The claim that Zwift's FE-C trainer protocol prioritizes certain power meter brands over others is not without merit. It's true that some users experience more connection issues, particularly those with lesser-known or non-premium brands. However, it's important to remember that compatibility issues can arise from various factors, not just brand prioritization.
Zwift does have a responsibility to address these connection issues, but it's not as simple as blaming the company for favoritism. Indoor cycling is a tech-heavy hobby, and complications are inevitable. Zwift could certainly improve its communication regarding compatible devices and troubleshooting, but users must also understand that investing in high-end equipment often reduces the likelihood of such issues.
In the end, the onus falls on both Zwift and the users to ensure a smooth experience. Zwift should strive for better compatibility and support, while users should be aware of the potential complications that come with using non-premium equipment. It's a two-way street, and both parties have a role to play in resolving these connection issues.