We have mystery shoppers, and they are required to count the people in line, and we get points taken off if we do not enough express lanes open. We also get dinged by the average number of people in line, with different limits per type of line. This is considered a customer service issue, because excellent customer service means higher sales.
Where do you work, if you don't mind me asking? :-)
It's abviously NOT Wal-mart....... -- Peace, Om.
"My mother never saw the irony in calling me a son-of-a-[censored]." -Jack Nicholson
We have mystery shoppers, and they are required to count the people in line, and we get points taken off if we do not enough express lanes open. We also get dinged by the average number of people in line, with different limits per type of line. This is considered a customer service issue, because excellent customer service means higher sales.
Where do you work, if you don't mind me asking? :-)
Safeway.
Quoted message said:
It's abviously NOT Wal-mart....... --
Defintely. They have the longest lines, and the clerk barely says hi.
