Pennzy's order and UPS delivery nonsense

"Lawrence Gilburtson" <[email hidden]> wrote in message
news:QqSUb.191462$nt4.820861@attbi_s51...

Quoted message said:

Just a heads up for those of you who get stuff shipped to you via

UPS......

Quoted message said:

A few days ago i ordered some spices from Pennzy's online....got a

shipping

Quoted message said:

notice and tracking number.....but no package arrived the day UPS says

they

Quoted message said:

delivered it.....and i was home that day cause the car was in the shop!.........UPS of course
insists that it was delivered to my front

porch

Quoted message said:

and pennzy's says they are not responsible and won;t replace it.....so I

am

Quoted message said:

out 50 dollars and change....UPS did the same thing with an amazon order

and

Quoted message said:

amazon is replacing it....quess which one will get my continued business...... sheeshe...I am just
a little ticked here...thanks for letting me vent. LG

If you paid for it by credit card, you have some options. Read the agreement you signed when you
opened the account, contact the customer service department at the card company, or check the back
of your most recent statement for information on contesting the charge. I would call Pennzy's and
tell them if they don't rectify the situation that you will contest the charge with your credit card
company. Most likely they will replace the order. If not, follow through with your contest. It won't
be simple or quick, but at least you will be doing what you can. If you have the tracking number,
you can go to the UPS website and trace all the steps in the delivery. You may need to supply that
information when you contest the charges.

Quoted message said:

"Lawrence Gilburtson" whined:

Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping notice and tracking
number.....but no package arrived the day UPS says they delivered it.....and i was home that day
cause the car was in the shop!.........UPS of course insists that it was delivered to my front
porch and pennzy's says they are not responsible and won;t replace it.....so I am out 50 dollars
and change....UPS did the same thing with an amazon order and amazon is replacing it....quess which
one will get my continued business...... sheeshe...I am just a little ticked here...thanks for
letting me vent.

Absent a signature of receipt from you the dispute over the allegedly undelivered merchandise is
between Penzeys and UPS... inform your credit card company (if that's how you made payment) of the
dispute and they will withold debiting your account (you may need to do this in writing). Chances
are UPS attempted delivery and for whatever reason you didn't get to the door quickly enough (yeah,
I know, some drivers give you all of twenty seconds). What you've described happened to me numerous
times; the company will place a tracer on the order and in the case of Penzeys they will during the
interim send out another order... I don't believe your story about Penzey's not making good. And I
will assume you are an adult, so do the adult thing and stop whining like a spoiled brat.

---= BOYCOTT FRENCH--GERMAN (belgium) =--- ---= Move UNITED NATIONS To Paris =--- Sheldon
```````````` "Life would be devoid of all meaning were it without tribulation."

In article <QqSUb.191462$nt4.820861@attbi_s51>, "Lawrence Gilburtson"

Quoted message said:

Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping notice and tracking
number.....but no package arrived the day UPS says they delivered it.....and i was home that day
cause the car was in the shop!.........UPS of course insists that it was delivered to my front
porch and pennzy's says they are not responsible and won;t replace it.....so I am out 50 dollars
and change....UPS did the same thing with an amazon order and amazon is replacing it....quess
which one will get my continued business...... sheeshe...I am just a little ticked here...thanks
for letting me vent.

I don't know the law here, but it seems like if Penzeys delivered the package to UPS, and UPS didn't
deliver the package to you, that it's UPS's problem, not Penzeys's.

I can't tell you how many times I've found a package on my front steps, addressed to someone else
with their name on it. The address is almost always 133 ABC, and my address is 133 XYZ, exactly one
block away. I always hoof it on down there, but some people may not be so honest, and just take it
as a present.

--
Dan Abel Sonoma State University AIS [email hidden]

In article <QqSUb.191462$nt4.820861@attbi_s51>, [email hidden] says...

Quoted message said:

Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping notice and tracking
number.....but no package arrived the day UPS says they delivered it.....and i was home that day
cause the car was in the shop!.........UPS of course insists that it was delivered to my front
porch and pennzy's says they are not responsible and won;t replace it.....so I am out 50 dollars
and change....UPS did the same thing with an amazon order and amazon is replacing it....quess
which one will get my continued business...... sheeshe...I am just a little ticked here...thanks
for letting me vent. LG

UPS is famous for saying they either delivered or tried to deliver something. I called their bluff
once and from then on have always gotten my packages on time.

Granted, this isn't food stuff but same principles apply. I had ordered a router for my network at
home. I expected it to come on a certain day and was home all afternoon. The doorbell never rang and
I know that as of 2PM there wasn't a tag on the door to the building.

Finally at about 6PM I go downstairs and there's a little yellow UPS tag on he door. Huh? I test my
doorbell - it works.

My next call was to UPS - told them I had video surveillance set up and the driver never rang my
bell, just stuck the notice on the door. I told them I wanted the package by 8:30AM the next
morning, no question.

I got my package at 7:55AM.

UPS does in fact work their employees to the bone. In many cases the trucks are so overstuffed that
there isn't any way possible that they could deliver all the packages in a given day. So they
segregate residential packages and write up the yellow tags, it's alot faster to just slap a tag on
a door than to deliver the actual package.

I caught them at their own game. It sounds to me like your driver is snagging packages destined for
you. Might want to see if you can find an inexpensive video recording solution and monitor your
front doorstep. Or send yourself an empty package (Weigh it down) via UPS from some fictitious
company. Then sit home all day and watch.

I find that USPS does a much better job delivering small packages than UPS ever could. For example,
my mailman knows to deliver my packages to the restaurant below me. They put the package right
beside my door inside the building.

UPS on the other hand makes deliveries to both places but never thought of that.

I refuse to use Brown aka UPS for anything if I can help it.

(Dan Abel) said:

I can't tell you how many times I've found a package on my front steps, addressed to someone else
with their name on it. The address is almost always 133 ABC, and my address is 133 XYZ, exactly one
block away. I always hoof it on down there, but some people may not be so honest, and just take it
as a present.

If that is happening a lot you might consider just calling UPS with the tracking number and
telling them you are leaving it on your front steps for pickup and correct delivery, and let them
know that you will be calling the intended recipient to expect delivery. And/or report it to
customer service on the website. If that happens a couple of times the driver will be more
careful! Frankly, if I lived at 133 ABC and that happened more than once, I'd let the companies
involved (sender and UPS) know!

Sue(tm) Lead me not into temptation... I can find it myself!

"noname" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

In article <QqSUb.191462$nt4.820861@attbi_s51>, [email hidden] says...

Quoted message said:

Just a heads up for those of you who get stuff shipped to you via

UPS......

Quoted message said:

Quoted message said:

A few days ago i ordered some spices from Pennzy's online....got a

shipping

Quoted message said:

Quoted message said:

notice and tracking number.....but no package arrived the day UPS says

they

Quoted message said:

Quoted message said:

delivered it.....and i was home that day cause the car was in the shop!.........UPS of course
insists that it was delivered to my front

porch

Quoted message said:

Quoted message said:

and pennzy's says they are not responsible and won;t replace it.....so I

am

Quoted message said:

Quoted message said:

out 50 dollars and change....UPS did the same thing with an amazon order

and

Quoted message said:

Quoted message said:

amazon is replacing it....quess which one will get my continued business...... sheeshe...I am
just a little ticked here...thanks for letting me vent. LG

UPS is famous for saying they either delivered or tried to deliver something. I called their bluff
once and from then on have always gotten my packages on time.

Granted, this isn't food stuff but same principles apply. I had ordered a router for my network at
home. I expected it to come on a certain day and was home all afternoon. The doorbell never rang
and I know that as of 2PM there wasn't a tag on the door to the building.

Finally at about 6PM I go downstairs and there's a little yellow UPS tag on he door. Huh? I test
my doorbell - it works.

My next call was to UPS - told them I had video surveillance set up and the driver never rang my
bell, just stuck the notice on the door. I told them I wanted the package by 8:30AM the next
morning, no question.

I got my package at 7:55AM.

UPS does in fact work their employees to the bone. In many cases the trucks are so overstuffed
that there isn't any way possible that they could deliver all the packages in a given day. So they
segregate residential packages and write up the yellow tags, it's alot faster to just slap a tag
on a door than to deliver the actual package.

I caught them at their own game. It sounds to me like your driver is snagging packages destined
for you. Might want to see if you can find an inexpensive video recording solution and monitor
your front doorstep. Or send yourself an empty package (Weigh it down) via UPS from some
fictitious company. Then sit home all day and watch.

I find that USPS does a much better job delivering small packages than UPS ever could. For
example, my mailman knows to deliver my packages to the restaurant below me. They put the package
right beside my door inside the building.

UPS on the other hand makes deliveries to both places but never thought of that.

I refuse to use Brown aka UPS for anything if I can help it.

Frankly, I don't know why anyone would choose UPS over FedEx Ground. I ship anywhere between 25-150
packages a week, and FedEx has been cheaper, and more reliable all the way. Granted they get pricey
with the express items, but 95% of what I ship goes ground, and it is dirt cheap to ship, and when
they lose something and you have to file a claim it is done in a week, not 30-90 days like UPS.

kimberly

"Curly Sue" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

(Dan Abel) said:

I can't tell you how many times I've found a package on my front steps, addressed to someone else
with their name on it. The address is almost always 133 ABC, and my address is 133 XYZ, exactly
one block away. I always hoof it on down there, but some people may not be so honest, and just
take it as a present.

If that is happening a lot you might consider just calling UPS with the tracking number and
telling them you are leaving it on your front steps for pickup and correct delivery, and let them
know that you will be calling the intended recipient to expect delivery. And/or report it to
customer service on the website. If that happens a couple of times the driver will be more
careful! Frankly, if I lived at 133 ABC and that happened more than once, I'd let the companies
involved (sender and UPS) know!

Sue(tm) Lead me not into temptation... I can find it myself!

With thinking people, that might work....but UPS is not run by thinking people. He will have to
raise hell, but he can get it taken care of as long as he keeps on it.

kimberly

"Lawrence Gilburtson" <[email hidden]> deliciously posted in
news:QqSUb.191462$nt4.820861@attbi_s51:

Quoted message said:

Just a heads up for those of you who get stuff shipped to you via UPS......

Thankfully I have never had issues with UPS, sending or receiving packages.

Quoted message said:

A few days ago i ordered some spices from Pennzy's online....got a shipping notice and tracking
number.....but no package arrived the day UPS says they delivered it.....and i was home that day
cause the car was in the shop!.........UPS of course insists that it was delivered to my front
porch and pennzy's says they are not responsible and won;t replace it.....so I am out 50 dollars
and change....UPS did the same thing with an amazon order and amazon is replacing it....quess
which one will get my continued business...... sheeshe...I am just a little ticked here...thanks
for letting me vent. LG

For starters, you're going to have to prove the merchandise was not delivered. I can't imagine
Penzey's not doing some type of investigation. I assume you paid by credit card. Call the credit
card company and explain the situation. They will stop the payment to Penzey's. You might have to
write letters to get this all accomplished. Meantime, check your tracking number online and see if
the package is shown as delivered. If UPS states the package was delivered, Penzey's has no reason
to believe otherwise. I still can't believe Penzey's will not at least investigate it.

Michael

--
"The carp was dead, killed, assassinated, murdered in the first, second and third degree. Limp, I
fell into a chair, with my hands still unwashed reached for a cigarette, lighted it, and waited for
the police to come and take me into custody. ~~Alice B. Toklas, American writer (1877-1967)

Lawrence Gilburtson said:

Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping notice and tracking
number.....but no package arrived the day UPS says they delivered it.....and i was home that day

(snip)

Others have given you remedies. Call the credit card company.

I've only had problems once with UPS - they put a notice on my door stating "2nd delivery attempt".
Excuse me? I never got the "1st delivery attempt". I put a note up with that notice stating when
they should deliver it. The next day I got the "3rd and final delivery" attempt notice, which was
really the 2nd attempt and the driver ignored my note completely. I did get my package, however I
had to drive to the UPS center to pick it up which was most inconvenient.

It's a thankless job; one I wouldn't do. I see the UPS guy and the FedEx guy at work, loaded down
with boxes and packages. It's amazing they still have smiles on their faces. But they are both
friendly guys and always take time to say hello 🙂

Jill

Lawrence Gilburtson <[email hidden]> wrote:
: Just a heads up for those of you who get stuff shipped to you via UPS......

: A few days ago i ordered some spices from Pennzy's online....got a shipping notice and tracking
: number.....but no package arrived the day UPS says they delivered it.....and i was home that
: day cause the car was in the shop!.........UPS of course insists that it was delivered to my
: front porch

I had this kind of thing happen once. I eventually tracked down my package -- UPS
delivered it to my house number, but one block west of my street. It took more than a
month to find it. The householder had simply left it on her cluttered porch unopened; one
day I went past the house and it looked like moving day, so I knocked on the door and when
I found that the lady's children were helping her pack up to move, I convinced them to
take a look for it. --thelma
: LG

"Lawrence Gilburtson" <[email hidden]> wrote in message
news:QqSUb.191462$nt4.820861@attbi_s51...

Quoted message said:

Just a heads up for those of you who get stuff shipped to you via

UPS......

Quoted message said:

A few days ago i ordered some spices from Pennzy's online....got a

shipping

Quoted message said:

notice and tracking number.....but no package arrived the day UPS says

they

Quoted message said:

delivered it.....and i was home that day cause the car was in the shop!.........UPS of course
insists that it was delivered to my front

porch

Quoted message said:

and pennzy's says they are not responsible and won;t replace it.....so I

am

Quoted message said:

out 50 dollars and change....UPS did the same thing with an amazon order

and

Quoted message said:

amazon is replacing it....quess which one will get my continued business...... sheeshe...I am just
a little ticked here...thanks for letting me vent. LG

Funny IIRC all UPS shipments are automatically insured for up to $100. But I haven't shipped with
them in awhile. I'd really check to be sure it was delivered to the right house and the right
street. I've had a horrible time with UPS in the past, *attempted delivery* uh-huh...home and no one
ever knocks on the door or rings the bell.

Jessica

This is probably not the desired response - but peaked my interest and I went to their site and
ordered a catalogue. Are their spices superior? Not the usual run of the mill stuff that I might get
in a local supermarket. If so I might consider ordering. Love Indian food or anything different. But
not too hot since I find the heat drowns the flavour. Any suggestions for a first time buyer?

E.

"Dog3" <dognospam@adjfkdla;not> wrote in message
"]news:[email hidden]...

Quoted message said:

"Lawrence Gilburtson" <[email hidden]> deliciously posted in
news:QqSUb.191462$nt4.820861@attbi_s51:

Quoted message said:

Just a heads up for those of you who get stuff shipped to you via UPS......

Thankfully I have never had issues with UPS, sending or receiving

packages.

Quoted message said:

Quoted message said:

A few days ago i ordered some spices from Pennzy's online....got a shipping notice and tracking
number.....but no package arrived the day UPS says they delivered it.....and i was home that day
cause the car was in the shop!.........UPS of course insists that it was delivered to my front
porch and pennzy's says they are not responsible and won;t replace it.....so I am out 50 dollars
and change....UPS did the same thing with an amazon order and amazon is replacing it....quess
which one will get my continued business...... sheeshe...I am just a little ticked here...thanks
for letting me vent. LG

For starters, you're going to have to prove the merchandise was not delivered. I can't imagine
Penzey's not doing some type of investigation. I assume you paid by credit card. Call the credit
card company and

explain

Quoted message said:

the situation. They will stop the payment to Penzey's. You might have to write letters to get this
all accomplished. Meantime, check your tracking number online and see if the package is shown as
delivered. If UPS states the package was delivered, Penzey's has no reason to believe otherwise. I
still can't believe Penzey's will not at least investigate it.

Michael

--
"The carp was dead, killed, assassinated, murdered in the first, second

and

Quoted message said:

third degree. Limp, I fell into a chair, with my hands still unwashed reached for a cigarette,
lighted it, and waited for the police to come and take me into custody. ~~Alice B. Toklas,
American writer (1877-1967)

On Fri, 06 Feb 2004 21:36:20 -0000, Dog3 <dognospam@adjfkdla;not>

Quoted message said:

Call the credit card company and explain the situation. They will stop the payment to Penzey's.

Howdy,

More likely, they will give the OP a refund, and do nothing with the seller.

The credit card company makes its money from the seller, not the buyer.

I recently had a hassle with a moving company that (grossly) overcharged me. I paid with a
MasterCard.

Eventually I got a refund on the order of fifteen hundred dollars. Initially, I assumed that the
money came out of the moving company's hide, but no. It was sent to me by the card company with
little more than a mention to the "seller."

--
Kenneth

If you email... Please remove the "SPAMLESS."

"elaine" <[email hidden]> wrote in message news:402410c8$1_4@aeinews....

Quoted message said:

This is probably not the desired response - but peaked my interest and I went to their site and
ordered a catalogue. Are their spices superior?

Not

Quoted message said:

the usual run of the mill stuff that I might get in a local supermarket.

If

Quoted message said:

so I might consider ordering. Love Indian food or anything different.

But

Quoted message said:

not too hot since I find the heat drowns the flavour. Any suggestions for

a

Quoted message said:

first time buyer?

E.

They are amazingly good, among the best available. Their website is informative and chatty and their
occasional catalogues are full of info and recipes. If you haven't ordered yet just browse all of
the food areas you love. They pretty much have it all, and with (at least to me) very fine service.
Don't understand this problem but that obviously it is UPS' fault.

pavane

Quoted message said:

Dog3

For starters, you're going to have to prove the merchandise was not delivered.

[censored].

In the case at hand the customer has to prove nothing, nada, zip! Obviously the transaction in
question required no signature by the recipient, therefore the only parties in dispute are Penzeys
and UPS. The customer received no product therefore owes nothing, nada, zip! Absent a signature
requirement the onus of proof is wholey upon Penzeys and UPS that the customer recieved the
product... only Penzeys and UPS contracted to make delivery, the customer is absolutely no party
whatsoever to the delivery contract. The only circumstance making the customer responsible occurs
when the customer is obligated to sign for delivery AND in fact does so... *no ticky no shirty*.
Vely simple.

---= BOYCOTT FRENCH--GERMAN (belgium) =--- ---= Move UNITED NATIONS To Paris =--- Sheldon
```````````` "Life would be devoid of all meaning were it without tribulation."

Lawrence Gilburtson said:

Just a heads up for those of you who get stuff shipped to you via UPS......

A few days ago i ordered some spices from Pennzy's online....got a shipping notice and tracking
number.....but no package arrived the day UPS says they delivered it.....and i was home that day
cause the car was in the shop!.........UPS of course insists that it was delivered to my front
porch and pennzy's says they are not responsible and won;t replace it.....so I am out 50 dollars
and change....UPS did the same thing with an amazon order and amazon is replacing it....quess
which one will get my continued business...... sheeshe...I am just a little ticked here...thanks
for letting me vent. LG

You should be able to open a claim with UPS on it. We've had this happen with our customers at work,
and I've called UPS and opened a claim myself.

i did have a similar issue with Amazon at one point. They said the package was delivered, it
actually arrived a week later.

Deb

"Jessica Vincent" <[email hidden]> wrote in message
"]news:[email hidden]...
:
: "Lawrence Gilburtson" <[email hidden]> wrote in message news:QqSUb.191462$nt4.820861@attbi_s51...
: > Just a heads up for those of you who get stuff shipped to you
via
: UPS......
: >
: > A few days ago i ordered some spices from Pennzy's
online....got a
: shipping
: > notice and tracking number.....but no package arrived the day
UPS says
: they
: > delivered it.....and i was home that day cause the car was in
the
: > shop!.........UPS of course insists that it was delivered to
my front
: porch
: > and pennzy's says they are not responsible and won;t replace
it.....so I
: am
: > out 50 dollars and change....UPS did the same thing with an
amazon order
: and
: > amazon is replacing it....quess which one will get my
continued
: > business...... sheeshe...I am just a little ticked here...thanks for letting
me vent.
: > LG
: >
: >
: >
: Funny IIRC all UPS shipments are automatically insured for up
to $100. But
: I haven't shipped with them in awhile. I'd really check to be
sure it was
: delivered to the right house and the right street. I've had a
horrible time
: with UPS in the past, *attempted delivery* uh-huh...home and no
one ever
: knocks on the door or rings the bell.
:
: Jessica
: ===============

I've had a couple of encounters with 'Brown' (UPS) but anytime I've had problems with them - one
phone call and it was fixed - IMMEDIATELY!!

Since we've moved to this town, things are even better... the guys know that we have a 4 y/o monster
boy (which means if they ring or knock... it might be a while before I get to the boy...LOL) so they
automatically put items on our enclosed front porch and ring the bell as they leave. No complaints
here! Besides, I've always been a sucker for a guy in uniform. <G>
--
Cyndi <Remove a "b" to reply

[email hidden] (PENMART01) deliciously posted in
:"]news:[email hidden]:

Quoted message said:

Quoted message said:

Dog3

For starters, you're going to have to prove the merchandise was not delivered.

[censored].

In the case at hand the customer has to prove nothing, nada, zip! Obviously the transaction in
question required no signature by the recipient, therefore the only parties in dispute are Penzeys
and UPS. The customer received no product therefore owes nothing, nada, zip!

So how is Penzey's going to determine the customer received nada, zip? UPS tells them the item was
delivered. Naturally I would think Penzey's would want to keep the customer happy and replace the
order but apparently that did not happen.

Quoted message said:

Absent a signature requirement the onus of proof is wholey upon Penzeys and UPS that the customer
recieved the product... only Penzeys and UPS contracted to make delivery, the customer is
absolutely no party whatsoever to the delivery contract. The only circumstance making the customer
responsible occurs when the customer is obligated to sign for delivery AND in fact does so... *no
ticky no shirty*. Vely simple.

Unfortunately Penzey's was informed the delivery was completed. That being the case, my guess would
be either Penzey's coughs up another order to appease the customer or decline to replace the order.
IMO it is not Penzey's issue either. Obviously the order was shipped.

Michael

Quoted message said:

---= BOYCOTT FRENCH--GERMAN (belgium) =--- ---= Move UNITED NATIONS To Paris =--- Sheldon
```````````` "Life would be devoid of all meaning were it without tribulation."

--
"The carp was dead, killed, assassinated, murdered in the first, second and third degree. Limp, I
fell into a chair, with my hands still unwashed reached for a cigarette, lighted it, and waited for
the police to come and take me into custody. ~~Alice B. Toklas, American writer (1877-1967)

(snip)

Quoted message said:

Quoted message said:

Funny IIRC all UPS shipments are automatically insured for up to $100.

But

Quoted message said:

I haven't shipped with them in awhile. I'd really check to be sure it was delivered to the right
house and the right street. I've had a horrible

time

Quoted message said:

with UPS in the past, *attempted delivery* uh-huh...home and no one ever knocks on the door or
rings the bell.

Jessica

Actually, not all deliveries are insured; as with the USPS, the buyer has to specify that they
want insurance and then pay the extra fee. My best friend's husband has been working for UPS for
about 8 years now and I've heard both bad and good reports from him on the company as a workplace.
As most of you are aware, the driver is timed for each and every delivery and must receive a
signature for the delivery (which goes into their brown computer, ultimately logging their
delivery times). If you call your local UPS office with a delivered tracking number, they will
provide you with a copy of a signature from that delivery. If you claim that you didn't receive
your item and they claim you received it, they must provide you with a delivery signature and if
they can not, they have try to track down the package. If they can't find the package, all they
are required to refund is the delivery fee. I really don't know what their rules are if they sent
your item to an incorrect house address and another individual signed for it; I'd assume they
would still only refund your freight fee.

kili