dabac said:...There are people managing on a marginal skillset in nearly every line of business. Which is probably a skill in itself.
That certainly seems to be the case with this particular LBS. They have two mechanics, one of whom seems to be the head mechanic. I once asked them how busy they are, and they said they are loaded down with work. Yet I see the head mechanic most often standing behind the counter, while another guy wanders in and out with a silly grin on his face. When I took the cruiser in to have the gears tuned up under warranty, they set to it, immediately. That doesn't describe someone who is loaded down with work.
This head mechanic has also fed me false information on at least two occasions. "All bike chains are only good for 800 miles." And "All rim brakes [censored]." Something was wrong with the cruiser front wheel. I did as they said and cleaned it with alcohol, and 400 grit paper. Still the brakes suddenly snatched at a certain point on the rim. It was as though there was an indentation in it. I removed the wheel and tire, and ran a micrometer around the rim; it was perfect all the way around. A visual inspection showed nothing. So I went to the shop to order a better wheel set. That's when the mechanic said I'd be wasting my money because "all rim brakes [censored]." I'd had three other bikes with rim brakes, and none of them snatched.
I bought a Sun fat bike from them. It came with a hub gear, but the frame also had a lug for mounting a derailleur. They said they could customize it for $100. When it was done I got it home and found the chain ring was too big. It was suited for the hub gear but not the 7 speed. If I had worked on someone's bike, I'd road test it to see that was good. They didn't think to do that. I think that they had become complacent about bike repairs or setups. It's not the most exciting of jobs, after all.
Quoted post said:Builders to bike mechanics, no trade is safe from klutzes.
Amen!
Quoted post said:There isn’t much margin in the customer end of the bike biz.
Somebody else on this forum, some time ago, said that the bike business brings in a lot of money. I've thought about that. There's the rent on the building. Utilities. Wages. Employee taxes and insurance. Stock. Liability insurance. And that's before you start to make enough for yourself. You've got to have a constant stream of business to keep going.
Quoted post said:The better I get at wrenching, the more convinced I become that I wouldn’t be able to make it as a full-time mechanic.At least not working at the standard I work to at home.
Whatever one's vocation, it's easy to get bored and complacent. As a kid I watched bricklayers rebuilding London after the war. I wanted to be a brickie, so I served a 5 years apprenticeship, and soon grew to hate the trade. The construction trade crashed around 1973 so I managed to get a job as a welder. That was a good trade for the four years I was in it. Then after coming to America in 1978, I couldn't find a welding job, and I didn't want to get back into brickwork, so I took on carpentry and put myself through school to become an electrician. I got my license and set up in business.
Through these things I learned there is no trade in which we're going to be happy and/or content all the time. I'm happy now that I'm retired, and can work on my own bikes. I derive a lot of pleasure from this and knowing the work is done right. So how do I know it's right if I'm an amateur bike mechanic? Well, if the wheels don't fall off after I've cleaned and re-greased the bearings, it must be right. Right? I think fifty years experience of doing much of my own wrenching on my cars, trucks and motorcycles, has put me in a good place to work on bikes.
Quoted post said:I’d LOVE it if someone were to bring me a bike and say ”fix it as you think it should be fixed and I’ll pay you a reasonable hourly rate for as long as it takes.”
Ask me about my bike-flipping ”adventures” if you want examples.
Heck, I'd be happy to do it for nothing if they buy the parts! Liability is a consideration, though, and even if you know in your heart you did a really good job, they can still sue if something happened and they blame you for it.
Yes, tell me about your bike-flipping adventures!
Quoted post said:You’re right of course. A bike straight off the showroom floor should be good to go.
But remember those small margins.
The bikes on the floor probably came from someone equally under time/money pressure.
I'm guessing bikes come partly assembled in cardboard boxes from the factory. That's how my Schwinn hybrid came, which I assembled, myself. It took me about an hour, which isn't bad for an amateur who never put one together, before. I would think a bike shop would be familiar with all the things that should be done to ensure a new bike is fit to ride. That means riding it outside for a few hundred yards. I don't know who assembled the 20-speed drive train on my Specialized Fatboy, whether it was the factory or the shop. I can understand the factory doing it, and the shop would then make sure it was adjusted properly. That wasn't done, which led to the chain getting jammed between the large cog and the pie plate. Also, the chain not being able to get onto the smallest cog.
I suggested to the shop owner that he might check each bike which leaves his shop. whether new or repaired. But from what I've learned about him, I don't think he's capable of knowing what to check. He is completely trusting in his mechanics, yet his reputation is at stake. I've bought a lot of tools and accessories from him, but I won't go there, again.
Quoted post said:For the shop, Investing 30-45 minutes in checking and setting up a bike before it goes up for sale is basically unpaid work until the bike gets sold.
True, but a business should depend on repeat custom for parts, repairs and new bikes. I have wondered if, being that I've had five botched jobs, how many other customers have received defective bikes and repairs. Perhaps I'm just the unlucky one, but I doubt that.
Quoted post said:Also, parts ”settle” in use.
It takes a lot more time finishing a wheel, cutting cable sheaths etc so that you’ll never need to touch them again compared to doing them up ”good, for now” and plan for a later adjustment.
That is understood, but they can do it right, now, or they will to it right, later. Why not do it right from the beginning?. They always told me to bring the bikes back after a 100 miles or so, for them to check them and make adjustments. But from my experiences with them, I don't know that they'd do things right.