Mountain Bikes · Public discussion

How's Smith on Warranty service

Started by John G · · Last activity · 2 posts · 737 views

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Original section
Mountain Bikes
Published
15 April 2003
Last activity
17 April 2003
Original author
John G
Posts
2
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Public discussion
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Topics
Frame cracks

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  1. Original post
    John G
    Archived post
    #1

    Has anybody dealt w/ Smith's warraty service? good/bad

    Got 2 pair of Bazooka sliders last May... Just lost the first pair last week(bummer) so I took the
    second pair out of the case and the frame cracked putting them on for the first time (double-bummer)

    I sent them along w/ the original reciept(Yes, I still had it ;-) two weeks ago.... not contact from
    them at all... I know they got it cuz I did a delivery confirmation on it......

    I've tried calling and just get: "Nobody can take your call please leave a message and we'll
    foreword it on ot the appropriate person or department."

    Report
  2. John G
    Archived post
    #2
    John G said:

    I've tried calling and just get: "Nobody can take your call please leave a message and we'll
    foreword it on ot the appropriate person or department."

    Guess what showed up yesterday evening via Fed-Express.... Yup, a brand new pair of Bazooka's.

    (No "extra" yellow and ruby lenses though ;-(

    Report

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