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LBS etiquette

Started by Dej · · Last activity · 10 posts · 613 views

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Australia and New Zealand
Published
28 September 2004
Last activity
30 September 2004
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Dej
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10
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  1. gday,
    i was in the local store today and a woman come in with an older road /
    hybrid type thing and was after some clipless pedals and shoes.
    the guy asked her a few things about type of shoes she wants, what kind of
    riding etc etc and ended up pointing her towards the same pedals i have
    (shimano spd a515) which are cheap single sided spd pedals.

    I bought mine from the same store about a year ago and i've regretted it
    ever since.
    Theyre basically [censored]. When you unclip at lights, the pedal always flips
    over 180degrees and because theyre fairly small, it can be an interesting
    experience flipping the pedal over to the right way up and clipping in while
    trying to get moving. I hate being at the front of a bunch at the lights due
    to uncertainty about being able to clip in fast enough to not hold people
    up..This woman also said she'd never used clipless before so i think theyre
    a pretty poor choice for a beginner..

    So, is there any easy way to tell another customer in a store to avoid
    buying what the LBS dude wants to sell them?
    I really felt like interrupting and saying 'look lady, those things are
    awful' but i doubt i'd be welcome back there again

  2. "Dej" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:

    i was in the local store today and a woman come in with an older road /
    hybrid type thing and was after some clipless pedals and shoes.
    the guy asked her a few things about type of shoes she wants, what kind of
    riding etc etc and ended up pointing her towards the same pedals i have
    (shimano spd a515) which are cheap single sided spd pedals.

    I bought mine from the same store about a year ago and i've regretted it
    ever since. Theyre basically [censored].

    Are these cage on one side / spd on other side?

    I have these on my ss and while they're slightly
    annoying compared to double-sided spd pedals,
    they not _that_ bad. I mean, if I don't clip in,
    I just ride with your shoe on the cage side
    and keep lifting my foot up until I can smack
    it into the spd clip. I usually take off faster than
    other cyclists and that's regardless of whether
    I'm actually clipped in or not - I can just clip in
    50m down the road.

    As for bagging a product in the shop.. hmm..
    depends if you ever want a favour from them? :-)

    hippy

  3. Quoted message said:
    Quoted message said:
    Quoted message said:

    >> "Dej" == Dej <[email hidden]> writes:

    Dej> So, is there any easy way to tell another customer in a store
    Dej> to avoid buying what the LBS dude wants to sell them? I really
    Dej> felt like interrupting and saying 'look lady, those things are
    Dej> awful' but i doubt i'd be welcome back there again

    Tricky, I think the best way would be to try and turn it in to a win
    win. The double ones generally cost a little more so a line like "it
    may be worth paying the extra for double sided ones, saves a lot of
    fiddling at traffic lights," may work.

    If the customer goes for it, more money for the LBS. If not, well
    nothing lost. You haven't come out and said that what's being pushed on
    the customer is [censored] and I'm guessing that some people prefer the single
    sided ones. Never used anything except doubles myself so can't comment.
    --
    Cheers
    Euan

  4. I didn’t mind my time on those clipless/platform pedals. Just used the platform or a few revolutions until I got a sec to flip it over & clip in.
    I suppose the woman wasn’t throwing out her old pedals so the option to go back would be there.

    As for what you should do, well, you could always throw in a wise word in an offhand sort of way. Don’t want to cause any waves I suppose.

  5. "hippy" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:

    "Dej" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:
    Quoted message said:

    ended up pointing her towards the same pedals i have
    (shimano spd a515) which are cheap single sided spd pedals.

    Are these cage on one side / spd on other side?

    No, they're these:
    http://www.excelsports.com/new.asp?page=8&major=5&minor=2&description=SPD+Pedals+A-515&vendorCode=SHIM

    Basically SPD on one side and nothing at all to stand on on the reverse.
    Utter [censored] for traffic use.

    Cheers
    Peter

  6. Peter Signorini said:


    Basically SPD on one side and nothing at all to stand on on the reverse.
    Utter [censored] for traffic use.

    Cheers
    Peter

    Well, here's two small monetary units from the other side of the counter.

    Hi Peter, I remember you from a shop I used to work at that you used to patronise (no, I promise it ain't gonna get personal 😉 ):

    Everyone's opinion is just that, generated from their own riding experience. The reason I recommend this style (if we're talking about the M-323/343 style: platform/SPD) of pedal to the beginning/casual rider is that it provides a level of security that a failed clip-in attempt can jeopardise, i.e., platform to push on without potential slippage, bangage of shin, swearage, stoppage in traffic and runoverage. If we're talking about another SPD road setup, I apologise.

    You, nor I, seem to like them, for (and I stress this) our own riding. The Crank Bros. EggBeater seems to be the exact opposite (& it's getting rave reviews from *experienced* riders), with no way you you put your foot on them that you cannot engage them. But remember, getting the cleat in is a kinaesthetic challenge when you're new to it, and a bad foot slip still perturbs me, on the (thankfully now rare) occasions when I make them. So I can imagine a fair level of terror on the part of a novice, when the cleat fails to engage, or fails to disengage, and bruising of ego and body parts results. A platform just adds the safety blanket, "Oh, I can engage when the traffic isn't too heavy and when I'm feeling like it" is better than "@#$%ing clipless pedals, it's all a big gyp, I'm going back to toe-clips and sneakers! (groan)". Perhaps you need an up/crossgrade.

    I've got to say, and I can't really be all humble or equivocal about this without sounding mealy-mouthed, that something that is at the top of my peeve list is the vocally tendentious (on the supposed behalf of, and to other customers) LBS customer. I realise I'm going to sound a bit up myself here, but the reason you get a job in a good shop is because you have a fair breadth of cycling experience, and try to keep up with what's going on, product/sports science wise. Someone's opinion is just that, but I strive to have a well-informed one, which is what some of the purchase price of the item you decide on is going towards buying. You can't do your job properly if someone is bullishly naysaying what you want to say to a customer: it goes back to the discussion about trusting the judgement of the people you shop with. If you trust them, you believe that they are NOT just trying to push any old [censored] onto you, and that they value your business, and your cycling progress, performance, development, whatever, and that you are NOT just an insignificant profit generation datum. You get a lot of nice, well-informed people as customers in bike shops (it seems to go with the territory), but you also get a fair number of eccentrics stuck in various ruts of their own devising, whom you try and humour as best you can. Said eccentrics are often fanatics about a particular product/manufacturer/style, and will loudly declaim to anyone listening why Shimano/Campagnolo is [censored], bar mounted shifters are Satan's own underarm stench, and that only sexually suspect Communist vinyl fetishists would ride anything other than a Brooks B17 saddle (well, perhaps I am exaggerating slightly, but we're all on that continuum somewhere . . . 😉 ).

    So, whilst I think it is your moral duty as an upstanding citizen of this fine democracy we call home to tell it like it is, perhaps that 'is' is your own 'is'. Someone else's 'is' is back down, or up, the track somewhere, at a different level of development. Remember, us LBS employees see all manner of cyclists, and we don't often rip the same customer off twice (or even once, coz we don't want to), and can often judge, if you'll let us, what we think might help the customer beyond where they are to somewhere more comfortable, more efficient, faster, or whatever they want to do on a bike. Then it will be their custom to come back and obtain their next purchase from us, because they feel as tho' they have been treated well (try that on the Internet). Sorry about teaching Granny to suck eggs and all that, but I'm trying to demonstrate that we're not all as dim as some like to make out.

    Maybe start a discussion, more obliquely, so you don't put either the other customer or the salesperson offside. Advantages/disadvantages, tradeoffs/benefits, upgrades et c., and if the salesperson knows their stuff (and isn't a MORON), can & will get involved in, and this process will even let him/her know what a critical cyclist really thinks, rather than just bagging said product outright, and losing you some reciprocal goodwill.

    You could always look at RoadBikeReview.com, if you wanted a broad x-section of opinion. Or mtbr.

    M "my 2c, oh, alright, $5.20 worth" H

  7. mfhor said:

    Well, here's two small monetary units from the other side of the counter.

    [snip accrual of interest]

    You could always look at RoadBikeReview.com, if you wanted a broad x-section of opinion. Or mtbr.

    M "my 2c, oh, alright, $5.20 worth" H


    Sorry! My bad! I realise (after looking a bit further) that the pedal you ware talking about is the old, small format SPD road pedal. Ooops!

    Yes, they are [censored]. They were an early incarnation of Shimano crossfertilising SPD technology. The shop should have all its' staff shot, the building razed and the ruins ploughed into the ground and sown with salt.

    Not ethical, Jan. If you see her around, tell her there's better shops who actually listen to what she says (which they should be able to SEE) about her riding. Keep looking till you find one you like, then stick with them. And dump your pedals, or change to ones you think might work better.

    M"cup/slip^n/lip" H

  8. "Peter Signorini" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:
    Quoted message said:

    hippy said:
    Are these cage on one side / spd on other side?

    No, they're these:


    http://www.excelsports.com/new.asp?page=8&major=5&minor=2&description=SPD+Pedals+A-515&vendorCode=SHIM

    Quoted message said:


    Basically SPD on one side and nothing at all to stand on on the reverse.
    Utter [censored] for traffic use.

    Ahh.. okay, they would be a little trickier.

    I guess on the plus side they'd be good if
    you plan to make the transition to road
    pedals (Look, Time, SPD-SL, etc) :-)

    hippy

  9. Nup. My LBS put them on the Trek when I bought it, and I've come to making THEM regret it. They now reside on the MTB and are no less [censored] than before. There is no 'transition' hip, should've forked out for Look's first up - would have saved a couple of embarrassing moments too.

    In reply to the original post, I think its up to us (fellow riding folk) to 'offer' our opinion on product, be it in the LBS or wherever. I know that - at my LBS - they are majority cool people, but can be a little desensitised by the selling of the product, to advise AGAINST the selling of some products. I have been in this situation only a couple of times, but i've not hesitated in butting in to 'offer' my opinion. One time it was to advise avoiding THESE EXACT PEDALS!! - the other to talk up a RAVX saddle when the guy obviously didn't need a Selle Italia.

    The LBS may not like it much, but f**k 'em. We're the ones who have to fork out the cash, and then live with the purchase.

    ~j~

    I guess on the plus side they'd be good if
    you plan to make the transition to road
    pedals (Look, Time, SPD-SL, etc) :-)

    hippy[/QUOTE]

  10. Seems whenever I walk in to a bikeshop, there's someone in there buying a [censored], heavy mountain bike (or worse still a [censored] dually), for road riding. Makes me want to cringe. Must be really hard on the poor guys selling the stuff, knowing that it really doesn't suit the purpose, when the customer just won't listen to reason...

    Regards,

    Suzy (roadie snob)

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