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RANS QUALITY

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Recumbent bicycles
Published
30 May 2003
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3 June 2003
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Bill In Indiana
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  1. RANS products are VERY high quality, [i'm not riding one now either] BTW, what bike are you riding?

    Lawrence Turner said:

    I disagree. Rans decision - economical or not - was to outsource mfg oversees. They risked quality
    for the sake of price. They profit from the advantaages, why not blame them for the downfalls of
    their decision?

    Pop Quiz: you visit your LBS and see two great looking bikes side by side. As far as you can tell,
    they're identical, but one is 30% cheaper. You inquire on the price difference only to be told,
    "The cheaper model is manufactured overseas. We can't be totally sure it was built the way the
    designer intended, and it is also subject to improper packaging. Because it was built overseas to
    save on costs, certain parts of the bike may wear out sooner than intended."

    Which bike do you choose? I know which choice I would make. I am willing to pay for quality. I
    also like to see stuff made in America. Other people will do anything to save a dime. I think most
    are in the same category as me, but most bents are targeted to the penny pinchers.

  2. They REPLACED IT TWO TIMES NOW! it's not like they told the guy, "oh well, sorry for your luck and
    dissatification" geez.

    Dave Miller said:
    (Lawrence Turner) said:

    I don't get all the apologizing on behalf of RANS. Some seem to be blaming the dealer, the builder
    in Taiwan, when this is ENTIRELY Rans' fault!

    ----Disclaimer : I have a V-Rex and have had nothing but good experiences with RANS-------

    To me " fault" isn't the issue as much as RESPONSILITY. It's RANS product and their name they are
    selling ....and their name that is being hurt I might add...and they are RESPONSIBLE. They
    slelected the manufacturer and the reseller (LBS)

    I own a business and understand how they might have a wayward vendor or reseller that is causing
    quality problems - but the problems are NOT the customers.

    The bike shop is selling their reputation as well.

    My vote - Boo on RANS and Boo on the not so local LBS

  3. My thought has always been that Globalization is nice providing the people in the country buying the
    products are not being royally screwed via lost jobs...not sure I wrote that right. It is not
    Nationalism. The one argument I keep seeing for using Taiwan for frames is this economy of scale
    thing AND that in North America we lack the advanced technologies to produce high quality product at
    a low cost. Harley Davidson has invested the farm in Laser guided welding, tube cutters and pipe
    benders...all located in the same State as RANS. One major downside to any company investing big
    bucks in Laser guided anything and or robotics is under utilization of said technology. Perhaps RANS
    could do a deal with HD to have the framesets made locally? HD went to Porsche in Germany to use the
    advanced technologies and then add some of it to their US production facilities...some sections of
    the new Harleys are being fabricated at a German Porsche plant...cool eh. IF all the bent makers in
    North America could get together and do an estimate of how many frames they'd need for a production
    run for one year, had the jigs available, had everything on CAD....then you could have "one" company
    set up in the USA to do everyone's frames and Taiwan would be a distant memory. The problem being
    getting everyone together, choosing the common technology they are all willing to accept and doing a
    set price (regardless of) how many frames are being done re: same price for a company needing 100
    frames or a company needing 1000 frames...it levels the playing field this way and will stop small
    companies looking at Taiwan again because they have to pay more in the USA for their frames than say
    a larger bent maker pays. Would think you'd have better QA if ALL the bent frames came from one
    facility in the USA. Some saving to the environment re: less sea shipping (very minor and the ships
    don't carry just RANS frames alone...okay a weak argument on the environment side). Maybe even
    having such a facility in the USA will add to the pollution problem in America. Lets move all the
    heavy polluting industries to China and let them choke on the fumes and contaminate their ground
    water logic....then Americans end up being consumers only...but without a manufacturing base the
    wages dry up and you can not afford most of the products you need to buy etc., etc.. One production
    facility serving every bent and maybe a few DF makers located in the USA using state of the art
    technologies, the government and banks would line up to fund such a facility...because you'd have
    full utililization of the equipment...no periods of the equipment sitting idle and unproductive.

    Dragging this out further...I observed a few years ago that (every) bent maker complains that they
    cannot afford to advertise their products because their market is too small. Advertising to the
    masses IS a costly deal and the financial rewards (sales) would hardly justify the expense. RCN and
    B.R.O.L. are the only active players in letting the world know what bents are available in the
    marketplace...and word of mouth. Small and very limited attempts at glossy brochures at bike shows
    and of course websites few in the UN-Bent world every visit.

    How about ONE marketing firm doing ALL the bent makers, one ad campaign for the heaving bent and
    un-bent masses, get some national print medium coverage going. Have (every) bent maker contribute $
    to the ONE selected Marketing firm.

    Bent designers/makers tend to be really good at their craft but are "lost in space" when it comes to
    letting the world know they exist and what products they make. There really needs to be some
    National organization to actively promote the products made by bent companies...the status quo just
    is not working very well. I am always floored when I see someone post a message that they saw a bent
    on TV or an Avatar in a movie or the Discovery channel interviews [censored] Ryan etc. There needs to be a
    more "in your face" regular exposure of bents to get any sales momentum going.

    I used to joke that what we need is for someone at CNN to get a video clip of Osama Bin Laden
    and Saddam Hussein riding a GRR and RANS V2 down the road just as the 101st Airbourne are
    driving the opposite direction on the same road. That it would take something that dramatic to
    get Bents well known.

    I personally CANNOT live with riding a bent for another 25 years and not see another bent on the
    road. The 1st time I put my rump on a bent in 1978 I realized I had discovered something totally
    awesome and I wanted to share and "turn on" everyone else. Unfortunately my having a reputation as
    someone who does not have all his cylinders firing at the same time probably convinced the heaving
    masses to avoid trying what I rode...lest they too are seen as an un-orthodox Nut Bar. When I see
    another bent on the road I have an urge to chase after it...and often do and I have had a few people
    on bents chase after me. We are soooo rare still we seek each other out. The "Secret Bent Handshake"
    among bent riders is we each firmly shake the others hand BUT we (never) make eye contact because we
    are too preoccupied looking at the bent the other guy is riding. There is also Bent-Envy, which
    involves the "Secret Bent Handshake" including Drool dripping from the corner of our mouth due to
    massive saliva buildup as we Lust after the bent the other chap is riding.

    I'd like to see a lot more people getting bent and our numbers are increasing, but ever so slowly
    and I wonder about negative population growth re: with so many seniors bent and they will stop
    riding in a decade or two and then die, we need to get younger people involved in greater numbers to
    offset our aging riders.

    My wife just asked if I thought anyone would read all this. Oh Yeah honey dearest....the weather is
    sooo awful what else would anyone be doing today.

    PS...J.R. are you riding bent in the Becel Challenge today?
    ----------------------------------------------------------
    "john riley" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:

    [email hidden] (Lawrence Turner) wrote in message


    news:<[email hidden]>...

    Quoted message said:
    Quoted message said:

    I disagree. Rans decision - economical or not - was to outsource mfg oversees. They risked
    quality for the sake of price. [...]

    If they did it because of price, it would be "economical" not "not". And as I said elsewhere, I
    don't know that that is the primary reason. It is difficult to have the employees and facilities
    and to keep them fully utilized with a handful of low volume products. I think both RANS and Peek
    did it more for logistical reasons than price.

    I haven't done component by component matching, but it looks to me like Taiwan bikes and US frame
    bikes are often in the same price range. _Maybe_ the companies with the Taiwan frames have better
    margins, but I don't think either of us know for sure. These bikes are low volume either way.

    Outsourcing spreads the risk to other companies who may be in a better position to utilize
    capacity. That said, I recognize that outsourcing may make quality control more challenging, but I
    don't think it makes it impossible.

    If you want to buy a bike with a US frame (note that the components, the actual moving, friction
    producing parts are also from various places) that's fine; they are available. But that is no
    guarentee of quality. Quality is not dependent on country of origin. Some US frame bikes have had
    issues too.

    John Riley

  4. "Zippy the Pinhead" skrev

    Quoted message said:
    Quoted message said:

    (2 polish bikes. One of which is state of the art.)

    Yeah, but is it HIGHLY polish?

    Actually its quasilow. ;o)

  5. No rad-lock on either of the two damaged ones. The printed material accompanying the bikes said it
    did, but it did not.

  6. "Wile E. Coyote" <[email hidden]> wrote in message
    news:<[email hidden]>...

    Quoted message said:

    My thought has always been that Globalization is nice providing the people in the country buying
    the products are not being royally screwed via lost jobs...not sure I wrote that right. It is not
    Nationalism. The one argument I keep seeing for using Taiwan for frames is this economy of scale
    thing AND that in North America we lack the advanced technologies to produce high quality product
    at a low cost. Harley Davidson has invested the farm in Laser guided welding, tube cutters and
    pipe benders...all located in the same State as RANS. [...]

    H-D is in Wisconsin and RANS is in Kansas. Do only people from Iowa know the difference? ;-)

    I don't think this is about technology, I think it is about capital. The margins and ROI in the bike
    business are not that great. It is different for Harley. OTOH nobody seems to be making much money
    on anything these days, so now would be better time to float this than before the crash. ;-)

    Could CCM do quality? Then you could get the CDN Gv't involved too.

    Quoted message said:


    PS...J.R. are you riding bent in the Becel Challenge today?

    You betcha. 50 K plus down and back from home. I'd have done the 75 if the loop was still open.
    Might spring for the extra bucks next year, although "early start" doesn't seem like much of a
    bargin when it is this cold. At least it wasn't raining. To see what we are talking about, see:

    ww1.heartandstroke.carideforheart

    JR

  7. Is Bills delemma is that he couldn't deal with the dent on his new bike? One that could not be seen
    without the feel test? Not his problem, if he can't, its the dealers problem and one that is the
    dealers responsibility to deal with. I would have likely said, "Whats it worth to you not to have to
    bring the bike back?" An sent him a check for the agreed upon amount or a shop credit on a future
    purchase. As a dealer its my practice to throughly inspect a bike as I put it together. If I find
    damage, I note it and contact the importer/manufacturer for remedy, I often photograph it. I reveal
    known damage on the price ticket and discount the product. Sometimes its damage that may have
    occured while the bike was on the floor, then it may be a time of sale discount or it may be an
    added option. It could be this. "If you can live with it I'll throw in a nice seatbag" as I did with
    a sale last week. The customer is happy, I'm happy. I am currently building up a STRADA Tour version
    from a frame. It has a paint blem on the front of the bottom bracket. I got a discount from
    Bacchetta and I will reduce the price to the buyer. I sold a Tailwind Friday, The buyer noticed a
    small cosmetic defect in the front Primo Comet. No big deal, new tire. The offending Primo now
    resides on a demo bike. IMO its a lot easier to rectify the problem by saying "What is it you would
    like me to do?" and go from there.
    --
    Jude....///Bacchetta AERO St. Michaels and Tilghman Island.. Maryland Wheel Doctor Cycle and Sports,
    Inc 1-800-586-6645 "baronn1" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:

    RANS was right, the LBS did let you down. As the reseller (dealer), what value did that LBS add to
    the transaction? Doesn't sound like they were very thorough, and you paid the price. It is
    incumbent upon the reseller


    to

    Quoted message said:

    properly assemble the product, and QA it prior to delivery. If RANS shipped the bike to you, and
    there was another issue, say


    something

    Quoted message said:

    mechanical, now they are faced with a dilemma. Was it a quality issue, or faulty assembly due to
    an inexperienced mechanic putting it together (*you may be a whiz, but they can't know that). I
    work for an computer manufacturer, and we would urge our customer to


    seek

    Quoted message said:

    out a different reseller, and possibly decommission that reseller if


    things

    Quoted message said:

    like this became the norm. I understand you may not a have a ready choice of another reseller, but
    exclusivity in an area doesn't excuse that


    reseller

    Quoted message said:

    from their responsibility.

    "Bill in Indiana" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:

    I used to own a Rans Rocket. It was a great and fast bike. I was a RANS Church member.

    Recently I decided to try a RANS VIVO. I picked up a new one at a wonderful bike shop but when I
    got home I noticed a dent in the main tube. The paint was just fine, It almost appeared as if
    the frame


    was

    Quoted message said:

    painted with the dent already in it.

    The bike shop ordered a new one and a week later I drove another 140


    mile

    Quoted message said:
    Quoted message said:

    round trip to exchange the bikes. They loaded the boxes on my trailer, as I agreed to


    put

    Quoted message said:

    it together.

    Got home and guess what? A DENT IN THE MAIN TUBE. This time it was in a different place. Called
    RANS and they stated that their frames are made in Taiwan now (something I did know) and that
    they don't open the boxes prior to shipping them to the


    dealers.

    Quoted message said:
    Quoted message said:


    Trying to do them a favor, I wanted them to know the information because there is likely a
    problem. What are the odds of a coincidence ? They were kind at first and were going to ship a


    frame

    Quoted message said:

    to my house. However, at the last minute the gentleman stated he would have to send it to the
    bike shop, which will require me to drive another 140 mile round trip. He had taken my address
    and told me that he would send it to me, only to be interrupted


    by

    Quoted message said:
    Quoted message said:

    someone (a [censored] I would assume) and came back to the phone to tell me I would have make another
    round trip (3rd time) He got argumentative and tried to blame the bike shop for not checking the
    bike (putting it together) before selling it to me. Ha! TERRIBLE QUALITY


    should

    Quoted message said:

    be caught be the bike shop owner, not the manufacturer!

    RANS SUCK (in my opinion) They chose to go to Taiwan and it appears


    that

    Quoted message said:
    Quoted message said:

    this has caused me 300 miles of driving and a several long distance


    phone

    Quoted message said:
    Quoted message said:

    calls. I used to be in the church, but they truly are not the same


    company

    Quoted message said:

    in my opinion. You decide for yourself, but beware of damaged bikes.


  8. [QUOTE]Originally posted by Jude T. McGloin

    [B]
    IMO its a lot easier to rectify the problem by saying "What is it you would
    like me to do?" and go from there.
    --

    Quoted message said:

    [/B]

    [/quote]

    I heartily agree. This is the approach that we take in the RV Industry all the time.

    😎

  9. This is a multi-part message in MIME format.

    ------=_NextPart_000_0047_01C32895.84E38FD0 Content-Type: text/plain; charset="iso-8859-1"
    Content-Transfer-Encoding: quoted-printable

    No! No! Burn down the church! Just kidding...some of you folks need some problems to deal with...

    "g19glock1" <[email hidden]> wrote in message =
    "]news:[email hidden]...

    Quoted message said:
    Jude T. McGloin said:

    IMO its a lot easier to rectify the problem by saying "What is it =


    you

    Quoted message said:
    Quoted message said:

    would like me to do?" and go from there.
    --

    Quoted message said:


    =20 20 20
    I heartily agree. This is the approach that we take in the RV Industry all the time.
    =20
    😎
    =20 20 20
    --
    G19 and a V-Rex
    =20 20

    Quoted message said:

    --------------------------<=20


    Posted via cyclingforums.com cyclingforums.comcyclingforums.com


    ------=_NextPart_000_0047_01C32895.84E38FD0 Content-Type: text/html; charset="iso-8859-1"
    Content-Transfer-Encoding: quoted-printable

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META
    http-equiv=3DContent-Type content=3D"text/html; = charset=3Diso-8859-1"> <META content=3D"MSHTML
    6.00.2800.1170" name=3DGENERATOR> <STYLE></STYLE> </HEAD> <BODY>
    <DIV><FONT face=3DArial size=3D2>No! No! Burn down the = church!</FONT></DIV>
    <DV><FONT face=3DArial size=3D2>Just kidding...some of you folks need = some=20 <EM>problems</EM>
    to deal with...</FONT></DIV>
    <DVI><FONT face=3DArial size=3D2></FONT> </DIV>
    <DVII><FONT face=3DArial size=3D2></FONT> </DIV>
    <DVIII><FONT face=3DArial size=3D2>"g19glock1" <</FONT><A=20
    href=3D""][email hidden]"><FONT face=3DArial=20
    size=3D2>[email hidden]</FONT></A><FONT face=3DArial = size=3D2>>=20 wrote
    in message </FONT><A = href=3D""]news:[email hidden]"><FONT=20 face=3DArial =
    size=3D2>"]news:[email hidden]</FONT></A><FONT=20 face=3DArial
    size=3D2>...</FONT></DIV><FONT face=3DArial size=3D2>> = Jude T.=20 McGloin
    wrote:<BR>> > IMO its a lot easier to rectify = the=20 problem by saying "What
    is it you<BR>> > would like me to = do?" and=20 go from there.<BR>>

    Quoted message said:

    --<BR>> > ><BR>> = <BR>>=20 <BR>> <BR>> I heartily agree.


    This is the approach that we take in = the RV=20 Industry<BR>> all the time.<BR>>
    <BR>> 😎<BR>> <BR>> = <BR>>=20 <BR>> --<BR>> G19 and a V-Rex<BR>>
    <BR>> <BR>>=20 >--------------------------< <BR>> Posted via =
    cyclingforums.com<BR>>=20 </FONT><A href=3D"cyclingforums.comcyclingforums.com"><FONT
    face=3DArial=20 size=3D2>cyclingforums.comcyclingforums.com</FONT></A></BODY></HTML>

    ------=_NextPart_000_0047_01C32895.84E38FD0--

  10. J.R.I'll have to check out this H-D being in Wisconsin, I know they are based there...but me thinks
    the new bike I was talking about (partially made at the Porsche plant) was located in Kansas.
    Cannot remember the name of the new HD model.

    As for the Becel 50 Km ride...good that you made it. My wife and I will (fer sure) do it next year.
    I have been trying to get the organizers to allow Power-Assisted DFs and bents to ride as well...in
    our own time slot. .

    Quoted message said:
    Quoted message said:

    Harley Davidson has invested the farm in Laser guided welding, tube


    cutters

    Quoted message said:
    Quoted message said:

    and pipe benders...all located in the same State as RANS. [...]

    H-D is in Wisconsin and RANS is in Kansas. Do only people from Iowa know the difference? ;-)

  11. "Wile E. Coyote" <[email hidden]> wrote in message
    news:<[email hidden]>...

    Quoted message said:

    Cannot remember the name of the new HD model.

    V-Rod:

    harley-davidson.comKickTheTires.asp

    It does seem to be made in Kansas City, Missouri:

    harley-davidson.comfactorytours.asp

    JR

  12. "Bill in Indiana" <[email hidden]> wrote in message
    news:<[email hidden]>...

    Quoted message said:

    Recently I decided to try a RANS VIVO. I picked up a new one at a wonderful bike shop but when I
    got home I noticed a dent in the main tube. The paint was just fine, It almost appeared as if the
    frame was painted with the dent already in it.

    Bill,

    Not to make light of your grief But...............

    "when I got home I noticed a dent"......

    I would tuck this into my "CAVEAT EMPTOR" file and move on.

    Jerry

  13. Quoted message said:

    I wouldn't "hang" RANS or the dealer, very unfortunate, but they are trying to rectify it, RANS is
    one of the best in customer service.

    They *have* been. They've been very good to me sometimes. They sent me new seat mesh when I called
    to ask them about whether my mesh should have been stretched beyond use after only 600 miles. But
    the last couple of emails I sent them (three, actually) regarding seat retention, a bent main tub
    (the result of my having cranked the seat QR too tightly in a vain effort to stop seat slide) and
    requesting information on Rocket touchup paint (my frame finish has more holes in it than i an Iraqi
    tank), have been COMPLETELY ignored.

    I hope the folks at RANS see this thread and react accordingly. A few small impressions can make a
    difference in a world like the 'bent world. Two months ago, I woulda said there's no one better in
    CS, but now, I have to put RANS back in the 'satisfactory' or 'not quite' category...

    In my case, it would have cost them next to nothing to email me and say, sure, $2 bucks a bottle, or
    five, whatever. (Although rumor has it, this stuff was supposed to come with my bike.) Sure, they
    took a financial hit on sending me that free seat mesh, and it made me happy, but what I remember
    now is being ignored...

    It's almost like an evil twin took over at CS...

  14. "Jude T. McGloin" <[email hidden]> wrote in message
    "]news:[email hidden]... <snip>

    Quoted message said:

    IMO its a lot easier to rectify the problem by saying "What is it


    you

    Quoted message said:

    would like me to do?" and go from there.
    --
    Jude....///Bacchetta AERO St. Michaels and Tilghman Island.. Maryland Wheel Doctor Cycle and
    Sports, Inc 1-800-586-6645


    Amen to that. My first lession as a new Retail manager 25 years ago was to listen carefully to the
    customer with a complaint. More often than not, they would tell you how to make them happy. If they
    did not, you asked.

    Tom thompson

  15. The damage can be seen, but I will admit that ANY damage is unacceptable to me-yes. It appears from
    your comments that you think that selling damaged merchandise is ok, as long as you give someone a
    price break. If we were talking department store bike, maybe. but not at the price ranges were
    talking about. But, if I am ever in the market for a damaged bike, I will visit your shop for a
    bargain! When I buy anything new that costs over $1500 dollars sir, I do expect it to be
    perfect...maybe your in a different socio-economic group than myself?

  16. This is a multi-part message in MIME format.

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    "baronn1" <[email hidden]> wrote in message = "]news:[email hidden]... No! No!
    Burn down the church! Just kidding...some of you folks need some problems to deal with...

    See: j-walk.comconference.htm

    ---
    Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (grisoft.comgrisoft.com).
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    <DV><BR>"baronn1" <<A=20 href=3D""][email hidden]">[email hidden]</A>> wrote
    in = message=20 <A=20
    href=3D""]news:[email hidden]">news:vdlhadbg08ug53@news.=
    supernews.com</A>...</DIV> <BLOCKQUOTE=20 style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px;
    MARGIN-LEFT: 5px; = BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
    <DVI><FONT face=3DArial size=3D2>No! No! Burn down the = church!</FONT></DIV>
    <DVII><FONT face=3DArial size=3D2>Just kidding...some of you folks need = some=20
    <EM>problems</EM> to deal with...</FONT></DIV>
    <DVIII><FONT face=3DArial size=3D2></FONT> </DIV>
    <DIX><FONT face=3DArial=20
    =
    size=3D2> &nbs=
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  17. Well sir, it was covered up by foam that was installed to protect the frame from damage by feet etc.
    in front of the seat. Guess you had a thought before all the facts were known. I have purchased
    about two dozen new bikes in my life...never have inspected the frame front to back as your
    suggesting. But...never had TWO in a row with damage either. I will take your keen advice in the
    future however-especially if it is a RANS I am looking at...

  18. Bill in Indiana said:

    The damage can be seen, but I will admit that ANY damage is unacceptable to me-yes. It appears
    from your comments that you think that selling damaged merchandise is ok, as long as you give
    someone a price break. If we were talking department store bike, maybe. but not at the price
    ranges were talking about. But, if I am ever in the market for a damaged bike, I will visit your
    shop for a bargain! When I buy anything new that costs over $1500 dollars sir, I do expect it to
    be perfect...maybe your in a different socio-economic group than myself?


    I think Jude was very clear that it was up to the customer to decide what the remedy was. He was
    merely making an offer. I had a similar situation with a bike. It arrived with a cosmetic blemish.
    The dealer made me an offer to reduce the price if I would take it as is. I didn't have to, I could
    have waited for another bike to have been shipped. However, I felt the discount that was offered was
    enough to compensate me for the blemish, plus I got immediate delivery, so I took him up on his
    offer. I had the choice, as I'm sure Jude's customers do, of waiting longer and paying more. From
    what Jude said, you could have eventually had it perfect, you just would have had to wait longer.
    The customer isn't going to have the bike any sooner if the offer isn't made. Jude sounds very
    customer oriented, he's just expanding the list of options available to the customer.

    Do you think the offer of a reduced price, in exchange for the bike as is, shouldn't be made?

    -John

  19. I think that the issue occurs too often if he has a standard type offer he makes. I for one would
    not accept it. Do I think he should make the offer? I think he compromises himself and his
    dealership by doing so...just my opinion. I would seek him out for a scratch and dent sale, but not
    to buy a new bike. Guess I am picky. But to accept a certain level of damage to me is unacceptable.
    If I owned a bike shop I would not accept it. Now if I caused it, or a customer caused it, yes, I
    would try to sell it at a discount. But that is a different argument. This is about new merchandise
    arriving damaged. Guess we all have our standards. If there is going to be a dent or scratch, I want
    to be the one who causes it. I don't want one to come standard. This is my last post on this. Don't
    want to whine anymore.

  20. that sort of reasoning, is why most of Indiana doesn't go on day light savings time :-). Dog gone,
    take the bike back and get another brand.

    Bill in Indiana said:

    I think that the issue occurs too often if he has a standard type offer he makes. I for one would
    not accept it. Do I think he should make the offer? I think he compromises himself and his
    dealership by doing so...just my opinion. I would seek him out for a scratch and dent sale, but
    not to buy a new bike. Guess I am picky. But to accept a certain level of damage to me is
    unacceptable. If I owned a bike shop I would not accept it. Now if I caused it, or a customer
    caused it, yes, I would try to sell it at a discount. But that is a different argument. This is
    about new merchandise arriving damaged. Guess we all have our standards. If there is going to be a
    dent or scratch, I want to be the one who causes it. I don't want one to come standard. This is my
    last post on this. Don't want to whine anymore.

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