Kryptonite Response

Quoted message said:

Once we have received your tubular cylinder lock and key(s), and stock is
available, your replacement lock will be shipped. We are expecting to
begin shipping out non-tubular cylinder locks beginning Mid October.

This is particularly annoying- having to send the lock back and wait for
who knows how long for a replacement. If there's anything worse than having
a possibly unreliable lock, it's not having any lock at all.

I can't imagine that this is the most efficient and cost effective way to be
dealing with this.

Paul

Respond via group- that's what it's there for, isn't it?

Roger Zoul said:

I just got the the following:

Dear Kryptonite Customer:

Thank you for registering for the Kryptonite Lock Exchange Program.

You will soon receive an e-mail with instructions about how and where to
return your current lock and
--> at least one working key for the lock. <--

Ahh, so you return the lock with a Bic pen?

*snicker*

-km

the black rose said:

Roger Zoul said:

I just got the the following:

Dear Kryptonite Customer:

Thank you for registering for the Kryptonite Lock Exchange Program.

You will soon receive an e-mail with instructions about how and where to
return your current lock and

Quoted message said:

--> at least one working key for the lock. <--

Ahh, so you return the lock with a Bic pen?

*snicker*

Interestingly enough, I was just going through the process
of attempting to have a second key made for my Kryptonite
"Evolution" lock from 1994. Lost the backup key somewhere
riding across Iowa this past summer.

No one seemed to be able to make that sort of key. Apparently
the little "flats" in the circle of the key are difficult to
duplicate on the key machine.

Little did I know a duplicate was easily at hand all along!
Problem is, everyone in the world also had the duplicate
key to *my* lock!

Hopefully my replacement lock will have a couple keys with
it, whenever I eventually receive the replacement.

Kudos to Kryptonite for their effort at making things right.
I know the cynics will trash them anyway as having no other
viable economic choice if they want to stay in business, and
that they knew, or should have known, about the problem since
1992. Call me overly optimistic in the overall goodness of
people (yes even corporate decision-makers driven by the
bottom line). They've done good if this all works in a fairly
timely fashion.

SMH

Sat, 02 Oct 2004 20:27:08 -0400, <[email hidden]>,

Stephen Harding said:

Kudos to Kryptonite for their effort at making things right.
I know the cynics will trash them anyway as having no other
viable economic choice if they want to stay in business, and
that they knew, or should have known, about the problem since
1992. Call me overly optimistic in the overall goodness of
people (yes even corporate decision-makers driven by the
bottom line). They've done good if this all works in a fairly
timely fashion.

I'm afraid lawyers for the insurers who've paid out on stolen bikes or
anyone who makes these locks under license will do their best to get
the last bit of marrow from Kryptonite's carcass.

If their public relations remain good open and honest they could
regain their previous sterling reputation with their customers. I hope
everybody eventually gets a free new lock.

I'd think their retailers would want the connection with their
customers for exchange/replacement service.

I've talked to the retail chain (MEC) regarding their own branded bic
locks. Customer service person said bring it in with a receipt for a
refund or without a receipt for an exchange when they get new stock.
Seems pretty straightforward. I found the receipt but I'm going to
wait and see what they're offering in their new models of lock.

I'm getting faster with the padlock/chain combo and now remember why I
don't much like U-Locks anyway.
--
zk

Zoot Katz said:

I'd think their retailers would want the connection with their
customers for exchange/replacement service.

I would have thought so too. I understand Kryptonite is working
on including retailers as part of the exchange program. I guess
the problem is how to handle those with receipts and without.

Retailers obviously would prefer not to be the "bad guys" in
front of the public saying "no" to and exchange because of inadequate
proof of U-lock purchase...or even inadequate supplies causing
delays which agitates the public which then transfers that agitation
to the bike shop which had nothing to do with the problem.

(I hear up in Canada some guy is actually including bike shops
in his suit against Kryptonite. The bike retailers were "in on
it", selling his class action group bad locks, and needs to pay.
Not certain of the details though as it's very recent.)

Quoted message said:

I've talked to the retail chain (MEC) regarding their own branded bic
locks. Customer service person said bring it in with a receipt for a
refund or without a receipt for an exchange when they get new stock.
Seems pretty straightforward. I found the receipt but I'm going to
wait and see what they're offering in their new models of lock.

Miraculously, I found my receipt from March of 1994 when I bought
the lock along with my nice new Trek 520 touring bike. I hope they
ask me for a receipt for once!

Quoted message said:

I'm getting faster with the padlock/chain combo and now remember why I
don't much like U-Locks anyway.

I also have a steel cable and padlock, but the coiled cable always
gets hung up in the wheel spokes, or kinked when used. The U-lock
just clips around the frame to a rack or post very easily.

I think a chain would drive me crazy with the noise, and storage
and possible shifting while underway. Certainly near bullet proof
though, and you can get some incredibly solid padlocks for waaayyy
under the price of a U-lock.

SMH

Quoted message said:

I think a chain would drive me crazy with the noise, and storage
and possible shifting while underway. Certainly near bullet proof
though, and you can get some incredibly solid padlocks for waaayyy
under the price of a U-lock.

It would be specious at this point to say that a U-Lock is superior.

But and however.

The basic adavantages of light weight, portability and high security
are still there.

Thar is why we use them in the first place.

The fix is on the way. In the meantime either shut the [censored] up or
buy a different lock, I really don't need a padlock and a chain to
complicate my life, if you know what I mean.

--

_______________________ALL AMIGA IN MY MIND_______________________
------------------"Buddy Holly, the Texas Elvis"------------------
__________306.350.357.38>>[email hidden]__________

"Stephen Harding" <[email hidden]> wrote in message

Quoted message said:

and you can get some incredibly solid padlocks for waaayyy
under the price of a U-lock.

Which padlocks do you have in mind?
Thanks.

"Roger Zoul" <[email hidden]> wrote in message
news:[email hidden]

Quoted message said:

I just got the the following:

Dear Kryptonite Customer:

Thank you for registering for the Kryptonite Lock Exchange Program.

You will soon receive an e-mail with instructions about how and where
to return your current lock and at least one working key for the
lock. A Postage Paid Label will be included in this e-mail.

Once we have received your tubular cylinder lock and key(s), and
stock is available, your replacement lock will be shipped. We are
expecting to begin shippin
goutnon-tubularcylinderlocksbeginningMidOctober.

We are working day and night to get the new non-tubular cylinder
Kryptonite locks manufactured and available to ship to you. If you
have any questions, please call Customer Service at (800) 729-5625.

Your security is our priority. Thank you for your patience.

Kryptonite Customer Service

I got a different response:

"Due to the high volume of e-mails in response to our Exchange Program, it
may take several days to respond back to you once we receive your
information. All forms will be handled on a first come first served basis.

Replacement locks are not yet available but we are working around the clock
to meet the current demand. Locks will start shipping in mid-October. We
appreciate your patience!"

In the meantime Kryptonite locks are still on sale at Australian LBSs.

--

A: Top-posters.
Q: What is the most annoying thing on Usenet?

I don't see any reason to require a receipt. If you have one of the
deficient locks in your hand, that should be sufficient to warrant a
replacement. The locks did not self-generate, you know. They were sold.

"Leo Lichtman" <[email hidden]> wrote in message
news:[email hidden]

Quoted message said:

I don't see any reason to require a receipt. If you have one of the
deficient locks in your hand, that should be sufficient to warrant a
replacement. The locks did not self-generate, you know. They were
sold.

The free replacement is for locks sold within the past two years. Older
locks incur a pro rata charge, or so I've been led to believe.

--

A: Top-posters.
Q: What is the most annoying thing on Usenet?

"DRS" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

"Leo Lichtman" <[email hidden]> wrote in message
news:[email hidden]

Quoted message said:

I don't see any reason to require a receipt. If you have one of the
deficient locks in your hand, that should be sufficient to warrant a
replacement. The locks did not self-generate, you know. They were
sold.

The free replacement is for locks sold within the past two years. Older
locks incur a pro rata charge, or so I've been led to believe.

--

That has changed. This is from their website: "KRYPTONITE OFFERS FREE
PRODUCT EXCHANGES TO ALL CURRENT OWNERS OF KRYPTONITE TUBULAR CYLINDER
LOCKS"
http://www.kryptonitelock.com/inetisscripts/abtinetis.exe/templateform@public?tn=urgent_update

Sun, 03 Oct 2004 07:22:57 -0400, <[email hidden]>, "Eric

S. Sande said:

The basic adavantages of light weight, portability and high security
are still there.

Thar is why we use them in the first place.

The fix is on the way. In the meantime either shut the [censored] up or
buy a different lock, I really don't need a padlock and a chain to
complicate my life, if you know what I mean.

I'll concede the chain/padlock combo still doesn't handle as quickly
as the U-Lock. It's about twice the weight and half as portable.

The chain's greatest advantage is its adaptability in non-standard
locking situations. I'm thinking specifically of posts on chain-link
fencing or horizontal handrails where it's sometimes impossible to
secure both wheels and frame with a regular length U-Lock.

Another odd situation is when the bike rack is set on level pads while
the pavement slopes away leaving a greater height at one end of the
rack. And of course U-Locks are useless on lamp posts. I've found
chains simpler to snake through your bike at a crowded rack.

They're more versatile in cluster locking situations when not everyone
has carried a lock.

I've been told that my heavy chain has a mucho macho image. One or the
chopper grrrlz said it was really sexy even and wanted to try it on.
Its heft gave her an intriguing glow.

My biggest gripe is the way it slides off my hips if I'm wearing lycra
and wearing it as a bandolier digs uncomfortably into my collar bone
though there is no comparably effective way to carry a U-Lock.

So, if I don't like the new MEC locks when they arrive, I'll get my
refund, walk across the street and get a BikeGuard from the Norco
dealer. They're supposedly the same as the highly rated OnGuard locks
except with a red protective plastic coating instead of yellow. The
red (or yellow) coating is what's kept me from getting one already.
--
zk

Bob Garrison said:

"Stephen Harding" <[email hidden]> wrote in message

Quoted message said:

and you can get some incredibly solid padlocks for waaayyy
under the price of a U-lock.

Which padlocks do you have in mind?
Thanks.

I don't know what they cost, but Abus locks seem to be pretty well
respected.

If you roam through this thread, you'll find discussions of various
locks. It's a bit down the road, after people get over the shock of
the BIC thing, but there's some good info buried in there-

http://www.bikeforums.net/showthread.php?t=67493

"Bob Garrison" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

That has changed. This is from their website: "KRYPTONITE OFFERS FREE
PRODUCT EXCHANGES TO ALL CURRENT OWNERS OF KRYPTONITE TUBULAR CYLINDER
LOCKS"

http://www.kryptonitelock.com/inetisscripts/abtinetis.exe/templateform@public?tn=urgent_updateS

So I could take the one I bought in 1986 and turn it in and get a new one?

--
Warm Regards,

Claire Petersky
please substitute yahoo for mousepotato to reply
Home of the meditative cyclist:
http://home.earthlink.net/~cpetersky/Welcome.htm
Personal page: http://www.geocities.com/cpetersky/
See the books I've set free at: http://bookcrossing.com/referral/Cpetersky

"Zoot Katz" wrote: (clip) I've been told that my heavy chain has a mucho
macho image. One or the chopper grrrlz said it was really sexy even and
wanted to try it on. Its heft gave her an intriguing glow.(clip
^^^^^^^^^^^^^^^
I suspect that she also thought YOU had an intriguing glow, and that's why
whe wanted to wear your chain. If I were young again, knowing what I know
now, my life would be richer.

"Claire Petersky" wrote: So I could take the one I bought in 1986 and turn
it in and get a new one?
^^^^^^^^^^^^^
If it were a tire or a battery, which wears our or gets used up, I can see a
reason for pro-rating its cost. But a Kryptonite lock should last a
lifetime.

BTW, I think I have figured out a way to defeat the Bic pick technique--I'll
put it in a separate post.

Sun, 03 Oct 2004 21:59:57 GMT,
<[email hidden]>,

Leo Lichtman said:

If I were young again, knowing what I know
now, my life would be richer.

You're only young once. . . run with it.
--
zk

In article <[email hidden]>,

Zoot Katz said:

Sun, 03 Oct 2004 21:59:57 GMT,
<[email hidden]>,

Leo Lichtman said:

If I were young again, knowing what I know
now, my life would be richer.

You're only young once. . . run with it.

Last night on an impulse I turned on the TV. It was a Yes concert,
on the Detroit PBS station. I was in heaven. But Anderson, Squire,
Wakeman etc sure looked like they've borne the weight of the world.
And Rick Wakeman has become pretty chunky. Still plays a mean piano,
though.

Anyhow, it was a much better (less nightmarish) experience than
accidentally tuning into Teletubbies while on mescaline. Brought
back some fond memories.

cheers,
Tom

--
-- Nothing is safe from me.
Above address is just a spam midden.
I'm really at: tkeats [curlicue] vcn [point] bc [point] ca

Zoot Katz said:

Leo Lichtman said:

If I were young again, knowing what I know
now, my life would be richer.

You're only young once. . . run with it.

I'm 41.

I do know what I know now.

I lost 50 lbs, got back on my bike, and my solo pace in
the flats is well over 20 mph and still increasing.

--Blair
"Young again."