Gilby said:That sounds like something that -could- happen with any company.
After all, it's up to *-one-* person to decide what they want to do.
True, but the company creates the situation. Why did the driver not
have time? Why was he uncomfortable telling the truth? These point to
problems with the way the business is run, and bad management will
affect other drivers.
About a year ago, I was sitting at home, eagerly awaiting a package. I
checked the online tracking info and found that it had been delivered
already to my front door. I looked everywhere, but couldn't find it.
An hour later, the driver showed up with the package. I asked him
about his time machine and he told me that as of a recent policy
change, they were supposed to take a very short lunch break. So he
frequently lied about delivery times to make it look like he was
working, took a longer break, and then tried to do the deliveries that
much faster to make up the time. One person, one decision, but maybe
he wasn't the only one doing that.
Oh, and the last time I ordered something from UDC, it took two extra
days because UPS kept putting it on the wrong truck. (Can we start
calling them UPD?)
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sethg
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