Has anyone had any experience ordering from Sport Hill. I
just had a very bad initial experience with them. After
not receiving a catalog in time for the holidays, I
received one at the end of February with an apology and an
offer for 10% off the first order and free 2nd day air
delivery. That was nice.
I called to place the order last Monday, which totalled
nearly $600, because there was no way to order online and
use the discount. I was on the phone almost 45 minutes
placing the order, being place on hold several times. At the
end the person told be that she couldn't give the total but
that it would be emailed to me. When the email arrived, the
order included two items I didn't order and was missing an
item and there was no indication of sizes on any of the
items; oh, and there was no 10% discount applied.
I called back and spoke with someone from the company and
they said that they would follow up on the order and make
sure that it was correct and that the discount would be
applied. My wife sent a follow up email with all of the
correct items and sizes. They sent a confirmation email that
only gave a total, no before and after discount, and didn't
confirm any of the sizes. This was on Thursday, and it noted
that they would apply a 10% discount because of the problem
along with 2nd day air. Obviously, they had already offered
that because of the initial problem, but they never replied
if they would do anything else to make up for the problem.
This was on Thursday and they said the order would go out
Monday????? No explanation for that delay, but oh well. So,
it should have gone out 2nd day air on Monday meaning it
should be here today. No package and no contact from the
company. So it's nine days later with expedited delivery and
still not here.
Anybody else have this type of customer experience?
Rod