Had a brain fart an posted this in the middle of a thread elsewhere...sorry folks
Today I received tickets for my bike from Edinburg to Thurso. Shame they only cover half of the trains that I will be using. Shame I still don't have any rail tickets. Customer relations dept. was less than useful.
Central trains who are the subcontractors for ticketing are bizaare in their accounts for the whereabouts of the train tickets. Looks like I'll be heavily dependent on the emergency ticket issuing procedure when I get back from the family holiday.
Had a brain fart an posted this in the middle of a thread elsewhere...sorry folks
Today I received tickets for my bike from Edinburg to Thurso. Shame they only cover half of the trains that I will be using. Shame I still don't have any rail tickets. Customer relations dept. was less than useful.
Central trains who are the subcontractors for ticketing are bizaare in their accounts for the whereabouts of the train tickets. Looks like I'll be heavily dependent on the emergency ticket issuing procedure when I get back from the family holiday.
"druidh" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
vernon levy said:
Had a brain fart an posted this in the middle of a thread elsewhere...sorry folks
Today I received tickets for my bike from Edinburg to Thurso. Shame they only cover half of the trains that I will be using. Shame I still don't have any rail tickets. Customer relations dept. was less than useful.
Central trains who are the subcontractors for ticketing are bizaare in their accounts for the whereabouts of the train tickets. Looks like I'll be heavily dependent on the emergency ticket issuing procedure when I get back from the family holiday.
Someone made a mistake??
Pick out *the* someone then......
Not someone but a whole gang of employees and subcontractors. There is a systemic problem with Scotrail. Apparently they don't despatch tickets until a few days before the journey or so I'm informed by a non-Scotrail person' No-one seems to have informed. the telesales staff who promised them in 3-5 days; a telesales person who was chasing up the original purchase a fortnight later who said that the first telesales person was wrong and delivery was in 5-7 /working days/ and that my tickets had been despatched the previous week; a different telesales person who told me a week later that the tickets were available from a fast ticket machine and that the first two were wrong in promising a postal delivery; yet another telesales person who couldn't find any record of the transaction. A post sales operative who promised to ring back with a solution to the problemand failed to do so. A secon post sales operative who found the prvious post sales operative who told me the tickets had been despatched the previous week and to reassure my about bike transport was rebooking my bike on the four trains that I'll be using which led to the arrival of the two tickets and not four for the bike. Customer relations claim to have booked the bike onto the other parts of the journey but I'm not holding my breath.
Quoted message said:
Like your speeling maybe??
Nah, they are typos and are still fewer than the errors in the Scotrail transactions ;-)
I can't believe how whingy this has made me but I don't think I've had such a poor level of service since attempting to buy a novelty mug which took three months to complete satisfactorarily.
On Wed, 26 Jul 2006 21:05:04 +0100 someone who may be "vernon levy" <[email hidden]> wrote this:-
Quoted message said:
Not someone but a whole gang of employees and subcontractors. There is a systemic problem with Scotrail. Apparently they don't despatch tickets until a few days before the journey or so I'm informed by a non-Scotrail person'
Virgin Trains will sell tickets for any public railway service running on Network Rail metals. They post them, from Edinburgh, the next working day.
