Returning a bike

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

Al C-F said:

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.
Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

Indeed. I'd get in touch with the folk that sent it to you and see who
they use. They might even arrange pickup etc. if you're lucky.

Pete.
--
Peter Clinch Medical Physics IT Officer
Tel 44 1382 660111 ext. 33637 Univ. of Dundee, Ninewells Hospital
Fax 44 1382 640177 Dundee DD1 9SY Scotland UK
net [email hidden] http://www.dundee.ac.uk/~pjclinch/

Al C-F said:

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

I tried calling them, they don't do one-offs. Helpfully the company I
bought it from don't have a phone number, only an email address. I'll send
them an email but I might have to take it apart.

"Al C-F" <[email hidden]> wrote in
message news:[email hidden]...

Quoted message said:

Quoted message said:

Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

I played that game once with a server. Had it delivered here for me to do
initial configuration etc, then wanted it sent down to where it was going to
live. Asked the company who sent it, they said "What's it worth"? "10,000
quid". "Sorry, can't do something that expensive". "But you managed to send
it to me..."

(They did eventually carry it, but not under their normal service :-( )

cheers,
clive

In article <[email hidden]>,

Haggis McMutton said:

Al C-F said:

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

I tried calling them, they don't do one-offs. Helpfully the company I
bought it from don't have a phone number, only an email address. I'll send
them an email but I might have to take it apart.

Can you bully the company who sold it you into collecting it, since it
was their misleading advertising that got you to buy it in the first
place?

--
Sara

The teeth are free at last! Fly free, young teethies!

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

First: Speak to whoever you brought it from. You may find them 'helpful' as they will
have some sort of procedure. (But see thirdly.) Get some reference number.

Second: Make it clear you are "rejecting the goods" and give the reasons you've posted
here. In case things get awkward get a copy of their measurement guide for your records
and some evidence (eg a photo of you with your knees round your chin) that it is 'too
small' for you even though you followed their guide. Quote your reference number from Firstly.

Thirdly: Write to the supplier asking for your money back in 14 days in full and some
method (at their expense) of collecting the bike. If you haven't heard after 14 days then
one quick phone call with reference from firstly. If it isn't in the post tonight then
cancel the credit card purchase via the CC company. [This involves them with an extra cost
as well as not getting their money.]

Fourthly: (Even when you have your CC transaction reversed-out) the supplier may not
contact you. In which case you write (quoting the reference, keeping a copy etc.) saying
that you will dispose of the bike after 90 days unless they arrange collection.

Your local trading standards should be able to clarify your "what are my rights" questions.

--
Peter Fox
Beer, dancing, cycling and lots more at www.eminent.demon.co.uk

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

(just to eliminate the obvious)

You have tried raising the saddle to suit, haven't you? 'Course you
have, but just in case someone else doesn't know: "Too small" may not
(necessarily) *really* be too small if the saddle has ben adjusted
correctly.

PhilD

--
<><

"Haggis McMutton" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

Distance Sales Act. You've basically got 7 days where you can reject goods
for any reason if you bought it by mail order, phone, internet etc. I seem
to remember the onus is on you to return it, but I'm sure the trading
standards people etc. will have a practical guide.

PhilD said:

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

(just to eliminate the obvious)

You have tried raising the saddle to suit, haven't you? 'Course you
have, but just in case someone else doesn't know: "Too small" may not
(necessarily) *really* be too small if the saddle has ben adjusted
correctly.

To be honest, no. I did think about that but I've got on the bike and
there's about 5cm distance between me and the top tube. I'm guessing even
with the saddle up it's still going to not be a good fit.

"Haggis McMutton" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

PhilD said:

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

(just to eliminate the obvious)

You have tried raising the saddle to suit, haven't you? 'Course you
have, but just in case someone else doesn't know: "Too small" may not
(necessarily) *really* be too small if the saddle has ben adjusted
correctly.

To be honest, no. I did think about that but I've got on the bike and
there's about 5cm distance between me and the top tube. I'm guessing even
with the saddle up it's still going to not be a good fit.

Hang on - is the bike too big for you or too small? Do you want more or less
distance between you and the top tube?

What sort of bike is it? Have you tried putting the saddle in the right
place and giving it a ride?

cheers,
clive

In article <[email hidden]>, Doki
[email hidden] says...

Quoted message said:

"Haggis McMutton" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

Distance Sales Act.

Actually it's the Consumer Protection (Distance Selling) Regulations
2000, commonly referred to as the Distance Selling Regulations.

http://www.opsi.gov.uk/si/si2000/20002334.htm

Quoted message said:

You've basically got 7 days where you can reject goods
for any reason if you bought it by mail order, phone, internet etc. I seem
to remember the onus is on you to return it, but I'm sure the trading
standards people etc. will have a practical guide.

Who is responsible for what depends on the terms of the DSR declaration
made by the seller to the buyer, if a valid declaration was made.

In article <[email hidden]>, Haggis McMutton
[email hidden] says...

Quoted message said:

PhilD said:

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

(just to eliminate the obvious)

You have tried raising the saddle to suit, haven't you? 'Course you
have, but just in case someone else doesn't know: "Too small" may not
(necessarily) *really* be too small if the saddle has ben adjusted
correctly.

To be honest, no. I did think about that but I've got on the bike and
there's about 5cm distance between me and the top tube. I'm guessing even
with the saddle up it's still going to not be a good fit.

The world has moved on since you could only just get your leg over the
'correct' sized bike, you know.

Haggis McMutton said:

To be honest, no. I did think about that but I've got on the bike and
there's about 5cm distance between me and the top tube. I'm guessing even
with the saddle up it's still going to not be a good fit.

Distance between you and the top tube isn't that actually important for
sizing, as long as you've got enough height to stand clear of it with
your feet on the ground. Many designs, especially with "compact"
frames, have quite large distances between the rider and the top tube.

Set a reasonable-ish saddle height, the system given at
http://www.personal.dundee.ac.uk/~pjclinch/cyclebike.htm#fitting is a
good rule of thumb on how. Once you've done that, check if you can sit
on, pedal and control the bike in reasonable comfort.

If not, send it back (as others have said, it's a basic statutory right)
and then get a bike fitted properly at a shop that knows what they're
at. Or do that anyway...

Pete.
--
Peter Clinch Medical Physics IT Officer
Tel 44 1382 660111 ext. 33637 Univ. of Dundee, Ninewells Hospital
Fax 44 1382 640177 Dundee DD1 9SY Scotland UK
net [email hidden] http://www.dundee.ac.uk/~pjclinch/

"Rob Morley" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

In article <[email hidden]>, Doki
[email hidden] says...

Quoted message said:

"Haggis McMutton" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Any suggestions as to how I can get it back?

Distance Sales Act.

Actually it's the Consumer Protection (Distance Selling) Regulations
2000, commonly referred to as the Distance Selling Regulations.

That's the one.

Haggis McMutton said:

PhilD said:

Haggis McMutton said:

I just had a bike delivered. Stupid idea, I went buy their measurement
guide and it was too small. So now I want to send it back.

Quoted message said:

Quoted message said:

Every carrier company seems to have a maximum length of 1.5m where this
parcel would be 1.9m.

Quoted message said:

Quoted message said:

Any suggestions as to how I can get it back?

Quoted message said:

(just to eliminate the obvious)

Quoted message said:

You have tried raising the saddle to suit, haven't you? 'Course you
have, but just in case someone else doesn't know: "Too small" may not
(necessarily) *really* be too small if the saddle has ben adjusted
correctly.

To be honest, no. I did think about that but I've got on the bike and
there's about 5cm distance between me and the top tube. I'm guessing even
with the saddle up it's still going to not be a good fit.

That doesn't sound like the bike is necessarily the wrong size
assuming you are talking gap between top tube and perineum. Can you
adjust the saddle such that with heel on pedal and pedal at lowest
point your leg is straight whilst suitting on saddle with hips level
(and seat post not beyond max extension). There are other aspects of
fit to consider and if you are in doubt as to the suitability of the
bike you should be careful you don't compromise your rights to reject
the bike

Sara Kirk said:

In article <[email hidden]>,

Haggis McMutton said:

Al C-F said:

Haggis McMutton wrote:
> I just had a bike delivered. Stupid idea, I went buy their measurement
> guide and it was too small. So now I want to send it back.
>
> Every carrier company seems to have a maximum length of 1.5m where this
> parcel would be 1.9m.
>
> Any suggestions as to how I can get it back?

One would imagine that the company that delivered it to you is able to
transport bikes.

I tried calling them, they don't do one-offs. Helpfully the company I
bought it from don't have a phone number, only an email address. I'll send
them an email but I might have to take it apart.

Can you bully the company who sold it you into collecting it, since it
was their misleading advertising that got you to buy it in the first
place?

quite distance buying and all that, gives a right to refuse any way.

roger
--
www.rogermerriman.com

Haggis McMutton said the following on 25/07/2007 14:35:

Quoted message said:

Quoted message said:

Quoted message said:

guide and it was too small. So now I want to send it back.

....

Quoted message said:

To be honest, no. I did think about that but I've got on the bike and
there's about 5cm distance between me and the top tube. I'm guessing even
with the saddle up it's still going to not be a good fit.

Too small? With a 5cm gap between the top tube and your soft fruit?

--
Paul Boyd
http://www.paul-boyd.co.uk/

Paul Boyd said:

Haggis McMutton said the following on 25/07/2007 14:35:

Quoted message said:

Quoted message said:

> guide and it was too small. So now I want to send it back.

...

Quoted message said:

To be honest, no. I did think about that but I've got on the bike and
there's about 5cm distance between me and the top tube. I'm guessing even
with the saddle up it's still going to not be a good fit.

Too small? With a 5cm gap between the top tube and your soft fruit?

I'm just going off some guide on the Internet that says 3cm should be
between me and the top tube. I'll get it back out and try putting the
saddle back up.

Roger Merriman said:

Quoted message said:

Can you bully the company who sold it you into collecting it, since it
was their misleading advertising that got you to buy it in the first
place?

quite distance buying and all that, gives a right to refuse any way.

roger

I had a look on uk.legal, apparently I have a right to reject the goods
and have the supplier collect them, at my cost. Which is obviously better
than being stuck with a bike I can't return.