Pete Biggs said:Tony Raven said:MartinM said:never had a problem,
Your luck might not last forever.
Quoted message said:try phoning them
Isn't that what Pete said he did?
Yes indeed, as well as writing and emailing. They say they will "sort
this refund out" but nothing happens.Quoted message said:Curious as to how they managed to take money out of his bank account
without permission though.I don't know how they managed it either. They charged my debit card twice
for an order and sent duplicate goods (several days after the initial
order), then refused to refund until they had the goods back, then failed
to fully refund once I did return the goods. After several requests they
only refunded /some/ of the money.Quoted message said:Surely a matter for the bank to answer on.
The bank have told me it wasn't their fault so I should claim from the
company, but I don't think they should have allowed the debit in the first
place. I will get back to them again.~PB
Is it a 'restocking fee' or return postage they refuse to pay ? I
presume since they made the original mistake you see no reason why you
should have to fork out. I agree with you. I had a similar thig with
SJSC. They recommended a specific size BB, I bought one, they were wrong
and I didn't need it. I returned it and they refunded my money, BUT the
refund brought my order value to less than £50 so they refunded the
amound less £5 for original P&P. Nothing really wrong but I increased my
original order specifically to avoid paying P&P. I therefore had to pay
a couple of quid to return the BB to them then received about 1/4 of its
cost back. I try to avoid dealing with them these days, I wish I'd
flogged the BB on eBay.