Wiggle delays

I had a Velo 5 for about as long as it took to get home and get back to the
shop, it doesn't have a trip function, so was useless for my purposes. I
went for the Velo 8 which does but neither is as good as my 14 year old
Mity.
Jim J

"Tom Crispin" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

On 17 August I placed an order with Wiggle for 18 cycle computers to
put on pool bicycles.

Since then I have had the following emails from Wiggle.

==========

Aug 17 2007 8:10AM

Re order no: 6180405486 for Mr.Tom Crispin :

The following items will be despatched as soon as possible:
Cateye Velo 5 Cycle Computer - We expect stock of this product to
arrive in Mid August 2007

As you have selected our Free Delivery Option, your order will be
despatched as soon as ALL the items are in stock. If we're still
waiting for something to arrive after 5 working days, we'll despatch
what we have got. Out of stock items are on their way to us from our
suppliers and we are not aware of any problems.

If you want to receive the items we do have in stock as soon as
possible, reply to this email requesting Priority Delivery. We will
add £3.99 for delivery to your order and despatch the items we do have
in stock as soon as we can.

Yours
The Wiggle Customer Services Team
Contact Wiggle Customer Services by replying to this message

==========

22/8/2007

Hi

Re order from Mr. Tom Crispin for Cateye Velo 5 Cycle Computer - -

We're sorry but we've just been informed that our suppliers are
currently out of stock of this product. Our suppliers have told us
that more stock is due into the UK in approximately late august

Your order will be despatched as soon as the goods arrive.

Contact Wiggle Customer Services by replying to this message

==========

6/9/2007

Hi

Re order from Mr. Tom Crispin for Cateye Velo 5 Cycle Computer - -

We're sorry but we've just been informed that our suppliers are
currently out of stock of this product. Our suppliers have told us
that more stock is due into the UK in approximately early september

Your order will be despatched as soon as the goods arrive.

Contact Wiggle Customer Services by replying to this message

==========

18/9/2007

Hi

Re order from Mr. Tom Crispin for Cateye Velo 5 Cycle Computer - -

We're sorry but we've just been informed that our suppliers are
currently out of stock of this product. Our suppliers have told us
that more stock is due into the UK in approximately late september

Your order will be despatched as soon as the goods arrive.

Contact Wiggle Customer Services by replying to this message

==========

27/9/2007

Hi,

Re order number 6180405486 which you made on wiggle 3 weeks [ahem - 6
weeks ago] ago.

We're still waiting for the goods you ordered to arrive. We
automatically cancel unfulfilled orders after a month - which means
this order has a week left until it expires. If you want to keep
waiting longer than this, you will need to extend the expiry date for
this order by clicking on the link below:

[Snip]

Thanks

Wiggle Customer Services

Jim said:

I had a Velo 5 for about as long as it took to get home and get back
to the shop, it doesn't have a trip function...

Eh? Are you sure?
http://www.cateye.com/en/product_detail/411 Says it has...

--
Mike
Van Tuyl titanium Dura ace 10
Fausto Coppi aluminium Ultegra 10
Raleigh Record sprint mongrel
Huissoon project bike (in bits, natch)

Yeah, sorry. It does have a trip distance function but no trip time
function. (I've just checked the combined instruction manual )
It also doesn't display average speed, pace arrow or calories used, although
the latter is a bit pointless IMO.
The Velo display is quite large but somehow still mananges to be difficult
to read, I reckon about 30% of the display area is taken up by the
"hundreds!" digit on the speed. I don't ever expect to see a "1" here even
on km/h.
The other annoying thing about the Velos is that you can only have 24hr time
format if you select km/h (12hr format on mph), still I wouldn't trust it as
a watch (it gains about 1 min per month).
Oh and I should mention that the Velo is much more prone to shutting off in
rain than the Mity.
Jim J

"mb" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Jim said:

I had a Velo 5 for about as long as it took to get home and get back
to the shop, it doesn't have a trip function...

Eh? Are you sure?
http://www.cateye.com/en/product_detail/411 Says it has...

--
Mike
Van Tuyl titanium Dura ace 10
Fausto Coppi aluminium Ultegra 10
Raleigh Record sprint mongrel
Huissoon project bike (in bits, natch)

Jim said:

Yeah, sorry. It does have a trip distance function but no trip time
function. (I've just checked the combined instruction manual ) It
also doesn't display average speed, pace arrow or calories used,
although the latter is a bit pointless IMO.

Ah, ISWYM, no trip time is a bit of a pain.

Quoted message said:

The Velo display is
quite large but somehow still mananges to be difficult to read, I
reckon about 30% of the display area is taken up by the "hundreds!"
digit on the speed. I don't ever expect to see a "1" here even on
km/h.

You mean you're not going to use the "Speed Display up to 300
kph/185mph" ?
I'm shocked.

--
Mike
Van Tuyl titanium Dura ace 10
Fausto Coppi aluminium Ultegra 10
Raleigh Record sprint mongrel
Huissoon project bike (in bits, natch)

Jim said:

Yeah, sorry. It does have a trip distance function but no trip time
function. (I've just checked the combined instruction manual )
It also doesn't display average speed, pace arrow or calories used, although
the latter is a bit pointless IMO.
The Velo display is quite large but somehow still mananges to be difficult
to read, I reckon about 30% of the display area is taken up by the
"hundreds!" digit on the speed. I don't ever expect to see a "1" here even
on km/h.

I think that the Velo 5 has all the functions an average primary
school child could be interested in.

Jim said the following on 30/09/2007 12:07:

Quoted message said:

Yeah, sorry. It does have a trip distance function but no trip time
function. (I've just checked the combined instruction manual )
It also doesn't display average speed, pace arrow or calories used, although
the latter is a bit pointless IMO.
The Velo display is quite large but somehow still mananges to be difficult
to read, I reckon about 30% of the display area is taken up by the
"hundreds!" digit on the speed. I don't ever expect to see a "1" here even
on km/h.
The other annoying thing about the Velos is that you can only have 24hr time
format if you select km/h (12hr format on mph), still I wouldn't trust it as
a watch (it gains about 1 min per month).
Oh and I should mention that the Velo is much more prone to shutting off in
rain than the Mity.

This might be a silly question, but if all these things are important to
you then why didn't you check before you bought it? It might be worth
looking at some of the Sigma offerings - their website even has a very
nice "simulator" for its current computers so you can even try it out on
your PC!

--
Paul Boyd
http://www.paul-boyd.co.uk/

The only thing I needed was the trip time, which is why I didn't keep the
Velo 5 but swapped it for the 8, the other things are minor irritations
which probably wouldn't have been apparent even after reading the
instructions.
It never occurred to me that a basic 2006 cycle computer might had less
functions(and be larger) than 1994 basic model.
Still this will all be irrelevant when by Kellogs cyclometer arrives.
I'll try the Sigma website, I'd like more features but my problem is trying
to read the display without specs (I'm long sighted) especially if I'm down
in the drops.
Jim J

"Paul Boyd" <usenet.is.worse@plusnet> wrote in message
news:[email hidden]...

Quoted message said:

This might be a silly question, but if all these things are important to
you then why didn't you check before you bought it? It might be worth
looking at some of the Sigma offerings - their website even has a very
nice "simulator" for its current computers so you can even try it out on
your PC!

--
Paul Boyd
http://www.paul-boyd.co.uk/

Tom Crispin said:

On 17 August I placed an order with Wiggle for 18 cycle computers to
put on pool bicycles.

Since then I have had the following emails from Wiggle.

email history snipped

I think, they've been fair enough, you ordered more they they had in
stock, their supply chain didn't have any in, they kept you informed. It
might well of taken a week or two for the order to go up and down the
supply chain, until they found out their were none available.

--
Posted via NewsDemon.com - Premium Uncensored Newsgroup Service
------->>>>>>http://www.NewsDemon.com<<<<<<------
Unlimited Access, Anonymous Accounts, Uncensored Broadband Access

Andy Morris said:

Tom Crispin said:

On 17 August I placed an order with Wiggle for 18 cycle computers to
put on pool bicycles.

Since then I have had the following emails from Wiggle.

email history snipped

I think, they've been fair enough, you ordered more they they had in
stock, their supply chain didn't have any in, they kept you informed. It
might well of taken a week or two for the order to go up and down the
supply chain, until they found out their were none available.

My suspicion was that they send out a standard letter when they are
out of stock:

===========

Hi,

Re order from [TITLE FORENAME SURNAME] for [PRODUCT] - -

We're sorry but we've just been informed that our suppliers are
currently out of stock of this product. Our suppliers have told us
that more stock is due into the UK in approximately [IF DATE < 15 THEN
"late" MONTH ELSE "early" (MONTH + 1)].

Your order will be despatched as soon as the goods arrive.

Contact Wiggle Customer Services by replying to this message

==========

I have emailed Wiggle asking for them to contact Cateye directly to
find out when stock will arrive. They have replied that they receive
stock from a 3rd party called Zyro, and it is they who have repeatedly
said "2 weeks". So, perhaps Zyro need to speak with Cateye!

And to answer previous concerns about the functions of the Velo 5,
spot the difference:

http://www.zyro.co.uk/product_detail.asp?pid=237
http://www.zyro.co.uk/product_detail.asp?pid=1549

I wonder if the change is the reason for the stock problem...

Andy Morris wrote on 02/10/2007 00:09:

Quoted message said:

Tom Crispin said:

On 17 August I placed an order with Wiggle for 18 cycle computers to
put on pool bicycles.

Since then I have had the following emails from Wiggle.

email history snipped

I think, they've been fair enough, you ordered more they they had in
stock, their supply chain didn't have any in, they kept you informed. It
might well of taken a week or two for the order to go up and down the
supply chain, until they found out their were none available.

For what it's worth I had an order for some neoprene boots with Wiggle
that were out of stock when ordered (the rest of the order, IIRC, was in
stock and despatched) and in a similar fashion the ETA kept shifting
back (about three times I think). When they eventually came into stock
they were delivered promptly but I spotted that they'd gone down in
price by a fiver in the meantime. I queried this and they refunded the
price difference; thought it was a little naughty that this didn't
happen automatically (particularly after all the delays) but to be fair
they did let me know what was going on.

Regards

Peter

--
http://www.scandrett.net/lx/
http://www.scandrett.net/bike/

Peter Scandrett said:

For what it's worth I had an order for some neoprene boots with Wiggle
that were out of stock when ordered (the rest of the order, IIRC, was in
stock and despatched) and in a similar fashion the ETA kept shifting
back (about three times I think). When they eventually came into stock
they were delivered promptly but I spotted that they'd gone down in
price by a fiver in the meantime. I queried this and they refunded the
price difference; thought it was a little naughty that this didn't
happen automatically (particularly after all the delays) but to be fair
they did let me know what was going on.

Yeah I get the impression they're highly automated, but there are some
real people there who can and do override things if you query.

I had some out-of-stock brake pads on order for ages until I realised
they had exactly the same thing in stock but in packs of 2 instead of
4 (or somesuch).

However, when I had a moan at them about a rubbish courier who twice
put a card through the door and ran away instead of ringing the bell
they gave me a 10 quid voucher, even though it wasn't exactly their
fault.

POHB said:

However, when I had a moan at them about a rubbish courier who twice
put a card through the door and ran away instead of ringing the bell
they gave me a 10 quid voucher, even though it wasn't exactly their
fault.

That would not be citystink would it? At least they put
the card through your letter box.

I had an order from wiggle that they split into two (one
part was initially out of stock).
City stink claimed to have tried to deliver one of the
packages three times, and the other two. Out of these
attempts I was definately in at least twice, but did not
hear my doorbell ring, and had one card for all five
attempts (the last attempt I recall). I cycled to city
stinks warehouse to find that one of the boxes had been
returned to wiggle.

This puts me off using wiggle, as I have never had a
problem with royalmail delivering (or actually leaving a
card if I am out).

Martin.

Martin Dann said:

POHB said:

However, when I had a moan at them about a rubbish courier who twice
put a card through the door and ran away instead of ringing the bell
they gave me a 10 quid voucher, even though it wasn't exactly their
fault.

That would not be citystink would it? At least they put the card through
your letter box.

I had an order from wiggle that they split into two (one part was
initially out of stock).
City stink claimed to have tried to deliver one of the packages three
times, and the other two. Out of these attempts I was definately in at
least twice, but did not hear my doorbell ring, and had one card for all
five attempts (the last attempt I recall). I cycled to city stinks
warehouse to find that one of the boxes had been returned to wiggle.

This puts me off using wiggle, as I have never had a problem with
royalmail delivering (or actually leaving a card if I am out).

It's a contrary world. I've never had a single problem with a Wiggle
delivery and I've found CityLink the best of the various couriers we've
had make deiliveries in recent times.

--
Brian G
www.wetwo.co.uk

Martin Dann said the following on 02/10/2007 17:53:

Quoted message said:

That would not be citystink would it? At least they put the card through
your letter box.

....

Quoted message said:

This puts me off using wiggle, as I have never had a problem with
royalmail delivering (or actually leaving a card if I am out).

I also now avoid using wiggle for that reason. [censored] are the
worst courier out there, locally. I did at least get a card, but only
on the second and final attempt. I attempted to ring them up to ask for
the parcel to be redirected to work - then after multiple phone calls
where I was either on hold indefinitely or just cut off, I noticed on
the card that they can't redirect without written clearance from the
sender. I ring wiggle, they won't allow it to be redirected. The
[censored] depot is about a 60 mile round trip away, so bugger that for
a game of soldiers. In the end I just reordered what I wanted from CRC,
and waited for the parcel to be returned to wiggle when I got credited
in full.

If I know in advance that the courier will be SS, then I can make
arrangements, but as wiggle had been quite successfully using RM for
years I had no idea that they'd changed. Even then, if it's anything
bulky that I can't get home on my bike then I'll use a different shop.

As a slight aside, we used to use them at work to deliver to our
customers. After the umpteenth letting down of customers because
[censored] couldn't be bothered to collect we changed courier. The
icing on the cake? We had a letter from them saying that they'd noticed
we'd stopped using them. Rather then try to find out why and try to
encourage us to come back, the letter informed us that the account would
be closed!

There, I feel better now :-)

--
Paul Boyd
http://www.paul-boyd.co.uk/

I _always_ attach "by Royal Mail PLEASE" to my online orders. Their
depot is a mile away whereas none of the couriers have depots nearer
that Barf Hill (Cambridgeshire). Also posties tend have have some
imagination when it comes to leaving stuff. Last time I called a
courier I spent a while on hold and was called back only to find it
was due to the new Farnell catalogue. Boring (relatively).

Jon

Martin Dann said:

That would not be citystink would it? At least they put
the card through your letter box.

I think it may have been, I had an hour's round trip to Heston to
collect it from their depot.

I must say I like Chain Reaction for using Parcelforce. You get a
tracking number and can watch your parcel move through the system on
the PF website.

Jonathan Schneider said the following on 03/10/2007 08:21:

Quoted message said:

I _always_ attach "by Royal Mail PLEASE" to my online orders. Their
depot is a mile away whereas none of the couriers have depots nearer
that Barf Hill (Cambridgeshire). Also posties tend have have some
imagination when it comes to leaving stuff. Last time I called a
courier I spent a while on hold and was called back only to find it
was due to the new Farnell catalogue. Boring (relatively).

That is always annoying - you're expecting a parcel, you get a card, you
excitedly arrange to get the parcel from the courier..... and it isn't
what you thought it was!

I had that a few months ago when I had some mystery shirts delivered to
me from an eBay seller[1] - traipsed to the PO to collect my exciting
new purchase, and thought "this isn't supposed to be soft and squidgy".
Still have absolutely no idea where the shirts came from, and to add
insult to injury I had a bizarre heavy nosebleed whilst walking there -
I ended up at the Asda garage water dispenser to clean myself up!

[1] I know it was eBay because no-one else I buy from still uses "Avon"
as the county, but eBay don't recognise "North Somerset".

--
Paul Boyd
http://www.paul-boyd.co.uk/

POHB said:

I must say I like Chain Reaction for using Parcelforce. You get a
tracking number and can watch your parcel move through the system on
the PF website.

Can't you do the same on CityLink?

--
Brian G
www.wetwo.co.uk

Brian G said the following on 03/10/2007 18:42:

Quoted message said:

Can't you do the same on CityLink?

You can, but with them you hit deadlock if the parcel is at a depot a
million miles away from where you live, you can't get hold of them on
the phone to arrange collection anyway and they won't allow you to get
the parcel redirected to work. With PF the parcel will either be
dropped off at a local Post Office if you're not in, or taken back to
the depot where you can actually speak to someone to arrange either
redelivery to work or collection.

--
Paul Boyd
http://www.paul-boyd.co.uk/