Evans update

elyob said:

They're sticking to their guns. I'm just glad that that £200 I've spent in
the last month wasn't in their store.

Hardly worth wasting a court's time over a broken £20 rack. I'm sure that's
what they are betting on, and they're right. I'm sure the courts have better
things to worry about.

Anyway, just be sure they will never get my service again.

Oh well, just make sure you have your day in court, it's cost them a lot of bad press on here, and will cost them more to get someone to the court. 1 rack =£20, one hour of solictor/lawyer time >>> £20!

Keep on with it and good Luck

Bryan

"Bryan" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

elyob said:

They're sticking to their guns. I'm just glad that that £200 I've spent
in
the last month wasn't in their store.

Hardly worth wasting a court's time over a broken £20 rack. I'm sure
that's
what they are betting on, and they're right. I'm sure the courts have
better
things to worry about.

Anyway, just be sure they will never get my service again.

Oh well, just make sure you have your day in court, it's cost them a
lot of bad press on here, and will cost them more to get someone to the
court. 1 rack =£20, one hour of solictor/lawyer time >>> £20!

Keep on with it and good Luck

Bryan

Well, they first said that their policy is no receipt, no deal. Not sure how
their policy is above the law as it clearly states that no receipt is
neccesary. They say that "it wasn't on the shops computer". Well, as they
archive everything after a year, this is inot surprising. The fact that they
haven't gone through their head office records, shows their total
indifference to my complaint and my business.

They then state that the rack was fitted incorrectly, i.e. on inside of
frame. I certainly didn't get any detailed fitting instructions when I
bought it and as the fittings are bi-directional ... they ought to make this
clear with every rack they sell in the future if this is the case. Anyway,
am not really sure how this would cause a catostrophic failure of said item.

All in all, they seem to be just countering anything and everything to cover
their backs.

elyob said:

"Bryan" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

elyob said:

They're sticking to their guns. I'm just glad that that £200 I've spent
in
the last month wasn't in their store.

Hardly worth wasting a court's time over a broken £20 rack. I'm sure
that's
what they are betting on, and they're right. I'm sure the courts have
better
things to worry about.

Anyway, just be sure they will never get my service again.

Oh well, just make sure you have your day in court, it's cost them a
lot of bad press on here, and will cost them more to get someone to the
court. 1 rack =£20, one hour of solictor/lawyer time >>> £20!

Keep on with it and good Luck

Bryan

Well, they first said that their policy is no receipt, no deal. Not sure how
their policy is above the law as it clearly states that no receipt is
neccesary. They say that "it wasn't on the shops computer". Well, as they
archive everything after a year, this is inot surprising. The fact that they
haven't gone through their head office records, shows their total
indifference to my complaint and my business.

They then state that the rack was fitted incorrectly, i.e. on inside of
frame. I certainly didn't get any detailed fitting instructions when I
bought it and as the fittings are bi-directional ... they ought to make this
clear with every rack they sell in the future if this is the case. Anyway,
am not really sure how this would cause a catostrophic failure of said item.

All in all, they seem to be just countering anything and everything to cover
their backs.

Have you dealt with their head office or a twit in the shop? IME head
office tends to sort things out especially if one writes or telephones
the managing director type persons. Did this when a car company failed
to secure the wheel bearings on my car, hence wheel came adrift -
almost, held on by spit and the hubcap. Manager of offending shop, who
had not been at all helpful when I rang was made to come out to us, hand
over his company car, arrange collection of our vehicle, repair it and
have it delivered back to us with a full refund.
Place closed down shortly after.

Sniper8052

"Sniper8052(L96A1)" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

elyob said:

"Bryan" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

elyob Wrote:

>They're sticking to their guns. I'm just glad that that £200 I've spent
>in
>the last month wasn't in their store.
>
>Hardly worth wasting a court's time over a broken £20 rack. I'm sure
>that's
>what they are betting on, and they're right. I'm sure the courts have
>better
>things to worry about.
>
>Anyway, just be sure they will never get my service again.

Oh well, just make sure you have your day in court, it's cost them a
lot of bad press on here, and will cost them more to get someone to the
court. 1 rack =£20, one hour of solictor/lawyer time >>> £20!

Keep on with it and good Luck

Bryan

Well, they first said that their policy is no receipt, no deal. Not sure
how their policy is above the law as it clearly states that no receipt is
neccesary. They say that "it wasn't on the shops computer". Well, as they
archive everything after a year, this is inot surprising. The fact that
they haven't gone through their head office records, shows their total
indifference to my complaint and my business.

They then state that the rack was fitted incorrectly, i.e. on inside of
frame. I certainly didn't get any detailed fitting instructions when I
bought it and as the fittings are bi-directional ... they ought to make
this clear with every rack they sell in the future if this is the case.
Anyway, am not really sure how this would cause a catostrophic failure of
said item.

All in all, they seem to be just countering anything and everything to
cover their backs.

Have you dealt with their head office or a twit in the shop?

Dealt with the MD of Evans and everyone in the chain of command.

Quoted message said:

Place closed down shortly after.

Can't see that happening fast with Evans. But no more dimes of my cash.

elyob wrote on 03/08/2006 13:05 +0100:

Quoted message said:

They're sticking to their guns. I'm just glad that that £200 I've spent in
the last month wasn't in their store.

Hardly worth wasting a court's time over a broken £20 rack. I'm sure that's
what they are betting on, and they're right. I'm sure the courts have better
things to worry about.

Anyway, just be sure they will never get my service again.

MoneyClaim Online. You can start the process of a small claims court
claim on-line, each party pays their own costs but the winning party can
claim the cost of filing the claim (but not the time and effort involved
or any professional fees). I would think they would settle pretty
quickly once the process started as the cost to them will be
disproportionate. You may want to precede it with a letter telling them
that's what you will be doing if they don't settle.

--
Tony

"Anyone who conducts an argument by appealing to authority is not using
his intelligence; he is just using his memory."
- Leonardo da Vinci

Sniper8052(L96A1) said the following on 03/08/2006 22:57:

Quoted message said:

Manager of offending shop, who
had not been at all helpful when I rang was made to come out to us, hand
over his company car,

Which I'm sure he did with good grace :-)

--
Paul Boyd
http://www.paul-boyd.co.uk/