SUPERGO - WARNING! Shipping method switched

Bill,
Maybe it takes two days to get to you by Ground so what's the problem? If
it doesn't get there in 2 days, call Supergo...
Snake

"Bill" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Just placed an order with SUPERGO.Com

Selected "UPS Two Day" shipping on the check out - 9.25 ( vs Ups Ground at
6.50)

When the order was finalized, the shipping method description was changed

to

Quoted message said:

Ups Ground - but the shipping charges were still 9.25

The confirmation Email also indicated "Ground Shipping" - at 9.25

I've got screen shots of the "Submit Your Order" and "Order Summary" www
pages to prove the switch was made.

Buyers beware.

Quoted message said:

Quoted message said:

what's the problem?

You can't charge for ups-two day and then deliver via ground.

The practice is illegal and dishonest.

Bill:

Call their customer service and tell them what happened. I'm sure they'll
credit your card if you really were overcharged. Might even throw in
something to make all right in the world. I've dealt with them before, and
they're a solid company.

HTH,

-jb

--
John Bigboote
Yoyodyne Propulsion Systems
"The Future Begins Tomorrow"

Hi John,

Thanks for your input, but I can not agree.

Quoted message said:

Call their customer service and tell them what happened.

Still waiting for a response to email sent to their Customer Service.

Quoted message said:

I'm sure they'll credit your card if you really were overcharged.

Gotta wonder how many people have even noticed this switch being made - let
alone taken the time to document the offense by making screen-shots of the
offending WWW sales order pages.

Quoted message said:

Might even throw in something to make all right in the world.

Bribery? No sale.

Please just give me what I paid for.

Quoted message said:

I've dealt with them before, and they're a solid company.

We'll see, I thought I'd try Supergo after finally getting fed up with
PerformanceBike.com's SOP of charging my credit card on the date an order is
placed - a week or more before the items are actually shipped. And my LAST
PerformanceBike.com order was shipped via usps instead of Fedex - which I
KNOW I selected but can not prove - thus my caution in documenting the
shipment method on my first and probably LAST Supergo order.

"It's only wrong if you get caught", Right?

Bill

In article <[email hidden]>,

Bill said:

Hi John,

Thanks for your input, but I can not agree.

Quoted message said:

Call their customer service and tell them what happened.

Still waiting for a response to email sent to their Customer Service.

If you care about succeeding, don't waste your time with email.
Pick up the phone, and don't let them hang up til you're satisfied.
Otherwise you are wasting your time.

"Bill" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Hi John,

Thanks for your input, but I can not agree.

Quoted message said:

Call their customer service and tell them what happened.

Still waiting for a response to email sent to their Customer Service.

Quoted message said:

I'm sure they'll credit your card if you really were overcharged.

Gotta wonder how many people have even noticed this switch being made -

let

Quoted message said:

alone taken the time to document the offense by making screen-shots of the
offending WWW sales order pages.

Quoted message said:

Might even throw in something to make all right in the world.

Bribery? No sale.

Please just give me what I paid for.

Quoted message said:

I've dealt with them before, and they're a solid company.

We'll see, I thought I'd try Supergo after finally getting fed up with
PerformanceBike.com's SOP of charging my credit card on the date an order

is

Quoted message said:

placed - a week or more before the items are actually shipped. And my

LAST

Quoted message said:

PerformanceBike.com order was shipped via usps instead of Fedex - which I
KNOW I selected but can not prove - thus my caution in documenting the
shipment method on my first and probably LAST Supergo order.

"It's only wrong if you get caught", Right?

Bill

It's amazing how the vast majority of us deal with all these companies
without complaint for years. Then we get these Anger Posters who seem to
have problems with every company with whom they deal. No one is good
enough, and everyone is out to scam them. Makes you wonder just who is
screwing with whom.

Quoted message said:

We'll see, I thought I'd try Supergo after finally getting fed up with
PerformanceBike

you do know that peformance owns supergo, so you are really ordering from the
same company.

gary

"Glhudson1" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Quoted message said:

We'll see, I thought I'd try Supergo after finally getting fed up with
PerformanceBike

you do know that peformance owns supergo, so you are really ordering from

the

Quoted message said:

same company.

Since when? I know Performance owns Nashbar, but I never heard anything
about Supergo.

-jb

--
John Bigboote
Yoyodyne Propulsion Systems
"The Future Begins Tomorrow"

In article said:

"Glhudson1" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Quoted message said:

We'll see, I thought I'd try Supergo after finally getting fed up with
PerformanceBike

you do know that peformance owns supergo, so you are really ordering from

the

Quoted message said:

same company.

Since when? I know Performance owns Nashbar, but I never heard anything
about Supergo.

Apparently true, whois data shows supergo.com is registered do:

Registrant:
Performance Inc (SUPERGO-DOM)
One Performance Way
Chapel Hill, NC 27514
US

Glhudson1 said:

Quoted message said:

We'll see, I thought I'd try Supergo after finally getting fed up
with PerformanceBike

you do know that peformance owns supergo, so you are really ordering
from the same company.

No, you're really not. They may have common ownership and buying power, but
they're managed as separate businesses by different people. So you could have a
completely different experience with each company (Nashbar too).

Matt O.

Quoted message said:

Makes you wonder just who is
screwing with whom.

Like I said, "Please just give me what I paid for."

Simple.

FWIW, I received an email response from their customer service, claiming "We
don't ship UPS, we ship Fedex".

I sent her a copy of the screenshot that clearly says "UPS TWO DAY".

Bill said:

Quoted message said:

Makes you wonder just who is
screwing with whom.

Like I said, "Please just give me what I paid for."

Simple.

FWIW, I received an email response from their customer service, claiming "We
don't ship UPS, we ship Fedex".

I sent her a copy of the screenshot that clearly says "UPS TWO DAY".

Lets see it dumbass.......
They use USPS..........not UPS

Must be a conspiracy........

As of 10:16, 29 APR 04, these are the current shipping options at:

https://www.supergo.com/checkout/checkout_shipmethod.cfm

($7.75) REGULAR-HOME SHIP TO
($7.75) REGULAR-BUSINESS SHIP TO
($7.75) US MAIL-INCL.AK.HI.PR.VI.GUAM
($7.75) FEDEX GROUND-CUST. REQUEST
($10.75) TWO DAY UPS
($16.25) OVERNIGHT UPS

Hmmm , UPS is not USPS, is it, "Steve"?

Quoted message said:

Must be a conspiracy........

Nah, just a good example of half-assed business practices induced by a lack of competition.

"Dumbass Steve" <[email hidden]> wrote in message news:[email hidden]...

Quoted message said:

On 4/27/04 5:05 PM, in article [email hidden], "Bill"

Quoted message said:

Lets see it dumbass.......
They use USPS..........not UPS

Must be a conspiracy........

"Bill" <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

As of 10:16, 29 APR 04, these are the current shipping options at:

https://www.supergo.com/checkout/checkout shipmethod.cfm

($7.75) REGULAR-HOME SHIP TO
($7.75) REGULAR-BUSINESS SHIP TO
($7.75) US MAIL-INCL.AK.HI.PR.VI.GUAM
($7.75) FEDEX GROUND-CUST. REQUEST
($10.75) TWO DAY UPS
($16.25) OVERNIGHT UPS

Hmmm , UPS is not USPS, is it, "Steve"?

Quoted message said:

Must be a conspiracy........

Nah, just a good example of half-assed business practices induced by a
lack of competition.

There's certainly no competition in the mailorder bike biz as the list
below indicates!

www.coloradocyclist.com
www.excelsports.com
www.pricepoint.com
www.schwabcycles.com
www.chucksbikes.com
www.nashbar.com (I know, they're owned by performance)
www.bulltek.com
www.cbike.com

etc., etc.

PricePoint looks promising. Thanks for the link.

=Bill

"Ed",

I could be wrong, but it looks like, with the exception of PricePoint, the
links you listed all appear to be primarily single store LBS with a WWW
site.

Which of these little fish has the cash reserves and mass quantity buying
power to compete with PerformanceBike AKA Nashbar AKA SuperGo?

Why are there laws against Monopolies?

Oh, and FWIW, I've been buying from PerformanceBike since 1984 - when they
were mail order.

Another link you did not list is http://www.tri-zone.com/ - been buying
from them for years and have never had a bad experience.

=Bill

"Ed Sullivan" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

There's certainly no competition in the mailorder bike biz as the list
below indicates!

www.coloradocyclist.com
www.excelsports.com
www.pricepoint.com
www.schwabcycles.com
www.chucksbikes.com
www.nashbar.com (I know, they're owned by performance)
www.bulltek.com
www.cbike.com

etc., etc.

Quoted message said:

Quoted message said:

they're managed as separate businesses by different people.

I ' spose it depends upon how one defines "separate".

Very interesting that they have sequential IP addresses:

66.77.82.200 (Nashbar)
66.77.82.201 (PerformanceBike)
66.77.82.202 (SuperGo)

==================
Tracing route to speedy2.nashbar.com [66.77.82.200]
over a maximum of 30 hops:

6 1434 ms 1285 ms 1281 ms svl-core-03.inet.qwest.net [205.171.5.5]
7 1506 ms 1515 ms 1557 ms chi-core-01.inet.qwest.net [205.171.8.194]
8 1438 ms 1440 ms 1494 ms chi-core-02.inet.qwest.net [205.171.20.170]
9 1255 ms 1098 ms 1141 ms cer-core-01.inet.qwest.net [205.171.205.34]
10 1263 ms 1433 ms 1720 ms cer-core-02.inet.qwest.net [205.171.139.2]
11 1976 ms 2142 ms 2059 ms cec-cntr-02.inet.qwest.net [205.171.139.26]
12 1828 ms 2103 ms 2030 ms msfc-03.cec.qwest.net [66.77.112.42]
13 * * ^C

Tracing route to box.performancebike.com [66.77.82.201]
over a maximum of 30 hops:
....
6 1111 ms 1219 ms 1130 ms svl-core-03.inet.qwest.net [205.171.5.5
7 1206 ms 1343 ms 1329 ms chi-core-01.inet.qwest.net [205.171.8.1
8 1295 ms 1248 ms 1251 ms chi-core-02.inet.qwest.net [205.171.20.
9 1373 ms 1689 ms 1703 ms cer-core-01.inet.qwest.net [205.171.205
10 1703 ms 1658 ms 1646 ms cer-core-02.inet.qwest.net [205.171.139
11 1540 ms 1590 ms 1656 ms cec-cntr-02.inet.qwest.net [205.171.139
12 1513 ms 1416 ms 1387 ms msfc-03.cec.qwest.net [66.77.112.42]
13 * * * Request timed out.

Tracing route to supergo.com [66.77.82.202]
over a maximum of 30 hops:
....
6 1267 ms 1417 ms 1414 ms svl-core-03.inet.qwest.net [205.171.5.5]
7 1414 ms 1532 ms 1374 ms chi-core-01.inet.qwest.net [205.171.8.194]
8 1343 ms 1363 ms 1403 ms chi-core-02.inet.qwest.net [205.171.20.170]
9 1365 ms 1301 ms 1363 ms cer-core-01.inet.qwest.net [205.171.205.34]
10 1519 ms 1427 ms 1521 ms cer-core-02.inet.qwest.net [205.171.139.2]
11 1288 ms 1180 ms 1137 ms cec-cntr-02.inet.qwest.net [205.171.139.26]
12 1101 ms 1140 ms 797 ms msfc-03.cec.qwest.net [66.77.112.42]
13 * * * Request timed out.
=======================================

"Paul Southworth" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Apparently true, whois data shows supergo.com is registered do:

Registrant:
Performance Inc (SUPERGO-DOM)
One Performance Way
Chapel Hill, NC 27514
US

"Matt O'Toole" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Glhudson1 wrote:
No, you're really not. They may have common ownership and buying power,

but

Quoted message said:

they're managed as separate businesses by different people. So you could

have a

Quoted message said:

completely different experience with each company (Nashbar too).

Matt O.

Bill said:

Quoted message said:

Quoted message said:

they're managed as separate businesses by different people.

I ' spose it depends upon how one defines "separate".

Very interesting that they have sequential IP addresses:

66.77.82.200 (Nashbar)
66.77.82.201 (PerformanceBike)
66.77.82.202 (SuperGo)

==================
Tracing route to speedy2.nashbar.com [66.77.82.200]
over a maximum of 30 hops:

6 1434 ms 1285 ms 1281 ms svl-core-03.inet.qwest.net
[205.171.5.5] 7 1506 ms 1515 ms 1557 ms
chi-core-01.inet.qwest.net [205.171.8.194] 8 1438 ms 1440 ms
1494 ms chi-core-02.inet.qwest.net [205.171.20.170] 9 1255 ms
1098 ms 1141 ms cer-core-01.inet.qwest.net [205.171.205.34] 10
1263 ms 1433 ms 1720 ms cer-core-02.inet.qwest.net
[205.171.139.2] 11 1976 ms 2142 ms 2059 ms
cec-cntr-02.inet.qwest.net [205.171.139.26] 12 1828 ms 2103 ms
2030 ms msfc-03.cec.qwest.net [66.77.112.42] 13 * *
^C

Tracing route to box.performancebike.com [66.77.82.201]
over a maximum of 30 hops:
...
6 1111 ms 1219 ms 1130 ms svl-core-03.inet.qwest.net [205.171.5.5
7 1206 ms 1343 ms 1329 ms chi-core-01.inet.qwest.net [205.171.8.1
8 1295 ms 1248 ms 1251 ms chi-core-02.inet.qwest.net [205.171.20.
9 1373 ms 1689 ms 1703 ms cer-core-01.inet.qwest.net [205.171.205
10 1703 ms 1658 ms 1646 ms cer-core-02.inet.qwest.net [205.171.139
11 1540 ms 1590 ms 1656 ms cec-cntr-02.inet.qwest.net [205.171.139
12 1513 ms 1416 ms 1387 ms msfc-03.cec.qwest.net [66.77.112.42]
13 * * * Request timed out.

Tracing route to supergo.com [66.77.82.202]
over a maximum of 30 hops:
...
6 1267 ms 1417 ms 1414 ms svl-core-03.inet.qwest.net
[205.171.5.5] 7 1414 ms 1532 ms 1374 ms
chi-core-01.inet.qwest.net [205.171.8.194] 8 1343 ms 1363 ms 1403
ms chi-core-02.inet.qwest.net [205.171.20.170] 9 1365 ms 1301 ms
1363 ms cer-core-01.inet.qwest.net [205.171.205.34] 10 1519 ms
1427 ms 1521 ms cer-core-02.inet.qwest.net [205.171.139.2] 11 1288
ms 1180 ms 1137 ms cec-cntr-02.inet.qwest.net [205.171.139.26] 12
1101 ms 1140 ms 797 ms msfc-03.cec.qwest.net [66.77.112.42] 13
* * * Request timed out.
=======================================

"Paul Southworth" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Apparently true, whois data shows supergo.com is registered do:

Registrant:
Performance Inc (SUPERGO-DOM)
One Performance Way
Chapel Hill, NC 27514
US

"Matt O'Toole" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Glhudson1 wrote:
No, you're really not. They may have common ownership and buying
power, but they're managed as separate businesses by different
people. So you could have a completely different experience with
each company (Nashbar too).

Matt O.

I just ordered from Nashbar and was charged sales tax so I ask why.
Well they're owned by Performance now, which is NC, USA based.

--
- Zilla
Cary, NC
(Remove XSPAM)

"Bill" <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

"Ed",

"Bill"

Just a couple of comments.

Quoted message said:

I could be wrong, but it looks like, with the exception of PricePoint, the
links you listed all appear to be primarily single store LBS with a WWW
site.

Check price and selection and then let me know whether or not they are
competing.

Quoted message said:

Which of these little fish has the cash reserves and mass quantity buying
power to compete with PerformanceBike AKA Nashbar AKA SuperGo?

Apparently they all do, because they have survived. If Performance
was excersizing monopoly power, wouldn't these have been crushed?
I've found better selection and price at Excel Sports, for example,
than from the Performance monolith.

Quoted message said:

Why are there laws against Monopolies?

With zillions of local bike shops, internet sources (shops or chains
or mail order only outlets or otherwise), and ebay, I find it very
hard to believe that any single entity is poised to monopolize the
retail bike industry. You might instead direct your trust-busting
activities to Shimano, the 'Microsoft' of bike parts. (Although Campy
is a bit more of a competitor than Apple.)