For a few days in early October Performance Bike had a double points promotion whereby Team Performance members would get "points" equal to 20% of the cost of merchandise purchased, instead of the normal 10%. I placed a Red Phone order at the local shop during the promotion and happened to notice a few days after the merchandise was delivered that points equal to only 10% had been credited to my Team Performance member account. On October 11th I emailed Performance Bike about the discrepancy and the reply was "The points will be doubled shortly."
On Novemeber 13th the "extra" points still hadn't been added to my account so I emailed again. They replied the next day "The points have now been corrected," and they were.
I can't believe I was the only guy in the world whose Team Performance account was handled improperly, so anybody else who made a purchase during the promotion (and who still had the receipt) might want to do a little forensic accounting.
"TomYoung" <[email hidden]> wrote in message :: :: I can't believe I was the only guy in the world whose :: Team Performance account was handled improperly, so :: anybody else who made a purchase during the promotion :: (and who still had the receipt) might want to do a :: little forensic accounting.
Yeah, it's probably a clever scheme to boost profits by encouraging people to buy and hoping they don't pay attention.
While I do think it's sad to think this way, I don't think it's smart to assume it's not happening.
"TomYoung" <[email hidden]> wrote in message :: :: I can't believe I was the only guy in the world whose :: Team Performance account was handled improperly, so :: anybody else who made a purchase during the promotion :: (and who still had the receipt) might want to do a :: little forensic accounting.
Yeah, it's probably a clever scheme to boost profits by encouraging people to buy and hoping they don't pay attention.
While I do think it's sad to think this way, I don't think it's smart to assume it's not happening.
Perhaps so. But I must say that I have always found Performance to be very good at standing behind their promises. I often see special prices on line and go into the local store and there has never been a problem with them matching the price even if the goods are not marked that way in the store. They have also been good on exchanges. So, from my experience I'd give them the benefit of the doubt.
"gds" <[email hidden]> wrote in message news:[email hidden] :: Roger Zoul wrote: ::: "TomYoung" <[email hidden]> wrote in message ::::: ::::: I can't believe I was the only guy in the world whose ::::: Team Performance account was handled improperly, so ::::: anybody else who made a purchase during the promotion ::::: (and who still had the receipt) might want to do a ::::: little forensic accounting. ::: ::: Yeah, it's probably a clever scheme to boost profits by ::: encouraging people to buy and hoping they don't pay ::: attention. ::: ::: While I do think it's sad to think this way, I don't ::: think it's smart to assume it's not happening. :: :: Perhaps so. But I must say that I have always found :: Performance to be very good at standing behind their :: promises. I often see special prices on line and go into :: the local store and there has never been a problem with :: them matching the price even if the goods are not marked :: that way in the store. They have also been good on :: exchanges. So, from my experience I'd give them the :: benefit of the doubt.
I agree with you. I've had nothing but good experience with them overall. All I'm basically saying is that it's not hard to take advantage of human nature in a very friendly and accommodating manner, if you're clever.
"TomYoung" <[email hidden]> wrote in message :: :: I can't believe I was the only guy in the world whose :: Team Performance account was handled improperly, so :: anybody else who made a purchase during the promotion :: (and who still had the receipt) might want to do a :: little forensic accounting.
Yeah, it's probably a clever scheme to boost profits by encouraging people to buy and hoping they don't pay attention.
While I do think it's sad to think this way, I don't think it's smart to assume it's not happening.
I want to make it clear that I'm not knocking Performance Bicycle. I'm generally pleased with them and, while I don't buy all my stuff from them, I buy a significant amount and will continue to patronize them in the future. I think this is just an accounting glitch and wanted to give a "heads up" to other folks who might have the same problem.
