Nashbar Confirmation Email?

Mike Beauchamp said:

Hey all.. I'm in Canada and just placed my first order to Nashbar about 3-4 days ago. I thought I
would have received a confirmation email right after I placed the order, but I guess that isn't
the case.

Anyone had any experience ordering from them outside of the US? I don't want to call them and bug
them if it's perfectly normal to wait a few days for the confirmation email..

Mike mikebeauchamp.commikebeauchamp.comOpen ↗

I've ordered lots of stuff from them. They have an automated order confirmation system that notifies
you that the order has been placed. Are you sure you gave them the correct email address? Maybe you
should call them.

Kenny Lee

You might have mis-read the web form. I believe the default is to send a confirmation. Clicking the
little box tells the system to NOT send you a confirmation.

"Mike Beauchamp" <[email hidden]> wrote in :"]news:[email hidden]:

Quoted message said:

Hey all.. I'm in Canada and just placed my first order to Nashbar about 3-4 days ago. I thought I
would have received a confirmation email right after I placed the order, but I guess that isn't
the case.

"Mike Beauchamp" <[email hidden]> wrote in message
news:<[email hidden]>...

Quoted message said:

Hey all.. I'm in Canada and just placed my first order to Nashbar about 3-4 days ago. I thought I
would have received a confirmation email right after I placed the order, but I guess that isn't
the case.

Hi, I have found that with Nashbar, if you order "2nd Day" shipping, then your order will go right
out and you will receive confirmation. If you order using "Ground" shipping, they sometimes take a
few days to ship and depending upon the service used, may not send confirmation. My last order came
through the US Mail and I received no confirmation notice. I recommend paying the extra $3 or so
dollars to go with 2nd day shipping. I was forced to use ground shipping, because I ordered a CO2
inflator, which can only be shipped ground, because of the CO2 cartridges.

Quoted message said:

Anyone had any experience ordering from them outside of the US? I don't want to call them and bug
them if it's perfectly normal to wait a few days for the confirmation email..

I am in the US, so I can't speak to the issue of Canadian shipping, but I have ordered quite often
from Nashbar. Call them, it's toll free and no big deal for them. A heads up, I have found the
PerformanceBike.com doesn't send out shipping confirmation, or tracking numbers. I always email
them, requesting the numbers, which they then will send. Life is Good! Jeff

Quoted message said:

Mike mikebeauchamp.commikebeauchamp.comOpen ↗

Yeah.. I can see the email address on my account info, and it's definately the right one.. hhmm.. I
guess I'll call.

Mike mikebeauchamp.commikebeauchamp.comOpen ↗

"Kenny Lee" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

Mike Beauchamp said:

Hey all.. I'm in Canada and just placed my first order to Nashbar about

3-4

Quoted message said:

Quoted message said:

days ago. I thought I would have received a confirmation email right

after I

Quoted message said:

Quoted message said:

placed the order, but I guess that isn't the case.

Anyone had any experience ordering from them outside of the US? I don't

want

Quoted message said:

Quoted message said:

to call them and bug them if it's perfectly normal to wait a few days

for

Quoted message said:

Quoted message said:

the confirmation email..

Mike mikebeauchamp.commikebeauchamp.comOpen ↗

I've ordered lots of stuff from them. They have an automated order confirmation system that
notifies you that the order has been placed. Are you sure you gave them the correct email address?
Maybe you should call them.

Kenny Lee

Mike Beauchamp <[email hidden]> wrote:
: Hey all.. I'm in Canada and just placed my first order to Nashbar about 3-4 days ago. I thought I
: would have received a confirmation email right after I placed the order, but I guess that isn't
: the case.

: Anyone had any experience ordering from them outside of the US? I don't want to call them and bug
: them if it's perfectly normal to wait a few days for the confirmation email..

: Mike mikebeauchamp.commikebeauchamp.comOpen ↗

They send out confirmation after they ship the package. They probably haven't shipped it yet. Last
order I had with them they took their sweet time shipping the item.

--------------------------------
Bob Masse' [email hidden]
--------------------------------

Quoted message said:

Anyone had any experience ordering from them outside of the US?

I've ordered a few things from them on separate occasions, took about 10 days to get here
(Montreal). I don't remember if I received confirmations emails though.

Mike Beauchamp said:

Hey all.. I'm in Canada and just placed my first order to Nashbar about 3-4 days ago. I thought I
would have received a confirmation email right after I placed the order, but I guess that isn't
the case.

When I ordered from them in July, I received both an order confirmation email (shortly after placing
the order) and a shipping notice email (a day or two later).

When I ordered from them in August. I did not receive either email notification from them. I called
to confirm my order had been placed. It had and it shipped out that day.

I ordered from them again yesterday. I took note of the checkbox at the end of the order form to NOT
receive a confirmation email and left it unchecked (since I *did* want to receive a confirmation
email), but have not received anything.

My guess is their order notification system is broken, but they are still receiving, fulfiliing and
shipping orders as usual.

- joseph

In article said:

Mike Beauchamp said:

Hey all.. I'm in Canada and just placed my first order to Nashbar about 3-4 days ago. I thought
I would have received a confirmation email right after I placed the order, but I guess that
isn't the case.

When I ordered from them in July, I received both an order confirmation email (shortly after
placing the order) and a shipping notice email (a day or two later).

When I ordered from them in August. I did not receive either email notification from them. I
called to confirm my order had been placed. It had and it shipped out that day.

I ordered from them again yesterday. I took note of the checkbox at the end of the order form to
NOT receive a confirmation email and left it unchecked (since I *did* want to receive a
confirmation email), but have not received anything.

My guess is their order notification system is broken, but they are still receiving, fulfiliing
and shipping orders as usual.

- joseph

I've ordered from Nashbar about 5 times in the last year. In each case I got a confirming email when
the order was placed and after it had shipped.

Matt Temple

Matt Temple said:

Quoted message said:

My guess is their order notification system is broken, but they are still receiving, fulfiliing
and shipping orders as usual.

I missed this thread until now. Ok.

<long story short> I think their software is a bit buggy; my experience was that when an item I
ordered was out of stock, it re-calculated my order with standard shipping even though I had
originally asked for two-day. </long story short>

I ordered a bunch of stuff with two-day shipping on a Tuesday night. An hour later, I got an email
confirming my order exactly as I ordered it.

Wednesday afternoon, I emailed customer service asking for a tracking number.

Thursday, I got a reply that my order was shipped USPS 7-10 day on that day (Thursday). Later that
day, I got a new automatic confirmation email that said one of the items I had ordered was not in
stock and my shipping was USPS 7-10 day.

Finally, I called and spoke to someone
live. I explained what happened, though she at first insisted that I had asked for standard
shipping, I read her the shipping price from my original order confirmation. They ended up
giving me overnight Saturday delivery on a couple items, one of which was a replacement for
the item that was removed from the original order.

They were polite about the whole thing and I did end up with pedals for my Saturday ride.
--
Rick Onanian