Bob Ray said:I'm curious to read people's opinions on a recent experience I had with a
local bike shop (Now Sports on Lexington in St. Paul, MN).I bought an '04 Jamis Quest there last week for my wife. The sales person
and I agreed on a price ($1150). We both agreed that the price included
swapping out the cassette for an Ultegra 12-27 at no charge. I paid for
the bike and we wanted to leave it there so they could complete the change
but he insisted that we take it with us so she could ride until the
cassette arrived.
Years ago (mid 80's), I bought my first 'real bike' (a Trek 850) from the
Now Sports on Snelling.
I rode it for maybe a week, and the rear wheel got so far out of true that
the tire was rubbing on the chainstays. I took it back into the shop,
cheerfully pointed out the problem, and asked if they would be willing to
true it up for me.
I was told that they would not because "you've been riding it off-road" (I
rode it down a wet, grassy hill). I pointed out that it was an
_All_Terrain_Bike_. Didn't matter. No trueing. No discount. I couldn't
even jump the line and pay to have it trued right now.
I took it to the small Schwinn dealer down the road about 2 miles. Paid
full price, got it back the next day. Haven't darkened a Now Sports
doorway ever since.
Mark