"Bob Ray" <[email hidden]> wrote in message
news:[email hidden]...
Quoted message said:
I've had great experiences at other bike shops around town
(Erik's,
Quoted message said:Trailhead, County Cycles) but my wife really wanted the
Quest and they
Quoted message said:were the only shop that had last year's model in her size. I
was
Quoted message said:surpised that they were not willing to stand behind a
concluded deal and
Quoted message said:were willing to toss customer satisfaction out the window
for $30 on a
Quoted message said:bike that expensive.
What do you think?
Your wife is happy, you are out an extra $30, and your best
revenge is to patronize other shops in the future. I doubt
there's anything magical about the Quest that makes it hard to
service at another dealer.
My guess is that by the time the salesman insisted you take
the bike with you (which would mean the cassette would be
used, and that you would be more committed to the bike) he
already had a pretty good idea that they would want more money
for the switch. He figured either you would never come back
for the switch, or that they would have the leverage for the
extra money because it would be harder for you to walk away.
He just made the promise to get the sale closed. But, of
course, I've only heard one side of the story and there are
probably three here.