I posted here on the 9th of Nov about getting service for my polar 720i
watch, which needed a battery and a new wristband. I was disapointed that I
hadn't heard back from them before I posted, but I ended up getting a
response right after I posted here. I decide to go ahead and use the polar
service instead of having the battery swapped locally.
Well, I got the watch back today. It looks brand new! The cleaning works
exceedingly well, as mine had all kinds of [censored] in all the holes on the
back. They replaced the faceplate for free, too. Good thing because mine was
all scratched up. They upgraded (er, I paid for an upgrade) the strap to the
wearlink kind, but this one is even better since it is almost flexible the
entire length, rather than the older style that was rigid part of the way.
Battery replacement is $10, new wriststrap, $13, new T61 coded tranmistter,
$35, and new strap, $3. Shipping was $3 (standard), for a total of $64.
The summary report included on the receipt says this:
200 - battery weak or flat
149 - case leaking - leak not located
204 - wrist strap broken
195 - tranmitter failed electrical test
209 - elastic strap worn out
Apparently the battery they used is a CR2032.
The included items in service seem to be: checked/replace gasket, tested for
mech. damage, functionality test, water resistance test, replace batt adjust
contacts, replaced front cover (I wasn't expecting this).
All in all, I'm pleased. I rode a week with no HRM...big deal! 🙂
Roger Zoul wrote:
:: My Polar 720i needs new batteries (in watch and chest
:: strap) and a new wristband for the watch. I went to the
:: polar website looking for a contact point and ended up
:: on a form where I had to specify my name, email address,
:: and a comment. I haven't heard anything back yet. This
:: kinda sucks.
::
:: There must be a better means to contact them. Anyone
:: know? Also, what kind of turn-around time should I
:: expect and what do they typically charge? Will they
:: provide a new wristband for the watch at a fee?
::
:: Thanks.
There is what I got today:
Thank you for your email.
To have your monitor repaired, please return your unit
(both receiver and transmitter) to one of our Polar Service
Centers. Below you will find a link to our website where
you can download a service repair form along with
instructions on returning a unit for repair. The
turnaround time is 7 -10 business days from the day it is
received at Polar Service Center.
http://www.polarusa.com/service_repair/serverinfo_con.asp#
The following is a list of common repair charges:
Battery replacement: $10.00 (receiver/watch,
Wearlink, S-series sensors)
S720i wristband $12.95
Transmitter Set replacement: $24.99 T31 (with
trade-in) $30.99 T31C (with
trade-in) $49.99 Wearlink
(replacement)
Elastic Strap: $3.00 T31/T31C
(trade-in) $5.99 T31/T31C
(replacement) $15.99 Wearlink
(replacement)
Shipping & Handling: Rates and methods by
service center are listed below
Sales Tax See note for individual
service centers below
You also have the option to Trade-Up your current model and
save on a new Polar heart rate monitor. If you are
interested in finding out more about the Trade-Up Program,
please contact our customer service department at (800)
227-1314.
The service center addresses and shipping information are
listed below. It is recommended you return your unit via a
traceable and insured shipping method, such as UPS or
Insured US Mail. Polar is not responsible for items lost
in transit. All warranty repairs must be returned to the
NY Service Center.
AUTHORIZED SERVICE CENTERS:
ALL REPAIRS ACCEPTED
Polar Electro Inc.
1111 Marcus Avenue
Suite M15
Lake Success, NY 11042-1034
Attn: Technical Service
SHIPPING & HANDLING
Standard
US Mail $2.95
*Alternate shipping methods:
UPS Red (overnight) $25.00
US Express Mail (overnight) $15.95
UPS Blue (2 day air) $10.00
UPS 3-Day Select $7.50
Outside the US S&H: $20.50
* Please indicate on your return if you wish to choose
one of the alternate shipping methods.
[NY, IL and NM residents are subject to sales tax
(NY=8.625%, IL=5%, NM=5%)]
=====================================================================
NON-WARRANTY REPAIRS ONLY
Polar Service Center
7621 East Joy Road
Ann Arbor, MI 48105
Attn: Technical Service
800-287-5901
Fax 734-996-4650
Standard
UPS Ground $6.50
*Alternate shipping methods:
US Mail $ 2.95 (Uninsured)**
UPS Overnight $22.00
UPS 2nd Day $10.50
* Please indicate on your return if you wish to choose
one of the alternate shipping methods.
** Service center is not responsible for items lost in
transit for uninsured shipments.
[MI residents are subject to sales tax]
=====================================================================
NON-WARRANTY REPAIRS ONLY
Time-Tec Watch Service Center
635 S. Hill Street
Suite 209
Los Angeles, CA 90014
213-488-9222
213-488-9221 fax
888-448-TIME toll free
Standard
Fed-Ex Ground $8.00
*Alternate shipping methods:
US Mail $ 3.95 (Uninsured)**
US Express Mail $17.85
Fed-Ex Overnight $28.00
Fed-Ex 2nd Day $13.00
Fed-Ex 3rd Day $10.00
* Please indicate on your return if you wish to choose
one of the alternate shipping methods.
** Service center is not responsible for items lost in
transit for uninsured shipments.
[CA residents are subject to sales tax]
=====================================================================
If you need further assistance please feel free to contact
customer service at 800-227-1314 or 516-364-0400.
Thank you for choosing Polar.
Customer Service
POLAR ELECTRO INC.
Polar offers a complete line of accessories that compliment
your active lifestyle. Please visit our on-line store for
more information. http://www.polarusa.com/store/default.asp
Trade-up your current heart rate monitor for a discount on
a new model and save on accessories too!