...at least that's what I think of Shimano's "service" agents are at the moment.
After sending my extremely noisy Nexus hub dynamo off to be fixed a couple of months ago, they first
sent back the wheel and a replacement dynamo unit (which screws into the hub shell) but forgot to
include all the cones, bearings, spacers and the like. After several weeks of the LBS faxing them
daily to request the bits, they sent them and the hub was reconstructed. Hooray! All lived happily
ever after.
Not bloody likely.
After lugging the wheel the four miles home bungeed onto the rear carrier I discover that they
forgot to include one single spacer. Meaning that the QR won't bind properly and the wheel therefore
has bearing play. AAARGH! Naturally I don't have any suitable spacers so it's back to the LBS
tommorrow to see if they can sort it.
The monkeys also managed to seriously detrue a wheel that survived a couple of thousand miles of
laden journeying without needing any tweaking. Grrr...
Rant over 🙂
Regards,
-david