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Great Customer Service

Started by Gags · · Last activity · 6 posts · 646 views

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Original section
Australia and New Zealand
Published
23 February 2005
Last activity
25 February 2005
Original author
Gags
Posts
6
Discussion status
Public discussion
Total views
646
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  1. Week and a half ago in a moment of insanity I agreed to go with my niece
    Lindsay to the Maxxis XC race at Castlemaine that was a part of the Vic XC
    series. I took the bell, rear guard, lights, and slicks off of the mountain
    bike, whacked on a set of knobbies and off we went.

    Lindsay convinced me to do a practice lap of the 6.4km course and within
    about 1 km or so I was having second thoughts......the course was pretty
    technical, had some real steep hills, and I was going to struggle.
    Unfortunately I had already paid for the race and day licence so it was too
    late to turn back. I entered in "Mens Sport A" that involved 3 laps.....I
    later found out that Sport B only did 2 laps and I was spewing that I didn't
    enter that one.

    Anyways.....started out pretty slow (33 min first lap), got a bit quicker
    (30 min second lap) and was going OK on my last lap and starting to reel a
    few people in when I heard a funny noise coming from the rear wheel. Had a
    look and it had cracked at the seam......I had managed to break my
    "indestructible" Sun Rhyno Lite.

    I have had the rims for 15 months or so and they have been used exclusively
    for commuting - this was the first time I had ever raced them or even taken
    them on anything wilder than the Yarra Trail. I thought that I would email
    Sun Ringle to see what the deal is and I sent a couple of photos of the
    break. The guy who got back to me said he had never seen anything like it
    and agreed to replace it under warranty........woot!!!

    I am actually going to see if he will let me put the replacement rim $$
    value towards a set of Rhyno Lite XLs that are apparantly even more bomb
    proof than the Rhyno Lites. I am also using this as an excuse to upgrade to
    disc brakes and given the current state of the Aussie dollar, I can get in a
    set of 2005 Shimano LX disc brakes, levers, hubs, and hydraulic cable for
    about $350 including postage.

    To top things off.....I discovered last night that there is a crack in my
    road bike rim as well.......could be just the excuse I am looking for to get
    a new road bike.

    Ride On,

    Gags

  2. Gags said:

    [snip good karma story]

    To top things off.....I discovered last night that there is a crack in my
    road bike rim as well.......could be just the excuse I am looking for to get
    a new road bike.

    Ride On,

    Gags

    Ha ha ha! Even I couldn't get that one past the missus - my frame had to completely break at the right chainstay before I could beg for a new one! I can just imagine trying to get a new bike out of a cracked rim! You probably know this, but get a rim with the same effective rim diameter (ERD) and same number of spokes and you can reuse the rest of the wheel...

    The bittersweet outcome from today was that the distributor was out of stock and has placed the frame on backorder with the manufacturer... goodness knows how long it will take - the distributor reckons maybe four weeks 'til it reaches my door... cross fingers...

    Ritch

  3. Gags said:

    Anyways.....started out pretty slow (33 min first lap), got a bit quicker
    (30 min second lap) and was going OK on my last lap and starting to reel a
    few people in when I heard a funny noise coming from the rear wheel. Had a
    look and it had cracked at the seam......I had managed to break my
    "indestructible" Sun Rhyno Lite.

    Round-the-world tourer likes Rhyno Lites:
    http://www3.utsidan.se/corax-e/utr.htm

    I had one on the back of the Zebdi. It was splitting at the seam, but
    this was on a trials bike so it's kinda understandable with the
    punishment it got.

    Quoted message said:

    The guy who got back to me said he had never seen anything like it
    and agreed to replace it under warranty........woot!!!

    Good stuff.. probably should too with only 15 months of commuting on it.
    But then again, that's what every hucker is going to say 🙂

    Quoted message said:

    To top things off.....I discovered last night that there is a crack in my
    road bike rim as well.......could be just the excuse I am looking for to get
    a new road bike.

    Do it. While you are upgrading so much on the mtb, you may as well get a
    new one of those and turn this one into a fixie or something! hehe..

    hippy
    - torn over bike choice for riding around europe

  4. ritcho said:

    Ha ha ha! Even I couldn't get that one past the missus - my frame had to completely break at the right chainstay before I could beg for a new one! I can just imagine trying to get a new bike out of a cracked rim! You probably know this, but get a rim with the same effective rim diameter (ERD) and same number of spokes and you can reuse the rest of the wheel...

    The bittersweet outcome from today was that the distributor was out of stock and has placed the frame on backorder with the manufacturer... goodness knows how long it will take - the distributor reckons maybe four weeks 'til it reaches my door... cross fingers...

    Ritch


    Ritch,

    what frame did you decide on? (ie what frame are you allowed to buy?🙂 )

    SteveA

  5. SteveA said:

    Ritch,

    what frame did you decide on? (ie what frame are you allowed to buy?🙂 )

    SteveA

    Kestrel Talon, carbon bars, stem and fork. Just for something different, I'll also get a reversable Al aero seatpost.

    The downside is that I have to wait for the manufacturer to build it and send it over here. I'm getting a lot of running training...

    Ritch

  6. ritcho said:

    Kestrel Talon, carbon bars, stem and fork. Just for something different, I'll also get a reversable Al aero seatpost.

    The downside is that I have to wait for the manufacturer to build it and send it over here. I'm getting a lot of running training...

    Ritch

    Verrrry nice

    SteveA

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