Seven Bicycles: Feedback:

Quoted post said:

Originally posted by hohobike
Anyone own a Seven? Anyone know anyone who
owns a Seven. Do you have any knowledge about
Seven? What are your thoughts about the company
and their bikes?

I ordered a Seven Verve from The Bike Empire in Poway CA. I specified that I would use a Marzocchi Shiver fork front and rear racks with a touring load for on and off road touring. The bike shop and Seven both told me that they could build me a great touring bike usning the Verve signature frameset, modified for the fork and compensated for heavy loaded touring.

The bike is so unstable with my touring load, I cannot ride it safely. Seven is now saying I need to use a rigid fork in order to ride with a touring load.
Their response statementto my complaint is:

Quoted message said:

"There are other options that can be explored to help
all of us determine the
best solution. We suggest that you try riding the
bike pulling the B.O.B.
trailer. If you still find the ride to be
sub-optimal, then we can discuss
other options. Unfortunately, this will most likely
mean a different fork
Seven has built more than 8,000 custom bicycle
frames, more than any other
manufacturer in the world. You are free to ask for
another frame builder's
opinion. However, keep in mind that there is no
other frame builder who has
our breadth of experience with fitting, designing,
and fabricating custom
bicycles.

There are other options that can be explored to help
all of us determine the
best solution. We suggest that you try riding the
bike pulling the B.O.B.
trailer. If you still find the ride to be
sub-optimal, then we can discuss
other options. Unfortunately, this will most likely
mean a different fork.

snip

Quoted message said:

Marzocchi is a great company who manufactures
excellent suspension forks.

snip

Quoted message said:

You are correct that there are many 200-plus-pound
riders out there using
the 120mm Shiver quite successfully. The issue is
not with the total
weight, but with how the weight is attached to the
bicycle.
As we have stated, Seven Cycles has always had a
policy of respecting, and
accommodating, the customer's choice of components.
We do not make
recommendations for, nor do we pass judgment on fork
selection.

snip
Another option is to try riding the bike with an

Quoted message said:

accurately designed,
suspension corrected, rigid fork.

I now have a $2750 frame that I can't use for the purpose I specifically described in detail including all of the components I would be using at the time I ordered it.

Many people are happy with their Seven Bikes, if you are planning to get a "standard" bike from them, you may be happy. I am not happy with the semi-custom bike I got from them.

Quoted post said:

Originally posted by hohobike
Anyone own a Seven? Anyone know anyone who
owns a Seven. Do you have any knowledge about
Seven? What are your thoughts about the company
and their bikes?

Quoted post said:

Originally posted by hohobike

The Bike Empire gave me a full refund for the Seven Frameset. The shop and Seven both agreed that if I wasn't happy with the frame, I shouldn't have to keep it. I'd call that good customer relations for both Seven and the bike shop.

I have a Seven Alaris on order that was supposed to be shipped on the 7th but it will be another week or 2 before it is shipped.
The ones that I have seen look real good, great welds and the people that I have talked to that have them really like them.

hohobike said:

Anyone own a Seven? Anyone know anyone who
owns a Seven. Do you have any knowledge about
Seven? What are your thoughts about the company
and their bikes?

I have a Seven Elium SG on order that is supposed to ship to my bike shop on 9/22. I can let you know what it's like after I get some miles on it if you're still interested. I am a girl, actually woman since I turn 50 tomorrow(!), and was not able to get a good fit on a stabdard bike. I also have some issues with discs in my neck that needed accomodation. I loved the road feel of the Seven bike I tested. It's very different from an all carbon bike. I'm getting Campy Record components on it.

SharonD said:

I have a Seven Elium SG on order that is supposed to ship to my bike shop on 9/22. I can let you know what it's like after I get some miles on it if you're still interested. I am a girl, actually woman since I turn 50 tomorrow(!), and was not able to get a good fit on a stabdard bike. I also have some issues with discs in my neck that needed accomodation. I loved the road feel of the Seven bike I tested. It's very different from an all carbon bike. I'm getting Campy Record components on it.

Sharon - congrats on your bike and your birthday. The person you're responding to hasn't posted in three years. Sometimes that's not obvious when you find a thread through a search engine so it's up to you to investigate a bit.

but on the plus side we can all be envious of her new purchase! 😉

I purchased my Seven SG from Robinson's Wheelworks in San Leandro, CA, in 2000. I now have over 28,000 miles on it and just love the bike and the service I have received from both Chris Robinson and Seven. I had the opportunity to visit Seven's manufacturing site outside of Boston a couple of years ago when I was in the area on business. They prearranged a tour of their facility. I was impressed with their orgainzation, craftmanship, attention to detail and customer satisfaction. I would highly recommend them and am in the process of ordering a second bike. 😄

hohobike said:

Anyone own a Seven? Anyone know anyone who
owns a Seven. Do you have any knowledge about
Seven? What are your thoughts about the company
and their bikes?

hohobike said:

Anyone own a Seven? Anyone know anyone who
owns a Seven. Do you have any knowledge about
Seven? What are your thoughts about the company
and their bikes?

MOOTS > Seven > Merlin = Litespeed