bad experience

sux dude

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So, I read the very vague and inappropriately titled thread, "bad
experience," expecting to read about some's injury or some cool
unicycle that finally gave up the ghost or some run in with some local
toughs who wanted to show a unicyclist what a sisy he was. Then I found
out that the thread title, had it been appropriate, would have read,
"bad experience with UDC," and I would have realized I could have
skipped it entirely.

UDC is one of the reasons that unicycling is where it is today. Another
is this forum. Another is the radical videos of Kris Holm, Dan Heaton,
Ryan Atkins and many, many other extreme and highly skilled riders. UDC
has a huge customer base and they make mistakes. They have never made a
mistake with an order of mine. How many others who post here have had
the same experience but never started a thread entitled, "'Absolutely
no problem with UDC for 5 years straight here...expect pretty much the
same in the future?" I might have to do that.

Oh, I'm wrong. They never ship me free stuff or sponsor me. What's
they're problem? I'm and extreme, fringe rider.

--
harper

-Greg Harper

B L U E S H I F T

*jc is the only main man. there can be no other.*

This is still my nth post....*AWESOME!!!*
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UDC tends to screw up...a lot....

--
James_Potter

i still believe that all you need is love...john lennon

mikael atkinson
mdotedotatkinsonatgmaildotcom
President of the '_MRIS_' (http://tinyurl.com/dk2de)
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James_Potter said:

UDC tends to screw up...a lot....

So do I. I can't tell the difference between they're and their. I also
used to instead of too in another thread. Miss Ayerley should switch me
but I think she still has Raphael in the dungeon. I certainly hope that
saucy schoolmarm scolds me soon.

--
harper

-Greg Harper

B L U E S H I F T

*jc is the only main man. there can be no other.*

This is still my nth post....*AWESOME!!!*
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harper said:

So, I read the very vague and inappropriately titled thread, "bad
experience," expecting to read about someone's injury or some cool
unicycle that finally gave up the ghost or some run in with some local
toughs who wanted to show a unicyclist what a sisy he was. Then I found
out that the thread title, had it been appropriate, would have read,
"bad experience with UDC," and I would have realized I could have
skipped it entirely.

UDC is one of the reasons that unicycling is where it is today. Another
is this forum. Another is the radical videos of Kris Holm, Dan Heaton,
Ryan Atkins and many, many other extreme and highly skilled riders. UDC
has a huge customer base and they make mistakes. They have never made a
mistake with an order of mine. How many others who post here have had
the same experience but never started a thread entitled, "'Absolutely
no problem with UDC for 5 years straight here...expect pretty much the
same in the future?" I might have to do that.

Oh, I'm wrong. They never ship me free stuff or sponsor me. What's
they're problem? I'm an extreme, fringe rider and I deserve it. Nothing
bad should ever happen to me.

I would have to side with Harper, I have placed over a Dozen orders
with UDC in the last 12 months via online and or speaking with Amy@UDC
and have been 100% satisfied! I wish all the Businesses I have to deal
with were as helpful as UDC.
I guess you can please some of the people some of the time but you
can't please all the people all the time... Maybe this was your time

--
Daytripper63
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harper said:

So, I read the very vague and inappropriately titled thread, "bad
experience," expecting to read about someone's injury or some cool
unicycle that finally gave up the ghost or some run in with some local
toughs who wanted to show a unicyclist what a sisy he was. Then I found
out that the thread title, had it been appropriate, would have read,
"bad experience with UDC," and I would have realized I could have
skipped it entirely.

UDC is one of the reasons that unicycling is where it is today. Another
is this forum. Another is the radical videos of Kris Holm, Dan Heaton,
Ryan Atkins and many, many other extreme and highly skilled riders. UDC
has a huge customer base and they make mistakes. They have never made a
mistake with an order of mine. How many others who post here have had
the same experience but never started a thread entitled, "'Absolutely
no problem with UDC for 5 years straight here...expect pretty much the
same in the future?" I might have to do that.

Oh, I'm wrong. They never ship me free stuff or sponsor me. What's
they're problem? I'm an extreme, fringe rider and I deserve it. Nothing
bad should ever happen to me.

I'm sorry you didn't like my thread title. However I am frustrated and
have every right to be. And I would have to say that the title was
appropriate because to me this was a bad experience. I can't say that
I completely understand the last part of your post. I am very sorry to
have so deeply offended you but the last paragraph of your post seems
to be so smug and sarcastic that I have trouble understanding what you
are trying to convey to me. I only complained of an order taking over
a month which is something that most would complain about. You are
very lucky to always experience great customer service with everything
you purchase but I can't say that I have the same great luck. And next
time you make a post, can you say something productive rather than
outlining me as a moron?

PS. You can place your cursor over the title and preview the thread.
Just thought you should know.

--
unign
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harper said:

So do I. I can't tell the difference between they're and their. I also
used to instead of too in another thread. Miss Ayerley should switch me
but I think she still has Raphael in the dungeon. I certainly hope that
saucy schoolmarm scolds me soon.

Deliciously painful though her dungeon is, she still provides Internet
access to its denizens. I currently share it with a Ghanaian grammarian
who used the wrong diacritic to denote the clicking sound of the
language spoken by the Khoikhoi.

I noted your errors, Greg, but you beat me to the punch. Self
flagellation is its own reward, I think you'll agree.

Once John Drummond kept me on hold for 96 seconds. I counted.

--
JJuggle

Raphael Lasar - Matawan, NJ

I told her she was alright, but I couldn't come in.
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unign said:

I am very sorry to have so deeply offended you but the last paragraph of
your post seems to be so smug and sarcastic that I have trouble
understanding what you are trying to convey to me.

I think in that part he was lumping you in with other forum users who
have complained about things inappropriately, such as not being
sponsored. I'm sure we are all sorry about the problems you're having
getting your order correct and into your hands. UDC has a very good
overall track record for customer service, possibly the best in the
online unicycle-selling business. But custom orders are always more
likely to suffer from problems. I hope you make a phone call to the
source of the problem before ranting here. Sounds like you did, and
you're just frustrated. I guess I would be too. Do you know how long it
used to take to get a Miyata seat? Sometimes as much as nine months!
UDC has mostly cured that type of problem.

Quoted message said:

PS. You can place your cursor over the title and preview the thread.

Woah! Actually I can't, but apparently if you have the right
combination of brower and OS you can. Which ones does that work with?
Sounds like a nice feature!

--
johnfoss

John Foss
"jfoss" at "unicycling.com" -- www.unicycling.com
-----------------------------------------------

"Idiot America—where fact is merely that which enough people believe,
and truth is measured only by how fervently they believe it." --
Charles Pierce, in Esquire Magazine
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johnfoss said:

Woah! Actually I can't, but apparently if you have the right combination
of brower and OS you can. Which ones does that work with? Sounds like a
nice feature!

With Windows XP and Firefox, I can do that as well. It's pretty
helpful.

But anyway, as far as UDC is concerned, the one product I've ordered
from them so far in my unicycling career was delivered flawlessly. In
fact, we even sent a bit too much money, so they called us to tell us
that they were just going to toss in Defect at a bit of a reduced price
for us. I'm rather fond of their customer service, but, like all
companies, they make mistakes sometimes, too. No one's perfect.

--
dudewithasock

'My Unicycling Journal'
(http://www.unicyclist.com/forums/showthread.php?t=44950)
officially ended - currently in the process of preparing it for my free
webspace.
😎
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UDC Sweden is the best, most reliable, best priced comapny I ever bought
something from.

I can call Peter the same day and I promise you he'll meet up with me
anywhere in Stockholm to give me my pedal or whatever it is. And for
those who must ship stuff to get it, he's always on time and always
gives them what they wants.

Plus it's not unusual that he gives a little discount when yu buy stuff
from him.
He also sponsors the Swedish forum www.enhjulingsfolket.se, our Swedish
Unicycle Convention and jsut about every unicycle happening in Sweden.

Unicycle.se and Peter is the best, I don't know what i would have done
without 'em.

--
fexnix

'*My fresh gallery*'
(http://gallery.unicyclist.com/Fexnix-album)
*I Got Infinite Skillz*
Street moves are for riders who can't clean a trials line. Who needs
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I'm sorry for your bad experience.
However, I love UDC.uk, they send me the biggest, bestest pressies
through the post. And they know who I am. How cool is that!

Cathy

--
cathwood

Disclaimer: Everything I post (unless otherwise stated) is my own
opinion, based on stuff that I've learned over the years.

http://www.chuckingandtwirling.co.uk
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unign said:

And next time you make a post, can you say something productive rather
than outlining me as a moron?

I don't know. It depends on the thread title.

--
harper

-Greg Harper

B L U E S H I F T

*jc is the only main man. there can be no other.*

This is still my nth post....*AWESOME!!!*
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unign said:

PS. You can place your cursor over the title and preview the thread.
Just thought you should know.

And you can have a look at the bottom right-hand corner of the front
page of RSU and see who the Moderators of this forum are.
I'm guessing he knows about the features of the site.

Greg's comments about your choice of thread-title is part of an ongoing
campaign to make these fora as user-friendly as possible by encouraging
the use of very descriptive thread-titles. This is hardly a
unicyclist.com specific move and is something that is slowly but surely
taking hold in fora all across the internet.

Your complaint is rather vague as well.
You say that their explanation for not filling your order was that
'they couldn't find the correct size nipples for your spokes'.
Was this because they couldn't find them in their store-room or because
they couldn't source them from their suppliers?
Are the nipples missing or are they out of stock?

I understand your frustration.
Unicycles are our toys of choice and the human play-drive is powerfull.
Anything that comes between us and our toys is likely to end up like
anything that comes between us and our remotes. That said, I don't
think complaining like this on a public forum is neccesarily the best
way of dealing with your frustration.

Next time, take a deep breath before you post?

--
GILD

'three short gs and a long e-flat™'
(http://w3.rz-berlin.mpg.de/cmp/beethoven_sym5_1.wav) - 'world jump
day' (http://www.worldjumpday.org/)
'if i'm murdered, don't execute my killer.'
(http://www.inthesetimes.com/site/main/article/1539/)
'harper' (http://tinyurl.com/c9epx)
'NAMASTE!' (http://tinyurl.com/4qcxw)
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--

GILD said:

Next time, take a deep breath before you post?

based on his last sentance

Quoted message said:

I have ordered things from them before but this customer service was
atrocious and I was very suprised.

he most likly did.

i understand whats going on here. as a person who has ordered many
things from uni.com i have had a fair share of disapointment upon
opening "the box"...that said i know it was never on purpose and i was
never left in the dark or blown off.

Somtimes it was due to young hands packing the boxes, other times it
was some sort of disconnect between the order taker and what was read
off the order sheet...either way the problem was always fixed...thank
you 1-800 line.

Unicycle.com is a wonderful thing run by great honest people but it has
become alot bigger than it once was and when somthing goes wrong to a
member to this site its not my feeling that they sould get blasted for
posting their story.

i feel unign's post was honest, informative and without slander...
<---------hey, that would make a nice thread title eh?-

--
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dream one dream many....
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Jag, I've been wondering what's happened to you.

I'm not blasting the guy for complaining, I'm suggesting that if you
have an established complaint, based on a detailed exchange of emails
(to post) or phone calls and you feel you must post it, do so. But if
you're just having a junior hissy fit, take a deep breath and keep it
to yourself.
And if you decide to post, stick to forum 'etiquette' and post a proper
thread title.

That's not too much to ask, is it?

--
GILD

'three short gs and a long e-flat™'
(http://w3.rz-berlin.mpg.de/cmp/beethoven_sym5_1.wav) - 'world jump
day' (http://www.worldjumpday.org/)
'if i'm murdered, don't execute my killer.'
(http://www.inthesetimes.com/site/main/article/1539/)
'harper' (http://tinyurl.com/c9epx)
'NAMASTE!' (http://tinyurl.com/4qcxw)
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unign said:

I have had a very bad experience with udc. About 6 weeks ago I ordered
36 spokes for a monty rim. About three weeks later they called and
told me that they couldn't find the right size nipples for the rim.
Yesterday I called them because they still had not arrived, and they
told me that they hadn't even cut the spokes yet. I have ordered
things from them before but this customer service was atrocious and I
was very suprised.

Unign,
I can not comment on the exact situation with your order as this with
our US partners. I think it is worth mentioning that what you have
ordered is always a problem. Let me explain.
Unicycles generally have large flanges on their hubs and use 14 g
spokes (with the exception of the Coker). The Monty rim has a smaller
ERD than most of it's size. It is also is built for 12 g spokes.
My guess is that UDC US are having to cut some g spokes down fit your
wheel as they are smaller than any standard produced anywhere. This is
a specialist process and is not done in house but at their wheel
builders. It is not a one or 2 minute job to get 36 done... but maybe
a 1 or 2 minute job for each spoke! It is also an expensive way to
make spokes.
Getting 12g nipples that fit a 14g spoke is a special order for us and
I guess it is for UDC US, that adds additional complication.
I am certain a shop who did not appreciate what you were needing as
well as the specialist unicycle suppliers (I am not just talking of UDC
here) would supply spokes that "will do". They would be 14g, over long
with short 14g nipples. They would work.. but you would be rebuilding
your wheel after the nipples rip through the rim and/or replace your
inner tube when it gets punctured by the spokes.

Roger
PS we love our customers too Cath! :-)

--
rogeratunicycledotcom

++++++++++++++++++
Unicycle.com in the UK
The UK's Unicycle Source
www.unicycle.uk.com
+++++++++++++++++++
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harper said:

I don't know. It depends on the thread title.

I love Harper!

--
nick

later,
nick http://www.extreme.unicyclist.com
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rogeratunicycledotcom said:

Unign,
I can not comment on the exact situation with your order as this with
our US partners. I think it is worth mentioning that what you have
ordered is always a problem. Let me explain.
Unicycles generally have large flanges on their hubs and use 14 g
spokes (with the exception of the Coker). The Monty rim has a smaller
ERD than most of it's size. It is also is built for 12 g spokes.
My guess is that UDC US are having to cut some g spokes down fit your
wheel as they are smaller than any standard produced anywhere. This is
a specialist process and is not done in house but at their wheel
builders. It is not a one or 2 minute job to get 36 done... but maybe
a 1 or 2 minute job for each spoke! It is also an expensive way to
make spokes.
Getting 12g nipples that fit a 14g spoke is a special order for us and
I guess it is for UDC US, that adds additional complication.
I am certain a shop who did not appreciate what you were needing as
well as the specialist unicycle suppliers (I am not just talking of UDC
here) would supply spokes that "will do". They would be 14g, over long
with short 14g nipples. They would work.. but you would be rebuilding
your wheel after the nipples rip through the rim and/or replace your
inner tube when it gets punctured by the spokes.

Roger
PS we love our customers too Cath! :-)

Also, yeah. I've had to rebuild a monty wheel myself, (4 cross baby!)
and it involrved cutting down each spoke individually (with a special
tool). A very time consuming process.

--
nick

later,
nick http://www.extreme.unicyclist.com
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unign said:

the last paragraph of your post seems to be so smug and sarcastic that I
have trouble understanding what you are trying to convey to me.

You get used to it.

Imagine if Harper ran unicycle.com!

Waiter, there's a hair on my frame

--
Brian MacKenzie

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