Speedplay Frog problems

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I've had Speedplay pedals (both Frog and X2) for three seasons now and

have

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put about 5000 miles on both pair. Now I've recognized that there is considderable play in the
bearings on the Frogs. Is that common after only 5000 miles? My former Shimano's lasted at least
three times that without significant wear on the bearings. I've greased them regularly and the
X2's have no such problems. I've tried to mail Speedplay but they do not reply. Is it possible to
get new bearings or are they toast? I do like the Speedplays and would like to continue using
them but if I have to chamge bearings and cleats every other year they will become pretty
expensive. Hjalmar

Frogs aren't known for short bearing life (the only Speedplay that is is the
X3), but they do make a rebuild kit that costs a fair amount less than a new pair of pedals.

As for them now answering emails, that seems to be increasingly common these days. I don't think
most companies have managed to ramp up customer service to meet the demands of email. Not sure
there's a solution to that problem either, as email so dramatically lowers the cost of contacting a
company that it has resulted in a huge increase in communications between a company and customers
(both potential and existing). It's an unfortunate fact of life that it's impractical to devote
great amounts of resources to emails that don't directly (or often even indirectly) result in sales.
I have sympathy for both sides, but no solution.

--Mike-- Chain Reaction Bicycles chainreactionbicycles.comchainreactionbicycles.comOpen ↗

It's an unfortunate fact of

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life that it's impractical to devote great amounts of resources to emails that don't directly (or
often even indirectly) result in sales. I have sympathy for both sides, but no solution.

India!

Story:

I once was interested in a Gunnar bike, so I emailed them (gunnarbikes(at)waterford.com or something
like that) several times with questions. Getting no reply, I finally called Waterford and spoke to
Richard Schwinn. He was extremely kind and helpful, but had no idea that a Gunnar email box even
existed at Waterford. Whoops!

Have you called Speedplay on the phone?

I've had success with both calling and emailing them. However, when an email to a company fails to
elicit a response, the phone usually works.