I ordered a Tern Link Uno a few months ago from Thorusa. When I received the bicycle (I live in TX, so they had to ship it to me), one of the tires had a flat, so Thorusa had to send a replacement. A few weeks later, I received an email telling me that the bike had been recalled. I was given the option to upgrade to the Verge for a fee, so I opted for the upgrade.
I corresponded with Thorusa through email for the replacement. I specifically asked him to inspect the bicycle to make sure there would be no flats. He assured me that he would inspect it, and that there would be no flats. When I received the bicycle, the back tire was flat. When I inspected the tube, there was a large hole in the tube, and this had to have been there for a long time as there was a large crease where the hole was.
So, Thorusa lied to me when he said that he would inspect the bicycle. There is no way that the tire could have gotten a flat in the shipping process. It was a back tire too, so this added to the work in order to change out the tire tube. They did send replacement tubes, but the work to get this done was worth more than the tube. They took the easy way out ... and lied in the process.