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Halfords partial U-turn on helmets

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UK and Europe
Published
2 May 2007
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3 May 2007
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Tony Raven
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  1. http://www.bikebiz.co.uk/news/26861/Halfords-back-pedals-over-helmet-law

    Interesting that they virtually admit their position on helmet
    compulsion was driven by sales not safety.

    Halfords back-pedals over helmet law
    13:00, May 2nd 2007 by Carlton Reid
    The market-dominating retailer says it now prefers "customer education"
    over forcing people to wear head protection when cycling. ALSO: Listen
    to a market-stats-and-helmet-law podcast of Halfords’ Louise Bennett.
    In 2005, Eric Martlew, the MP who has long campaigned for a cycle helmet
    compulsion law for under-16 year olds, said Halfords wanted to see the
    introduction of cycle helmet compulsion for children. Barbara Cadd, head
    of corporate and brand management at Halfords, told BikeBiz at the time
    that the decision to support helmet compulsion for children was made at
    board level in February 2005.

    The policy was to push for compulsion for young children only, not
    teenagers.

    "Helmets are not seen as cool by older children, you can't force them to
    wear helmets," said Cadd.

    The enforced wearing of helmets is a disincentive to cycling, a point
    acknowledged by Martlew. In a parliamentary debate in 2005 he said:
    "Youngsters are saying, "Look at mushroom-head over there". They do not
    think that it is cool to wear a helmet, even though some of them are
    extremely well designed. They are pressured into thinking that if they
    wear one they are a coward."

    Martlew believed modern youth is law-abiding to a degree hitherto
    unknown: "[Children] would like legislation to be passed, because then
    they could say, "I have to wear a helmet, because it is the law.'"

    However, Martlew can no longer rely on the support of Halfords. The
    retailer has reversed its policy on helmet compulsion. In a presentation
    given to Asian suppliers at the Taipei trade show, Louise Bennett,
    product manager for cycle accessories at Halfords, said the retail chain
    was to use its "social responsibility" to educate customers about using
    cycle helmets but would no longer push for compulsion.

    "We've debated this long and hard in the office. I'm not sure a law
    would make a massive amount of difference. We need to educate customers.
    For their own safety, they should be wearing helmets. 60 percent of our
    customers are 'mainstream', [they] don't get on a bike very often. Their
    memory of a helmet would be something that is big, bulbous, horrid
    colours, makes their head sweat. What we need to do is educate customers
    [that] new helmets are lightweight and have vents to allow your head to
    breath. What we don't want to do is scare customers."

    Bennett said that presenting cycling as an inherently risk activity was
    "a real danger" in itself even though a helmet compulsion law would lead
    to a big increase in helmet sales for Halfords.

    "Some in the office think [compulsion] would lead to sales very quickly
    but take child seats as an example. There are still people not using a
    child seat in the UK, some people flout the laws. A [helmet law] would
    be difficult to enforce."
    Bennett also said there needs to be more education on how to wear cycle
    helmets correctly:
    "We have a lot of injuries from customers who buy a helmet but wear it
    on the back of their head. A helmet that's not on the forehead offers no
    protection anyway."
    Halfords is to produce new PoS showing customers how to wear cycle
    helmets correctly. "We have a social responsibility to inform," said
    Bennett.

    --
    Tony

    "The most savage controversies are those about matters as to which there
    is no good evidence either way."
    - Bertrand Russell

  2. Tony Raven said:

    http://www.bikebiz.co.uk/news/26861/Halfords-back-pedals-over-helmet-law

    Not wanting to be too cynical, but they've certainly got it right from
    *their* POV.

    A mandatory law would cut cycling so they would sell less stuff and this
    would be A BAD THING.

    But they're still going to 'educate' customers otherwise they might not
    buy helmets which would be A BAD THING.

    This seems the most pragmatic respose to enable them to sell as much
    stuff as possible.

    And it has sweeth FA to do with the benefits or otherwise of wearing a
    helmet.

  3. in message <[email hidden]>, Tony Raven

    (') said:

    Bennett said that presenting cycling as an inherently risk activity was
    "a real danger" in itself even though a helmet compulsion law would lead
    to a big increase in helmet sales for Halfords.

    It would also lead to a large fall in cycle sales, and I expect there's
    more profit in cycles.

    --
    [email hidden] (Simon Brooke) http://www.jasmine.org.uk/~simon/

    ;; no eternal reward will forgive us now for wasting the dawn.
    ;; Jim Morrison

  4. Tony Raven said:

    http://www.bikebiz.co.uk/news/26861/Halfords-back-pedals-over-helmet-law

    Interesting that they virtually admit their position on helmet
    compulsion was driven by sales not safety.

    I hope they will now stop putting those stickers on their 'bikes' which say
    "Be Safe, Wear a Helmet".

    ....and put the forks in the right way round;

    ....and tighten the handlebars;

    ....and make sure the brake pads meet the rims;

    ....and adjusting the gears to work.

    John B

  5. Tony Raven <[email hidden]> wrote in
    news:[email hidden]:

    Quoted message said:

    http://www.bikebiz.co.uk/news/26861/Halfords-back-pedals-over-helmet-law

    Halfords is to produce new PoS showing customers how to wear cycle
    helmets correctly. "We have a social responsibility to inform," said
    Bennett.


    Being agnostic on helmet wearing (but rabidly anti-compulsion) I get
    *really* grumpy about helmets worn incorrectly. Education as to how to wear
    the things is sorely needed - but not just at the point of sale.

  6. On Wed, 02 May 2007 19:32:52 +0100, John B <[email hidden]>

    Quoted message said:

    ...and put the forks in the right way round;

    Recently I've twice encountered 'forks the wrong way round'.

    I couldn't work it out at first, but the solution was trvial. Turn
    the handlebars through 180 degrees, then turn the wheel, forks and
    handlebars through 180 degrees. Or just turn the forks and wheel
    through 180 degrees, though the former may be easier.

  7. Tom Crispin said:

    On Wed, 02 May 2007 19:32:52 +0100, John B <[email hidden]>

    Quoted message said:

    ...and put the forks in the right way round;

    Recently I've twice encountered 'forks the wrong way round'.

    I couldn't work it out at first, but the solution was trvial. Turn
    the handlebars through 180 degrees, then turn the wheel, forks and
    handlebars through 180 degrees. Or just turn the forks and wheel
    through 180 degrees, though the former may be easier.

    Two so far this year also :-(

    Its easily fixed but potentially lethal if not.

    John B

  8. John B wrote on 02/05/2007 20:52 +0100:

    Quoted message said:


    Two so far this year also :-(

    Its easily fixed but potentially lethal if not.

    John B

    Call in Trading Standards. Selling dangerous goods is slap bang in
    their territory.

    --
    Tony

    "The most savage controversies are those about matters as to which there
    is no good evidence either way."
    - Bertrand Russell

  9. Mike the unimaginative said:

    Tony Raven <[email hidden]> wrote in
    news:[email hidden]:

    Quoted message said:

    http://www.bikebiz.co.uk/news/26861/Halfords-back-pedals-over-helmet-law

    Halfords is to produce new PoS showing customers how to wear cycle
    helmets correctly. "We have a social responsibility to inform," said
    Bennett.

    Being agnostic on helmet wearing (but rabidly anti-compulsion) I get
    *really* grumpy about helmets worn incorrectly. Education as to how to wear
    the things is sorely needed - but not just at the point of sale.

    That was my view whem I particpated in the new highway code "consulation
    exercise". I proposed rewording whichever rule it is with:

    "If you chhose to wear a helmet, ensure it is the right size and
    correctly adjusted according to the manufacture's instructions".

    Of course no change in the final wording resulted.

    Peter

    --
    www.amey.org.uk

  10. On Wed, 02 May 2007 20:52:55 +0100,

    John B said:
    Quoted message said:

    Recently I've twice encountered 'forks the wrong way round'.

    Two so far this year also :-(

    Its easily fixed but potentially lethal if not.


    I've never seen it but what exactly is the problem? If it's just the
    trail then I thought that only affected the ability to ride no handed.

    If it's toe overlap then one of my bikes does that anyway. I've never
    had a problem except for very slow manoeuvring. Or is it something else
    completely?

    Tim.

    --
    God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
    and there was light.

    http://tjw.hn.org/ http://www.locofungus.btinternet.co.uk/

  11. Tony Raven said:

    John B wrote on 02/05/2007 20:52 +0100:

    Quoted message said:


    Two so far this year also :-(

    Its easily fixed but potentially lethal if not.

    John B

    Call in Trading Standards. Selling dangerous goods is slap bang in
    their territory.

    This has been done.
    I was informed that any complaint really needs to come from the 'aggrieved'
    party but that they were very sympathetic and would perhaps 'have quiet
    words' with a number of local outlets.

    John B

  12. Tim Woodall said:

    On Wed, 02 May 2007 20:52:55 +0100,

    John B said:
    Quoted message said:

    Recently I've twice encountered 'forks the wrong way round'.

    Two so far this year also :-(

    Its easily fixed but potentially lethal if not.


    I've never seen it but what exactly is the problem? If it's just the
    trail then I thought that only affected the ability to ride no handed.

    And one-handed.
    For new riders learning to take their hands off in order to be able to
    signal confidently this causes great difficulty, just at teh time when most
    contrl is needed.

    Quoted message said:

    If it's toe overlap then one of my bikes does that anyway. I've never
    had a problem except for very slow manoeuvring. Or is it something else
    completely?

    Toe overlap is OK if you are an experienced rider.
    However, for novices who use bikes it can prove to be very dangerous. One of
    the bikes with the reversed forks had an overlap of about 3 inches and the
    front wheel was nearly brushing the down tube :-(

    John B

  13. John B wrote on 02/05/2007 22:26 +0100:

    Quoted message said:


    Tony Raven said:


    Call in Trading Standards. Selling dangerous goods is slap bang in
    their territory.

    This has been done.
    I was informed that any complaint really needs to come from the 'aggrieved'
    party but that they were very sympathetic and would perhaps 'have quiet
    words' with a number of local outlets.

    Ask them if they would take the same attitude to e.g. an electric kettle
    with a serious wiring fault that could injure/kill someone.

    --
    Tony

    "The most savage controversies are those about matters as to which there
    is no good evidence either way."
    - Bertrand Russell

  14. Tony Raven said:

    John B wrote on 02/05/2007 22:26 +0100:

    Quoted message said:


    Tony Raven said:


    Call in Trading Standards. Selling dangerous goods is slap bang in
    their territory.

    This has been done.
    I was informed that any complaint really needs to come from the 'aggrieved'
    party but that they were very sympathetic and would perhaps 'have quiet
    words' with a number of local outlets.

    Ask them if they would take the same attitude to e.g. an electric kettle
    with a serious wiring fault that could injure/kill someone.

    I think the answer might be the same if it came from a third-party.

    John B

  15. Tony Raven said:

    Halfords is to produce new PoS showing customers how to wear cycle
    helmets correctly.

    I'm guessing that they don't intend "PoS" to mean quite the same as it
    means to me.

    --
    Danny Colyer <URL:http://www.colyer.plus.com/danny/>
    Reply address is valid, but that on my website is checked more often
    "Daddy, put that down. Daddy, put that down. Daddy, put that down.
    Daddy, why did you put that down?" - Charlie Colyer, age 2

  16. Tony Raven said:

    John B wrote on 02/05/2007 20:52 +0100:

    Quoted message said:


    Two so far this year also :-(

    Its easily fixed but potentially lethal if not.

    John B

    Call in Trading Standards. Selling dangerous goods is slap bang in
    their territory.

    In the two cases I encountered it was not the fault of the retailer. I
    find it hard to believe that even Halfords could be that ignorant.

    I reckon it's caused by a parent or child adjusting the handlebars, or
    trying to adjust the handlebars.

  17. John B wrote on 02/05/2007 23:25 +0100:

    Quoted message said:


    Tony Raven said:

    John B wrote on 02/05/2007 22:26 +0100:

    Quoted message said:

    Tony Raven wrote:
    > Call in Trading Standards. Selling dangerous goods is slap bang in
    > their territory.
    This has been done.
    I was informed that any complaint really needs to come from the 'aggrieved'
    party but that they were very sympathetic and would perhaps 'have quiet
    words' with a number of local outlets.


    Ask them if they would take the same attitude to e.g. an electric kettle
    with a serious wiring fault that could injure/kill someone.

    I think the answer might be the same if it came from a third-party.

    I think if a kettle repair shop owner came in and said "I'm seeing a lot
    of kettles coming in for repair sold by X that have some very dangerous
    wiring faults in them they would take notice. Its not as if you are a
    casual observer walking down the street - it arises from your experience
    in a professional capacity. YMMV

    --
    Tony

    "The most savage controversies are those about matters as to which there
    is no good evidence either way."
    - Bertrand Russell

  18. Danny Colyer wrote on 03/05/2007 00:28 +0100:

    Quoted message said:
    Tony Raven said:

    Halfords is to produce new PoS showing customers how to wear cycle
    helmets correctly.

    I'm guessing that they don't intend "PoS" to mean quite the same as it
    means to me.

    :-) :-)

    --
    Tony

    "The most savage controversies are those about matters as to which there
    is no good evidence either way."
    - Bertrand Russell

  19. Tony Raven said:

    I think if a kettle repair shop owner came in and said "I'm seeing a lot
    of kettles coming in for repair sold by X that have some very dangerous
    wiring faults in them they would take notice. Its not as if you are a
    casual observer walking down the street - it arises from your experience
    in a professional capacity. YMMV

    The reversed fork problem is no more than reversed handlebars which
    have then been turned the right way round. As the cause and solution
    is so simple, I don't believe it is a bike shop issue. I believe it
    to be caused by a parent or child fiddling with the handlebar
    adjustment and getting it wrong, or by incorrect setup when receiving
    a boxed bike by mail order.

    In the two cases I have seen, the problem was caused by the latter. In
    one case, it was an Islabike set up incorrectly by a child in my
    school. Needless to say, the bike never made it from the classroom to
    the bike store in that condition.

    Another way the problem could occur is after a bike is dropped and the
    handlebars have become twisted. The handlebars are then straightened,
    but out by 180 degrees to the front wheel and forks.

    None of the above are trading standard issues, unless it is a
    fundamental design fault that makes it possible for handlebars to be
    twisted by 180 degrees. However, I think that it is necessary for
    handlebars to be able to twist by such a margin to reduce the
    possibility of handlebars piercing a rider's body in the event of a
    fall.

  20. in message <[email hidden]>, Tim Woodall

    (') said:

    On Wed, 02 May 2007 20:52:55 +0100,

    John B said:
    Quoted message said:

    Recently I've twice encountered 'forks the wrong way round'.

    Two so far this year also :-(

    Its easily fixed but potentially lethal if not.


    I've never seen it but what exactly is the problem?

    Steering. Not impossible, but amazingly difficult. I too have dealt with
    BSOs which were delivered or assembled like this, with owners which found
    them quite impossible to use. I've also seen one bought from Halfords
    where one of the V brake posts had been brazed to the fork a full 12mm
    higher than the other (the child's father brought it to me saying 'the
    brake doesn't work...).

    Presumably some droid at Halfords had assembled this, seen it was
    defective, and passed it as good to sell.

    --
    [email hidden] (Simon Brooke) http://www.jasmine.org.uk/~simon/

    ;; When your hammer is C++, everything begins to look like a thumb.

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