve.co.uk/danny/>
"He who dares not offend cannot be honest." - Thomas Paine

In article <[email hidden]>, [email hidden] says...

Quoted message said:

I want to return something, unused, to Wiggle as I have changed my mind and
want them to refund. It's well within 21 days of purchase but emails to
them have met with no response at all. Just wondered if anyone had any
experience of dealing with them for returns and how reasonable they are? I
have bought (and kept) loads of stuff from them before now and never had a
problem - they seem pretty reputable but a reply would have at least been
courteous.

Try e-mailing [email hidden]

In January I bought a Sigma wireless transmitter for my trip computer
and last week it decided to stop working. I sent it back to wiggle (just
the transmitter and receiver, no packaging) and 5 days later they sent
me a new wireless unit AND trip computer. Being the honest soul I am, I
queried it and they said that no, it wasn't a mistake. They even
refunded 60p postage to my bank account!

Dene

Did I not read recently on this group that they had ceased trading? It may
have been another company or I may have dreamed it.

Regards, Bob
"Saint" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I want to return something, unused, to Wiggle as I have changed my mind

and

Quoted message said:

want them to refund. It's well within 21 days of purchase but emails to
them have met with no response at all. Just wondered if anyone had any
experience of dealing with them for returns and how reasonable they are?

I

Quoted message said:

have bought (and kept) loads of stuff from them before now and never had a
problem - they seem pretty reputable but a reply would have at least been
courteous.

Cheers.

S

Saint said:

I want to return something, unused, to Wiggle as I have changed my
mind and want them to refund. It's well within 21 days of purchase
but emails to them have met with no response at all. Just wondered if
anyone had any experience of dealing with them for returns and how
reasonable they are? I have bought (and kept) loads of stuff from
them before now and never had a problem - they seem pretty reputable
but a reply would have at least been courteous.

Wiggle are fine with returns. Just return the goods (with invoice or
quoting invoice number), no need to email or phone first.

They have failed to reply to various initial emails from me before, but
I've always had good results/answers in the end.

~PB

A.Lee said:

They are not obligated to refund you anything if you are only
returning "because you changed your mind". Whether they do it to keep
you happy is
up to them, but I think you are pushing it a little to expect a refund
after 3 weeks.

They may not be obliged by law to refund but, like most dealers, they have
a policy of doing so. Saint said "well within" 21 days, and even if it
was three weeks, I don't see any harm in asking for a refund if the goods
are in unusued mint condition.

Quoted message said:

Under the Distance Selling Regulations, AIUI, they do have to give a
refund if you return within 14 days,but this wouldnt apply as it is
past
the 14 days.
Unless they are being very lenient, I think your best hope is to get a
credit note from them for use against future purchases.

Nah, just send it back. This is busy firm that ships tons of stuff every
day. I doubt they will mind at all. They might not even check the date!
:-)

~PB

In message <[email hidden]>, A.Lee
<alan@darkroom.+.com> writes

Quoted message said:

Under the Distance Selling Regulations, AIUI, they do have to give a
refund if you return within 14 days

7 days I think.

--
Chris French, Leeds

Quoted message said:

That was Parrot.

Who had an advert in the latest edition of "Cycle"... how odd...

Mark

Mark said:

Quoted message said:

That was Parrot.

Who had an advert in the latest edition of "Cycle"... how odd...

And were sending out brochures a few days before.

Even their website is (disgracefully) still up and running
(www.parrot-online.com) but listen to the message on 0870 99 88 001.

~PB

i returned a Dura Ace Triple front mech for a double cause i'd selected by
mistake, i sent the item special delivery and received the double within
24hrs i thought they where very efficient and fast.

up until ordering a saddle that was distributed on friday, which i haven't
received as of yet! but thats more than likely down to royal mail. since
they are not as efficient as wiggle.

"Pete Biggs" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Mark said:

Quoted message said:

That was Parrot.

Who had an advert in the latest edition of "Cycle"... how odd...

And were sending out brochures a few days before.

Even their website is (disgracefully) still up and running
(www.parrot-online.com) but listen to the message on 0870 99 88 001.

~PB

returned special delivery Triple front mech-exchange double front mech,
special delivery the following day.

48hrs and i had what i wanted, seat missing in the post, they dispatched a
new one and said that if the other turned up could i plz return it, today i
got my new carbon seat, wiggle is very efficient and i am very pleased with
all my items, there speed and efficiency.

"Pete Biggs" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Saint said:

I want to return something, unused, to Wiggle as I have changed my
mind and want them to refund. It's well within 21 days of purchase
but emails to them have met with no response at all. Just wondered if
anyone had any experience of dealing with them for returns and how
reasonable they are? I have bought (and kept) loads of stuff from
them before now and never had a problem - they seem pretty reputable
but a reply would have at least been courteous.

Wiggle are fine with returns. Just return the goods (with invoice or
quoting invoice number), no need to email or phone first.

They have failed to reply to various initial emails from me before, but
I've always had good results/answers in the end.

~PB