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Frame guarantee question

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Road Cycling
Published
26 June 2008
Last activity
28 June 2008
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  1. The frame on my Gary Fisher cheapo mountain style bike broke even
    though I never rode it off road. I probably put on thirty thousand
    miles over almost five years. The bike shop is in the process of
    taking care of the free replacement even though I have to pay to have
    parts changed which ten years ago I would have done myself, but as I
    get older I do not have the patience for such things. My question is
    that the bike shop person said that the seat post on my old frame may
    be a different size than on the new frame. If it is I would have to
    pay for a new seat "stem." I think Gary Fisher should pay for it since
    they changed sizes not me. If a part is worn out then I would agree to
    pay for it, but if they standardize sizes to save on inventory costs,
    why should their savings come from me.

    Tom

  2. Quit crying- youre getting a fresh ride for little $$$ after getting
    your $$$ worth from the first frame. If the shop wants to rip you on
    a seatpost get one mail order for under $20!!!!!

    On Jun 26, 4:53 pm, "[email hidden]" <[email hidden]>

    Quoted message said:

    The frame on my Gary Fisher cheapo mountain style bike broke even
    though I never rode it off road. I probably put on thirty thousand
    miles over almost five years. The bike shop is in the process of
    taking care of the free replacement even though I have to pay to have
    parts changed which ten years ago I would have done myself, but as I
    get older I do not have the patience for such things. My question is
    that the bike shop person said that the seat post on my old frame may
    be a different size than on the new frame. If it is I would have to
    pay for a new seat "stem." I think Gary Fisher should pay for it since
    they changed sizes not me. If a part is worn out then I would agree to
    pay for it, but if they standardize sizes to save on inventory costs,
    why should their savings come from me.

    Tom

  3. * [email hidden] <[email hidden]>:

    Quoted message said:

    The frame on my Gary Fisher cheapo mountain style bike broke even
    though I never rode it off road. I probably put on thirty thousand
    miles over almost five years. The bike shop is in the process of
    taking care of the free replacement even though I have to pay to have
    parts changed which ten years ago I would have done myself, but as I
    get older I do not have the patience for such things. My question is
    that the bike shop person said that the seat post on my old frame may
    be a different size than on the new frame. If it is I would have to
    pay for a new seat "stem." I think Gary Fisher should pay for it since
    they changed sizes not me. If a part is worn out then I would agree to
    pay for it, but if they standardize sizes to save on inventory costs,
    why should their savings come from me.

    Tom

    Tom,

    I just went through something similar with my Cannondale. My frame was
    no longer being made so they offered me a very similar frame. I also
    had them install new brakes, chain and cables. I figured, why not, they
    are going to have it torn apart anyways. Now is the time. They charged
    me $35 to move all the existing parts over. After it was all said and
    done. I feel like my bike is brand new again.

    So, maybe getting a new sized piece of tubing for $20 or so, ain't to
    bad...?

    --
    Chris

  4. <[email hidden]> wrote in message
    news:[email hidden]...
    | The frame on my Gary Fisher cheapo mountain style bike broke even
    | though I never rode it off road. I probably put on thirty thousand
    | miles over almost five years. The bike shop is in the process of
    | taking care of the free replacement even though I have to pay to have
    | parts changed which ten years ago I would have done myself, but as I
    | get older I do not have the patience for such things. My question is
    | that the bike shop person said that the seat post on my old frame may
    | be a different size than on the new frame. If it is I would have to
    | pay for a new seat "stem." I think Gary Fisher should pay for it since
    | they changed sizes not me. If a part is worn out then I would agree to
    | pay for it, but if they standardize sizes to save on inventory costs,
    | why should their savings come from me.
    |
    | Tom

    If your frame is 30,000 miles and 5 years old, and the only thing you're
    being charged for is a seatpost, you're probably doing pretty darned good.
    In general cables & housings will require replacement. For what it's worth,
    the bike shop gets no labor compensation for a warranty frame exchange on a
    bike that's more than a year old, and the amount that they do offer (for
    newer frames) is so small that it's hardly worth the shop processing the
    paperwork. Something like $15 I think, for a job that might take a couple
    hours.

    In any event, while it's in the shop, I'd have them replace the handlebar &
    stem as well. 30k miles is well beyond what I would consider a reasonable
    lifespan for those parts, particularly considering what happens if they
    fail. And the seatpost? Might not be such a bad thing that they replaced
    that as well.

    Out of curiosity, are you having the work done by the same shop that sold
    you the bike?

    --Mike-- Chain Reaction Bicycles
    www.ChainReactionBicycles.com

  5. I've moved so I cannot.But if you purchased a car with a guarantee all
    the dealers would be available to service it.

    Tom

    Quoted message said:

    Out of curiosity, are you having the work done by the same shop that sold
    you the bike?

    --Mike--     Chain Reaction Bicycleswww.ChainReactionBicycles.com

  6. <[email hidden]> wrote in message
    news:[email hidden]...

    Tom

    Quoted message said:

    Out of curiosity, are you having the work done by the same shop that sold
    you the bike?

    --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com

    Quoted message said:
    Quoted message said:

    I've moved so I cannot.But if you purchased a car with a guarantee all
    the dealers would be available to service it.

    Bikes are not cars. Car dealerships actually make money performing warranty
    repairs. Bike shops do not. That can account for a significant difference in
    how a "warranty" situation might be treated between the shop that sold a
    bike and someone else.

    --Mike-- Chain Reaction Bicycles
    www.ChainReactionBicycles.com

  7. Another reason why mail order makes sense. An authorized dealer
    should take care of customers

    Mike Jacoubowsky said:

    <[email hidden]> wrote in message

    news:[email hidden]...

    Tom

    Quoted message said:

    Out of curiosity, are you having the work done by the same shop that sold
    you the bike?

    Quoted message said:

    --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com

    Quoted message said:

    I've moved so I cannot.But if you purchased a car with a guarantee all
    the dealers would be available to service it.

    Bikes are not cars. Car dealerships actually make money performing warranty
    repairs. Bike shops do not. That can account for a significant differencein
    how a "warranty" situation might be treated between the shop that sold a
    bike and someone else.

    --Mike--     Chain Reaction Bicycleswww.ChainReactionBicycles.com

  8. Quoted message said:
    Quoted message said:

    Out of curiosity, are you having the work done by the same shop that
    sold
    you the bike?

    Quoted message said:

    --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com

    Quoted message said:

    I've moved so I cannot.But if you purchased a car with a guarantee all
    the dealers would be available to service it.

    Bikes are not cars. Car dealerships actually make money performing
    warranty
    repairs. Bike shops do not. That can account for a significant difference
    in
    how a "warranty" situation might be treated between the shop that sold a
    bike and someone else.

    Quoted message said:
    Quoted message said:

    Another reason why mail order makes sense. An authorized dealer
    should take care of customers

    I'm not seeing the logic here. An authorized dealer *will* take care of
    customers, but only to the extent of the warranty. How is this in any way
    shape or form different from mail-order? Is a mail-order bike company going
    to fly a mechanic out to change the parts over for you?

    If the bike had been brought back to the place of purchase, the service
    rendered might well have been above & beyond what is required by the
    warranty. That was the point I apparently didn't make very well. A good
    local bike shop maintains a sense of ownership in a product long after it's
    been sold.

    --Mike Jacoubowsky
    Chain Reaction Bicycles
    www.ChainReaction.com
    Redwood City & Los Altos, CA USA

    <[email hidden]> wrote in message
    news:[email hidden]...
    Another reason why mail order makes sense. An authorized dealer
    should take care of customers

    Mike Jacoubowsky said:

    <[email hidden]> wrote in message

    news:[email hidden]...

    Tom

    Quoted message said:

    Out of curiosity, are you having the work done by the same shop that
    sold
    you the bike?

    Quoted message said:

    --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com

    Quoted message said:

    I've moved so I cannot.But if you purchased a car with a guarantee all
    the dealers would be available to service it.

    Bikes are not cars. Car dealerships actually make money performing
    warranty
    repairs. Bike shops do not. That can account for a significant difference
    in
    how a "warranty" situation might be treated between the shop that sold a
    bike and someone else.

    --Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com

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