Have to say that the Polar support by these guys is superb. I bought my 720i in December 2003. Around 3 months later it leaked water and Pursuit replaced it without any questions. The current watch has been running flawlessly since then, used 5 days a week and sometimes on long rides on the weekend. I use the IR transfer system heavily (twice a day).
Lately I started having problems where it would take me a lot of messing around to download data to my computer at home and iPaq at work. It smelled of a low battery problem, even though the low battery indicator hadn't come on. Sent it to Pursuit on Monday, agreed to pay the $11 for same day turnaround. Got it back today with a new battery and working perfectly. And, they waived the $11 fee, so it was $26.50 all up. That also includes pressure testing!
Absolutely, these guys are superb in service.In my case,I was looking to get hold of that special shape cadence magnet for my power meter,as the second hand unit that I bought didn't have one, and thinking of buying one from them.Unexpectedly they sent me two different versions, so that I can experiment which one works best for my bike and all these for free.
