UK and Europe · Public discussion

Re: Ribble Cycles: a warning

Pete Biggs · 2004-12-12T17:23:52+00:00

If you have a case, a small claims court action would probably be quite effective. Cycle shops have lots of nice kit for the bailiffs to go after & they know it. Do I need to use a court local to the company or local to me? "If" being quite a significant word. The story so far seems to imply that Ribble Cycles simply appeared out of nowhere to raid this poor chap's bank account. That is what it felt like, that was the effect. They made a completely unathorised charge to my debit card some days after an order for which I was already charged. The story is complicated by the fact that I returned two items for a refund from the original order, but that doesn't explain or justify sending the whole order again and charging again. It was either a bizarre mistake or their idea of punishmment for daring to return (unused) items that were not as described. I did eventaully get a refund for those items but have so far only been refunded for one of the three (unused, unsolicited) items in the second lot I returned (all in the same parcel). The matter is further complicated by £50 bank charges which resulted from the unauthorised debit (as my account went into the red), for which I'm trying to claim in addition. (Ribble said they would refund these on receipt of proof but have not actually done so). Would Ribble Cycles contradict this version? They have not denied it. If it's true, I wonder why Ribble Cycles bothers with the bike business at all. Emptying people's bank accounts at will is surely more remunerative. It is true (not that I mind you questioning). I suspect they're happy with the business they get from their weekly CW ad and can afford to mess the odd person about for fun when they feel like it. Probably the number of people influenced by bad reports on the internet is not enough to bother them, sadly. ~PB

Started by Pete Biggs · 12 December 2004 · Last activity 22 December 2004 · 5 posts · 4,541 views

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Original section: UK and Europe
Published: 12 December 2004
Last activity: 22 December 2004
Original author: Pete Biggs
Posts: 5
Discussion status: Public discussion
Total views: 4,541
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Original post
Pete Biggs
Archived post

12 December 2004, 17:23 UTC #1

JLB said:
Quoted message said:
If you have a case, a small claims court action would probably be
quite effective. Cycle shops have lots of nice kit for the bailiffs
to
go after & they know it.
Do I need to use a court local to the company or local to me?
Quoted message said:
"If" being quite a significant word. The story so far seems to imply
that Ribble Cycles simply appeared out of nowhere to raid this poor
chap's bank account.
That is what it felt like, that was the effect. They made a completely
unathorised charge to my debit card some days after an order for which I
was already charged.
The story is complicated by the fact that I returned two items for a
refund from the original order, but that doesn't explain or justify
sending the whole order again and charging again. It was either a bizarre
mistake or their idea of punishmment for daring to return (unused) items
that were not as described.
I did eventaully get a refund for those items but have so far only been
refunded for one of the three (unused, unsolicited) items in the second
lot I returned (all in the same parcel).
The matter is further complicated by £50 bank charges which resulted from
the unauthorised debit (as my account went into the red), for which I'm
trying to claim in addition. (Ribble said they would refund these on
receipt of proof but have not actually done so).
Quoted message said:
Would Ribble Cycles contradict this version?
They have not denied it.
Quoted message said:
If
it's true, I wonder why Ribble Cycles bothers with the bike business
at all. Emptying people's bank accounts at will is surely more
remunerative.
It is true (not that I mind you questioning). I suspect they're happy
with the business they get from their weekly CW ad and can afford to mess
the odd person about for fun when they feel like it. Probably the number
of people influenced by bad reports on the internet is not enough to
bother them, sadly.
~PB

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Tony Raven
Archived post

12 December 2004, 17:54 UTC #2

Pete Biggs said:
JLB said:
Quoted message said:
If you have a case, a small claims court action would probably be
quite effective. Cycle shops have lots of nice kit for the bailiffs
to
go after & they know it.
Do I need to use a court local to the company or local to me?
Do it on-line
https://www.moneyclaim.gov.uk/csmco2/index.jsp
All the information you need is there.
Tony

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Mark Thompson
Archived post

13 December 2004, 03:01 UTC #3

Quoted message said:
Everytime they start waffling just say the same words again "I want to
report an unauthorised transaction". Become as robotic as the scripted
call centre monkey your bank forces you to interact with. I'd amuse
myself with counting just how many times I could say the phrase in the
one phonecall 🙂
Eugh, phonecalls are expensive! If you've got the time go to a branch and
see a real person - they're better trained and get it sorted there and then
without costing you several pounds. Of course a few quid might be better
than losing your lunch break :-/

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Call me Bob
Archived post

22 December 2004, 19:31 UTC #4

Pete Biggs said:
he bank has now refunded the charges after I wrote
to them (I'm [censored] on the phone at things like this). And Dribble finally
coughed up for the value of the goods returned.
That's good to hear Pete, glad it's all sorted.
Quoted message said:
It was £55.04 in the end. £25 charge for every single DAY overdrawn then
interest plus a £5 monthly charge!
HOLY COW !!
Twenty five quid a DAY? That is f***ing outrageous!
I think you should tell us the name of these thieving swines, so we
will be aware of their nature in future.
Anyway, hope the hip is healing well Pete, have a good Christmas mate
( Woo Hoo !! Figgy Pudding !! ).
--
Call me "Bob"
"More oneness, less categories,
Open hearts, no strategies"
Email address is spam trapped, to reply directly remove the beverage.

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Pete Biggs
Archived post

22 December 2004, 20:47 UTC #5

Call me Bob said:
Quoted message said:
It was £55.04 in the end. £25 charge for every single DAY overdrawn
then interest plus a £5 monthly charge!
HOLY COW !!
Twenty five quid a DAY? That is f***ing outrageous!
LOL! It is outrageous but after re-reading the small print I see I was
being slightly misleading. It's £25 if "you have an unauthorised
overdraft for any 2 days in a monthly charging period" then a further £25
if "you have an unauthorised overdraft for any further 3 days in a monthly
charging period....Capped at £50 per month". Additionally there's the
interest + £5 monthly charge + £30 for any "failed transaction because of
unsufficient funds".
Quoted message said:
I think you should tell us the name of these thieving swines, so we
will be aware of their nature in future.
Alliance & Leicester. They're otherwise very good, actually. Just stay
in the black!
Merry Christmas to you and all readers.
~PB, so far taking my consultant's advice of not drinking too much to
ensure I don't fall over

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