"MSA" <[email hidden]> wrote in message
news:[email hidden]...
Quoted message said:In my accident last December I managed to rip a hole in my Endura
Thermastat longs. I repaired it with a needle and thread but over a
short period of time it kept coming undone. Last Monday I emailed
Endura asking if it was possible to have an off-cut of the material to
do a repair with, this morning a 12"x24" piece arrived in the post.
All I need to do now is work out how to do a decent repair!
Well done Endura Customer Services.
--
Quoted message said:Mark
It's interesting how some companies are very helpful and others not so (or
will charge the earth).
I have a pair of Hebden Cord training trousers which I use for commuting and
touring. I accept they are a bit pricey but mine look quite good after 6½
years.
And what service!
I ordered mine with too long a leg length as I foolishly gave them my normal
trouser length (down onto the shoe). They removed the zips redid the legs
and posted them back to me free of charge.
This year the outer part of the double seat wore through and I returned them
for repair. Hebden Cord fitted a new seat and returned them to me, again
free of charge.
I will definitely be getting my next pair of cycling longs from Hebden and
possibly my next shorts as well.
Hebden Cord Touring Trousers.
17-23 Oldgate
Hebden Bridge
West Yorks
HX7 6EW
Carradice have supplied me with canvas for patching a saddlebag and supplied
new pannier hooks when mine wouldn't fit my pannier frame. (Both free of
charge).
However, Freestyle wanted £46.00 + postage (and didn’t say how much that
would be) to shorten the sleeves on a jacket (new price was £150); and they
curtly told me to make sure I washed it first. I saved that e-mail to remind
me not to buy anymore of their products.
Paul
(Remove junk to reply)