Performance Tech Support Handlebar choices

In article <[email hidden]>,

Bill said:

Here is an interesting email exchange between myself and
Performance. Certainly emphasizes the value that a good LBS
can bring. My guess is that most of the shop guys that
visit here have several options.

Me: How about drop and reach info for road handlebars on
the website?

Performance Tech: Is there a specific bar you are
interested in?

Me: Yes. Aluminum, 44 cm, Non-ergo bend or predominately
round, approx 80 reach, and 130-140 drop. Less than
275 g Thanks,

Performance Tech: Actually I was asking if there is a
specific brand and model you would like that info for. I
really can't search based on reach and drop.

Deda 215 Shallow sounds like your bar.

Bill said:

Certainly emphasizes the value that a good LBS can bring.

a very good lbs. none of mine would have a clue. personally
i'd hit the web and do some research there.
--
david reuteler [email hidden]

Why did you waste the Performance Tech person's time? Why
didn't you just go over to the Harris Cyclery website and
look at the QBP catalog? In less time than it took you to
send the email, and in less time it took to write this
message, you could have answered your question yourself. Or
was the answer not really what you were after?

harriscyclery.netpage.cfmOpen ↗
54

"Bill" <[email hidden]> wrote in message news:<_Kcjc.24784$_o3.811161@bgtnsc05-
news.ops.worldnet.att.net>...

Quoted message said:

Here is an interesting email exchange between myself and
Performance. Certainly emphasizes the value that a good
LBS can bring. My guess is that most of the shop guys that
visit here have several options.

Me: How about drop and reach info for road handlebars on
the website?

Performance Tech: Is there a specific bar you are
interested in?

Me: Yes. Aluminum, 44 cm, Non-ergo bend or predominately
round, approx 80 reach, and 130-140 drop. Less than
275 g Thanks,

Performance Tech: Actually I was asking if there is a
specific brand and model you would like that info for. I
really can't search based on reach and drop.

"Russell Seaton" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Why did you waste the Performance Tech person's time? Why
didn't you just go over to the Harris Cyclery website and
look at the QBP catalog? In less time than it took you to
send the email, and in less time it took to write this
message, you could have answered your question yourself.
Or was the answer not really what you were after?

harriscyclery.netpage.cfmOpen ↗
gory=554

As you have suggested, I certainly could have used several
sites, manufacturers, bike shops or competitors to get the
specifications of products sold by Performance. However I
could not have secured the info on house brands. Point is,
it sure seemed reasonable to me that Performance tech
support should have ready access to the info on the limited
group of products they are selling on their web site.

Your assumption about the time involved is way off base.
Easy to find for any particular product but a bit of a
project for a range of products. I specifically wanted to
know if Performance had anything that would meet my needs. I
do a fair amount of business with them and expected a little
more competence and or willingness to be helpful. Bill

Bill said:

I do a fair amount of business with them and expected a
little more competence and or willingness to be
helpful. Bill

And now you get an idea of the strength of a good
relationship with a local bike shop. I know that the price
difference can be tough, and the convenience can be nice. I
get things mail order sometimes, but I mainly buy things
from a couple of different local shops. And when I am
searching, the people at these shops are willing to search
things out, give me solid info, etc.

If a local shop did to me what Performance did to you, I'd
write them off. There could be a lesson in this 🙂 One shop
lost me as a customer in the last couple of months when
their new 'sales manager' started pushing other salespeople
out of the way (people I'd dealt with for a year or much
more) and was feeding me [censored].

<< Deda 215 Shallow sounds like your bar. >><BR><BR>

Or Ritchey WCS standard bend...

Peter Chisholm Vecchio's Bicicletteria 1833 Pearl St.
Boulder, CO, 80302
(303)440-3535 vecchios.comvecchios.comOpen ↗ "Ruote convenzionali
costruite eccezionalmente bene"

"Qui si parla Campagnolo " <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

<< Deda 215 Shallow sounds like your bar. >><BR><BR>

Or Ritchey WCS standard bend...

Peter Chisholm Vecchio's Bicicletteria 1833 Pearl St.
Boulder, CO, 80302
(303)440-3535 vecchios.comvecchios.comOpen ↗ "Ruote convenzionali
costruite eccezionalmente bene"

Thanks, I chose the Ritchey WCS "Classic" Bar. 135/82 44cm.
non-ergo,round bends. Bill

"Bill" <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

Here is an interesting email exchange between myself and
Performance.

They have a website you can look at to see the product.

JT

"John Forrest Tomlinson" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"Bill" <[email hidden]> wrote in message

news:<_Kcjc.24784$_o3.811161@bgtnsc05-
news.ops.worldnet.att.net>...

Quoted message said:

Quoted message said:

Here is an interesting email exchange between myself and
Performance.

They have a website you can look at to see the product.

JT

If you go to Performance.com and look at road handlebars you
will discover that there is no drop and reach info
available.

"Me: How about drop and reach info for road handlebars on
the website?"

It wouldbe safe to assume that if the info was on the
"site" I wouldn't need to ask the question. Bill

Dan Daniel <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

On Mon, 26 Apr 2004 23:52:35 GMT, "Bill"
<[email hidden]> wrote:

Quoted message said:

And now you get an idea of the strength of a good
relationship with a local bike shop. I know that the price
difference can be tough, and the convenience can be nice.
I get things mail order sometimes, but I mainly buy things
from a couple of different local shops. And when I am
searching, the people at these shops are willing to search
things out, give me solid info, etc.

You know, you can look at a website yourself and get "solid
info" rather than asking someone to tell it to you.

Quoted message said:

If a local shop did to me what Performance did to you, I'd
write them off.

You're saying that if in the future they had something you
know you want at a reasonable price you'd avoid them
anyway? Bizarre.

Mail order places sell things. They don't exist to hold
hands. It's not worth getting offended or annoyed at that.
That's what they are. Accept it and buy from them when it
makes sense. Don't buy from them when you aren't sure what
you want or need some special support. It's not about
"relationships" and emotion -- it should be about
transactions.

JT

Quoted message said:

Quoted message said:

If a local shop did to me what Performance did to you,
I'd write them off.

You're saying that if in the future they had something you
know you want at a reasonable price you'd avoid them
anyway? Bizarre.

I dont think it's that bizarre - I'm the same way. I'm not
giving my hard earned cash to any old [censored], especially if
I can get it off the net for cheaper. If it's the same
price, I'd rather see the profits go to someone else. This
includes but is not limited to buying bicycle parts. Anyway,
if the reason we buy at a LBS is great service and support,
they had better give it. Otherwise, save the bucks and go to
the dutch auctions.

Unfortunately, in Australia, a lot of LBS exist only because
they are convenient, despite the fact that they are
horrendously overpriced and technically inept. Of course
they are not all like that, but you have to weed through the
driftwood before you pull out the plastic.

Regards

Bow

"Bill" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"John Forrest Tomlinson" <[email hidden]>
wrote in

message

Quoted message said:

"]news:[email hidden]...

Quoted message said:

"Bill" <[email hidden]> wrote in message

news:<_Kcjc.24784$_o3.811161@bgtnsc05-
news.ops.worldnet.att.net>...

Quoted message said:

Quoted message said:

Quoted message said:

Here is an interesting email exchange between
myself and

Performance.

Quoted message said:

Quoted message said:

They have a website you can look at to see the product.

JT

If you go to Performance.com and look at road
handlebars you

will discover

Quoted message said:

that there is no drop and reach info available.

"Me: How about drop and reach info for road
handlebars on the

website?"

Quoted message said:

It wouldbe safe to assume that if the info was on the
"site" I

wouldn't

Quoted message said:

need to ask the question.

These guys are just order takers and can only regurgitate
the information in the catalog. You cannot expect service or
technical expertise from the discounters. That is not their
deal. Low price is their deal.

Now, this does not mean that any old LBS could have done any
better. It is the rare shop that can rattle off bar
specifications like Peter and Paul did. Plus, Peter and Paul
are apostles and can do holy magic tricks like turning fish
into wine, or something like that. -- Jay Beattie.

Quoted message said:

Bill said:

I do a fair amount of business with them and expected a
little more competence and or willingness to be helpful.

Dan Daniel said:

And now you get an idea of the strength of a good
relationship with a local bike shop. I know that the price
difference can be tough, and the convenience can be nice.
I get things mail order sometimes, but I mainly buy things
from a couple of different local shops. And when I am
searching, the people at these shops are willing to search
things out, give me solid info, etc.

-snip- Aside from general arguments, handlebars are
particularly hard to describe from afar. Even a marginally
competent LBS should have an decided edge here-- because you
can hold a half dozen different shapes in your hand. Even
pictures are not all that helpful.

I am just bereft of ideas to describe, on the telephone, the
subtle shape variants among all the various modern bars.
Words just fail.

--
Andrew Muzi www.yellowjersey.org Open every day since 1
April, 1971