At Thu, 07 Jul 2005 21:42:42 +0100, message <42cd943f.0@entanet> was
posted by Zog The Undeniable <[email hidden]>, including some,
all or none of the following:
Quoted message said:I don't buy from SJSC unless they're the last place on earth stocking
the item. I don't like the way they do business at all.
That is your choice. I have bought many things form them, including
whole bikes, and would say this:
* their customer service has been (for me) excellent every time, with
no quibbles whatsoever - low-margin web shops often cannot afford to
do this
* their knowledge of touring is encyclopaedic
* they have stuff which other shops simply don't have, like
replacement GB Randonneur bars.
Nobody is forcing you to buy from them, they do notify their high
shipping charges in advance, but the fact that you don't like them
doesn't make them a bad place - and to be fair I think you were
probably not saying they are a bad place.
Robin Thorn is a difficult character, IMO, but he knows his stuff, and
the self-evident success of the shop indicates that they must be doing
*something* right.
Sorry to be argumentative, but a lot of people bash St John Street and
I think it's somewhat unfair. They are a bricks-and-mortar shop with
a bike building business, and comparing them with the likes of Wiggle
is not really fair.
Guy
--
http://www.chapmancentral.co.uk
"To every complex problem there is a solution which is
simple, neat and wrong" - HL Mencken