Tchibo this week

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of phone
calls to Tchibo to chase up the faxed order. I was either cut-off from hold or, if I did get
through, was told no-one could chase an order there and then, but someone would ring me back- no-one
ever did. I tried email - no response.

I eventually contacted Tchibo HO and their head of human resources. This did result in Tchibo
contacting me (at long last). A nice young man apologised profusely for all the trouble I'd had and
replaced the order for me. It seems my order had "got lost".

Today... many days after the order was replaced, still nothing arrived...

So I've been trying to phone/email Tchibo again. Guess what - lots of being on hold and then cut-off
and no response to emails...

So I get in contact with the head honcho again. Once again this results in a nice young man from
Tchibo phoning me.

Nice young man chases up order - it's gone walkies at the delivery company. So that's twice the same
order has got lost. If the order was replaced today, the nice young man at Tchibo tells me that he
cannot guarantee I'll get the order tomorrow. Tchibo doesn't have a system in place for sorting out
the [censored] service I've had. As a result, Tchibo cannot supply me with what is needed, so all I get is
a refund. Far from a positive outcome.

So, I will not be placing any other orders with Tchibo, even though they do have a nice young man I
can speak to if I have to get in contact with the head honcho :-(

Be warned!

Cheers, helen s

--This is an invalid email address to avoid spam-- to get correct one remove dependency on fame &
fortune h*$el*$$e**nd***$o$ts***i*$*$m**m$$o*n**s@$*$a$$o**l.c**$*$om$$

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of phone
calls to Tchibo to chase up the faxed order. I was either cut-off from hold or, if I did get
through, was told no-one could chase an order there and then, but someone would ring me back- no-one
ever did. I tried email - no response.

I eventually contacted Tchibo HO and their head of human resources. This did result in Tchibo
contacting me (at long last). A nice young man apologised profusely for all the trouble I'd had and
replaced the order for me. It seems my order had "got lost".

Today... many days after the order was replaced, still nothing arrived...

So I've been trying to phone/email Tchibo again. Guess what - lots of being on hold and then cut-off
and no response to emails...

So I get in contact with the head honcho again. Once again this results in a nice young man from
Tchibo phoning me.

Nice young man chases up order - it's gone walkies at the delivery company. So that's twice the same
order has got lost. If the order was replaced today, the nice young man at Tchibo tells me that he
cannot guarantee I'll get the order tomorrow. Tchibo doesn't have a system in place for sorting out
the [censored] service I've had. As a result, Tchibo cannot supply me with what is needed, so all I get is
a refund. Far from a positive outcome.

So, I will not be placing any other orders with Tchibo, even though they do have a nice young man I
can speak to if I have to get in contact with the head honcho :-(

Be warned!

Cheers, helen s

--This is an invalid email address to avoid spam-- to get correct one remove dependency on fame &
fortune h*$el*$$e**nd***$o$ts***i*$*$m**m$$o*n**s@$*$a$$o**l.c**$*$om$$

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of phone
calls to Tchibo to chase up the faxed order. I was either cut-off from hold or, if I did get
through, was told no-one could chase an order there and then, but someone would ring me back- no-one
ever did. I tried email - no response.

I eventually contacted Tchibo HO and their head of human resources. This did result in Tchibo
contacting me (at long last). A nice young man apologised profusely for all the trouble I'd had and
replaced the order for me. It seems my order had "got lost".

Today... many days after the order was replaced, still nothing arrived...

So I've been trying to phone/email Tchibo again. Guess what - lots of being on hold and then cut-off
and no response to emails...

So I get in contact with the head honcho again. Once again this results in a nice young man from
Tchibo phoning me.

Nice young man chases up order - it's gone walkies at the delivery company. So that's twice the same
order has got lost. If the order was replaced today, the nice young man at Tchibo tells me that he
cannot guarantee I'll get the order tomorrow. Tchibo doesn't have a system in place for sorting out
the [censored] service I've had. As a result, Tchibo cannot supply me with what is needed, so all I get is
a refund. Far from a positive outcome.

So, I will not be placing any other orders with Tchibo, even though they do have a nice young man I
can speak to if I have to get in contact with the head honcho :-(

Be warned!

Cheers, helen s

--This is an invalid email address to avoid spam-- to get correct one remove dependency on fame &
fortune h*$el*$$e**nd***$o$ts***i*$*$m**m$$o*n**s@$*$a$$o**l.c**$*$om$$

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of phone
calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service I was given the
impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a number of phone calls) which
was lost in their system for weeks during which time most things I ordered sold out.

They are an absolute waste of time.

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of phone
calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service I was given the
impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a number of phone calls) which
was lost in their system for weeks during which time most things I ordered sold out.

They are an absolute waste of time.

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of phone
calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service I was given the
impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a number of phone calls) which
was lost in their system for weeks during which time most things I ordered sold out.

They are an absolute waste of time.

"Tenex" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of
phone calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service

I

Quoted message said:

was given the impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a

number

Quoted message said:

of phone calls) which was lost in their system for weeks during which time most things I ordered
sold out.

They are an absolute waste of time.

I've placed two orders with them and had no problems whatsoever. I guess any company who deals with
lots of orders is going to have a few hiccups - but it doesn't mean the whole operation is screwed.

"Tenex" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of
phone calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service

I

Quoted message said:

was given the impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a

number

Quoted message said:

of phone calls) which was lost in their system for weeks during which time most things I ordered
sold out.

They are an absolute waste of time.

I've placed two orders with them and had no problems whatsoever. I guess any company who deals with
lots of orders is going to have a few hiccups - but it doesn't mean the whole operation is screwed.

"Tenex" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of
phone calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service

I

Quoted message said:

was given the impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a

number

Quoted message said:

of phone calls) which was lost in their system for weeks during which time most things I ordered
sold out.

They are an absolute waste of time.

I've placed two orders with them and had no problems whatsoever. I guess any company who deals with
lots of orders is going to have a few hiccups - but it doesn't mean the whole operation is screwed.

Temp3st said:

"Tenex" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of
phone calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service I was given the
impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a number of phone calls)
which was lost in their system for weeks during which time most things I ordered sold out.

They are an absolute waste of time.

I've placed two orders with them and had no problems whatsoever. I guess any company who deals
with lots of orders is going to have a few hiccups - but it doesn't mean the whole operation is
screwed.

I can only speak from experience: 3 orders - 3 [censored]-ups.

This last is so absurd - if I had time I'd document it.

Temp3st said:

"Tenex" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of
phone calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service I was given the
impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a number of phone calls)
which was lost in their system for weeks during which time most things I ordered sold out.

They are an absolute waste of time.

I've placed two orders with them and had no problems whatsoever. I guess any company who deals
with lots of orders is going to have a few hiccups - but it doesn't mean the whole operation is
screwed.

I can only speak from experience: 3 orders - 3 [censored]-ups.

This last is so absurd - if I had time I'd document it.

Temp3st said:

"Tenex" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried to
order it online - the web site crashed. I rang Tchibo - told they were having probs with the web
site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made loads of
phone calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer service I was given the
impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a number of phone calls)
which was lost in their system for weeks during which time most things I ordered sold out.

They are an absolute waste of time.

I've placed two orders with them and had no problems whatsoever. I guess any company who deals
with lots of orders is going to have a few hiccups - but it doesn't mean the whole operation is
screwed.

I can only speak from experience: 3 orders - 3 [censored]-ups.

This last is so absurd - if I had time I'd document it.

"Tenex" <[email hidden]>typed

Quoted message said:

I can only speak from experience: 3 orders - 3 [censored]-ups.

Quoted message said:

This last is so absurd - if I had time I'd document it.

I've only used their mail-order once, no problem.

There's a bus that passes my front door, regular as a clock, which takes me to the nearest store
though. The staff all seem to know me...

--
Helen D. Vecht: [email hidden] Edgware.

I have had nothing but excellent service for good quality low price goods. Give them another chance.

John R "Temp3st" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"Tenex" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

dirtylitterboxofferingstospammers said:

Sadly I won't be buying anything from Tchibo ever again.

I ordered a large amount of ski stuff from them (offspring is off on school ski trip). Tried
to order it online - the web site crashed. I rang Tchibo - told they were having probs with
the web site. So I ordered by fax. Many, many days later, no goods arrive. I'd already made
loads of phone calls to Tchibo to chase up the faxed order.

When I replied to an earlier thread on Tchibo citing poor customer

service

Quoted message said:

I

Quoted message said:

was given the impression I was the only sufferer.

FWIW I'm STILL waiting for the order I placed on 12.11 (followed by a

number

Quoted message said:

of phone calls) which was lost in their system for weeks during which

time

Quoted message said:

Quoted message said:

most things I ordered sold out.

They are an absolute waste of time.

I've placed two orders with them and had no problems whatsoever. I guess any company who deals
with lots of orders is going to have a few hiccups - but it doesn't mean the whole operation is
screwed.

Helen Deborah Vecht said:

There's a bus that passes my front door, regular as a clock, which takes me to the nearest
store though.

I've got a clock like that. Must get it fixed some time ;-)

Tony

"Tenex" <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

OK proof you can never win - these fleeces are about a foot too short! :-(

You've been fleeced.

--
Dave...

Dave Kahn said:

"Tenex" <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

OK proof you can never win - these fleeces are about a foot too short! :-(

You've been fleeced.

Even better - they delivered the same item twice yesterday... short fleeced three times over....

Tenex said:

Dave Kahn said:

"Tenex" <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

OK proof you can never win - these fleeces are about a foot too short! :-(

You've been fleeced.

Even better - they delivered the same item twice yesterday... short fleeced three times over....

If you send them back for longer ones would you be short changed as well?

IGMF

Tony

Tony Raven said:

IGMF

?? I Gnaw My Foot ??