still no replacement

Sorry to hear your news. As the retailer the LBS in question is legally
responsible. Write to them under the heading

Supply of Goods and Services Act 1982 (as amended).

Refer to your numerous phone calls and emails and their failure to respond.
Then give them seven days within which to resolve the matter. It is
essential that this be in letter form (obviously keep a copy). It usually
works.

Hope this is of some help to you,

John

"wafflycat" <w*a*ff£y£cat*@£btco*nn£ect.com> wrote in message
news:[email hidden]...

Quoted message said:

I am not a happy bunny.

I have still not got the replacement frame and forks from Bianchi after
Luigi failed in the headtube.

Phonecalls and email to the shop concerned are getting a bit like "Still
waiting. No, don't know when it'll be here."

I am not a happy bunny.

BAH!

So I have just emailed Bianchi direct.

Cheers, helen s

--

~~
you may need to remove dependence
on fame & fortune from organisation
to get correct email address
~Noodliness is Good~

"charlie" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Sorry to hear your news. As the retailer the LBS in question is legally
responsible. Write to them under the heading

Ta :-)

I've actaully just had a response from Bianchi, as I emailed Bianchi direct.
Apparently one will be with me by the end of next week. We shall see. If it
is: great. If not, I shall be taking matters further.

Cheers, helen s

On Thu, 8 Jun 2006 13:30:30 +0100, "wafflycat"
<w*a*ff£y£cat*@£btco*nn£ect.com> said in
<[email hidden]>:

Quoted message said:

I have still not got the replacement frame and forks from Bianchi after
Luigi failed in the headtube.

These Italians, eh? All flash and no staying power. You should have
gone to that nice Mr Roberts...

Guy
--
May contain traces of irony. Contents liable to settle after posting.
http://www.chapmancentral.co.uk

85% of helmet statistics are made up, 69% of them at CHS, Puget Sound

wafflycat said:

I am not a happy bunny.

I have still not got the replacement frame and forks from Bianchi after
Luigi failed in the headtube.

IIRC, by my bikes standards that machine is not that old is it ? Is it
handmade ? Pretty shoddy nontheless. Thanks for the heads up.

wafflycat said:

I am not a happy bunny.

I have still not got the replacement frame and forks from Bianchi after
Luigi failed in the headtube.

Phonecalls and email to the shop concerned are getting a bit like "Still
waiting. No, don't know when it'll be here."

Best of luck I never did get a replacement when my bianchi cracked.
LBS, which was in Norfolk, promised but never delivered and Bianchi
never replied to e-mails or letters. I suspect it was a grey import
and after 3 years the Sale of goods act didn't help. Wonder if it is
the same shop?
M

"mbike" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

wafflycat said:

I am not a happy bunny.

I have still not got the replacement frame and forks from Bianchi after
Luigi failed in the headtube.

Phonecalls and email to the shop concerned are getting a bit like "Still
waiting. No, don't know when it'll be here."

Best of luck I never did get a replacement when my bianchi cracked.
LBS, which was in Norfolk, promised but never delivered and Bianchi
never replied to e-mails or letters. I suspect it was a grey import
and after 3 years the Sale of goods act didn't help. Wonder if it is
the same shop?
M

Mine was purchased at Pedal Revolution.

Cheers, helen s

wafflycat said:

"mbike" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

wafflycat wrote:

Quoted message said:

Mine was purchased at Pedal Revolution.

Cheers, helen s

Different shop- mine involved grounded over weight non terrestrial bi
pedal animals! So hopefully you will get a better result. Tthe
Bianchi was a great bike butafter this I moved on to Giants (the bike
sort that is). It would be interesting to know if you get a response
from the Bianchi importers though. I probably deserved this though as
I wear bibshorts!