trust your krypto lock? think again!



ThrillBilly

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May 17, 2004
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this is being widely reported:

AP- Bike Lock Can Be Picked With a Pen

BOSTON - You don't have to be the Man of Steel to open a Kryptonite bike lock. Faster than a speeding bullet, word is spreading across the Internet, through cyclist hangouts and into bike shops that all it takes to open a circular-key lock, like the one on the famous U-shaped Kryptonite-brand lock, is a ballpoint pen. :eek:

In recent days, bicycle chat rooms on the Internet have been flooded with irate comments from cyclists, some of whom have posted short movies of themselves picking their own locks with the hollow shaft of a Bic pen.

A spokeswoman for the Canton-based company, the country's largest bicycle-lock manufacturer, said it plans to accelerate the introduction of new versions of the lock because of the complaints.

Boston bicycle messenger John Anderson, 23, said a friend showed him how easy it was to defeat a U-lock.

"He did it in about two seconds. I was like, `You've got to be kidding me,'" he said. "People spend a couple of grand (on their bikes), so it's kind of a bummer that people can steal them so easily." :mad:

Benjamin Running, a 28-year-old graphic designer in New York, helped start the furor after he posted on the Internet a video of himself picking his own lock.

"These locks literally are viewed as the industry standard, the lock that you must have. They're recommended by every bike shop," he said. "I'm absolutely shattered by this."

Kryptonite spokeswoman Donna Tocci said in a statement that the design still provides "an effective deterrent to theft," but that the company is developing new products using a pen-proof, disc-style cylinder.

"We are accelerating the delivery of the new disc cylinder locks and we will communicate directly with our distributors, dealers and consumers within the coming days. The world just got tougher and so did our locks," the statement said.

The company made no mention of any refunds or free replacements and did not say whether it had received any reports of bikes being stolen with a ballpoint.

Kryptonite was founded in 1972 and is known as the originator of the U-shaped bicycle lock. In had sales of about $27 million in the year before it was acquired in 2001 by Ingersoll-Rand Co., maker of other security products such as Schlage door locks.
 
i rarely use my kryptos, BUT: this is BAD news! :(

the last time i used mine, was at a summer street festival here in atlanta.

i found a police officer posted at a closed street about a block away,
and locked my bike to a utility post about 3 feet away from the cop. :D

i have four of their locks: two for bikes, and two for the motorcycle.


im thinking of emailing them and asking for replacements for all of them. :mad:
 
ThrillBilly said:
i rarely use my kryptos, BUT: this is BAD news! :(

the last time i used mine, was at a summer street festival here in atlanta.

i found a police officer posted at a closed street about a block away,
and locked my bike to a utility post about 3 feet away from the cop. :D

i have four of their locks: two for bikes, and two for the motorcycle.


im thinking of emailing them and asking for replacements for all of them. :mad:

Is it just Kryptos or all brands of U locks that can be done this way?
 
The problem is just the design of tubular locks - they're very easy to pick. At the bare minimum - they are going to have to put in shielding and a deeper pin structure to make the locks useful.
 
The salesman in Toga Bike (NYC) opened my lock yesterday with his pen. I wasn't a happy camper.:mad:

At the very least Kryptonite should give out a rebate coupon to purchase a new lock when the mechanism is corrected.
 
The pen is mightier than the saw...

I'm really curious how Kryptonite will ultimately handle the inevitable customer complaints.
 
so what kind of locks are you all partial to now that that INCREDIBLY heavy Krypto may be worthless? ...i'm looking for a replacement...
 
the old kryptos still work, as long as you ONLY use them to:

lock a rottweiller to your bike! :eek:


i actually spoke to them this afternoon.
believe it or not, they still had good cheer it seemed. :eek:

they said they got the 1st call on monday, and after 2or3 calls, thought it must be a joke. but that by lunchtime, the situation was clear, and the announcement was made:

houston, we have a problem!

they said that an OFFICAL statement and policy will be issued very soon.

the sense i got was that probably for newer locks, they are going to offer a replacement crossbar for u-locks, utilizing the newer type lock barrel.

the only newer product i have is a very small u-lock for the front disc brake of my motorcycle.

just imagine, being the industry leader and best known brand on the market, and waking up on monday to find out that your product is essentially worthless. talk about a rough week! :eek:
 
ThrillBilly said:
just imagine, being the industry leader and best known brand on the market, and waking up on monday to find out that your product is essentially worthless. talk about a rough week! :eek:
It could have been worse. You could have had a virus attack your computer and not be aware of this screwup.
 
It's the lower-end models with the circular locks, as another person said, that pose the main problem.
 
From the Kryptonite website:


KRYPTONITE OFFERING FREE UPGRADE WORLDWIDE FOR CONSUMERS’ HIGH END TUBULAR CYLINDER LOCKS

Unprecedented Offer Intended to Address the Needs of Loyal Consumers

Canton, MA September 17, 2004 - Kryptonite today announced it will provide free product upgrades for certain locks purchased since September 2002, in response to consumer concerns about tubular cylinder lock technology. Consumers can visit the company’s Website (www.kryptonitelock.com) on Wednesday afternoon, September 22, 2004, to learn how they can participate in the security upgrade program.

Consumers who have purchased an Evolution lock, KryptoLok lock, New York Chain, New York Noose, Evolution Disc Lock, KryptoDisco or DFS Disc Lock in the last two years are eligible for a product upgrade free of charge from Kryptonite. Customers will need to have either registered their key number, registered for the Kryptonite anti-theft protection offer or have proof of purchase to qualify.

Specifically, Kryptonite will provide for free cross bars featuring the company’s new disc-style cylinder lock technology to consumers who have purchased Evolution and KryptoLok series products. In addition the company will replace for free recently purchased Evolution Disc Locks on New York Chain and New York Noose with its “Molly Lock”, a heavy duty solid steel padlock. Kryptonite also will upgrade recently purchased disc locks.

Consumers who have had one of the Kryptonite locks mentioned with a tubular cylinder for longer than two years will be eligible for a sizeable rebate on the upgraded products. This program will be administered through Kryptonite dealers and distributors.

A distributor and dealer swap program will be rolled out through direct communication from Kryptonite to all its partners.

Full details about this unprecedented program will be available on Kryptonite’s website by afternoon Eastern Standard Time, Wednesday, September 22, 2004, at www.kryptonite.com
 
John Picton said:
Is it just Kryptos or all brands of U locks that can be done this way?
I just opened a Master Lock Mini U-Lock , Contractor Grade, in 10 sec with the Bic pen. Just for your information!!!
 
SpiritRider said:
I just opened a Master Lock Mini U-Lock , Contractor Grade, in 10 sec with the Bic pen. Just for your information!!!
Can I assume that it has the same type of circular lock as the Kryptos?
 
RSSrsvp said:
Can I assume that it has the same type of circular lock as the Kryptos?
I have not compared the two but they look similar. I bought the Master Lock at Sears. I have notified Sears and Master Lock but no reply so far. CJ
 
You realize that despite the bic pen method, a small amount of thermite can actually melt through locks right? Even steel ones and considering how easy thermite can be made.

Granted, it's not like that many theives would know how to make thermite. Ah the joys of basic chemistry. I knew that B.S. in chemistry was good for something. :D

-Chi
 
chispa60 said:
You realize that despite the bic pen method, a small amount of thermite can actually melt through locks right? Even steel ones and considering how easy thermite can be made.

Granted, it's not like that many theives would know how to make thermite. Ah the joys of basic chemistry. I knew that B.S. in chemistry was good for something. :D

-Chi
Right, theives will find a way but what is really upsetting is that Master Lock insists that they do not have a problem with their locks, only Kryptonite. They sent me 2 emails saying that their locks are not susceptible to this problem. Their refusal to acknowlege is what is unacceptable. Other forums have also reported problems with Master Lock and how difficult they are to deal with. I will never buy another Master Lock! At least Kryptonite has the integrity to deal with the situation! :mad: