Someone mentioned in another thread how important it is to support our
LBSs. I agree. But anyone who doesn't want to hear me whine and
complain, please don't read any more.
I have a LBS about 3 blocks from where I work and they are great,
helpful, definitely work hard to earn trust and don't charge too much
etc. Then there is the LBS close to where I live. I'm far from work,
so my "home" LBS is 45 miles north of the one near work. I mostly go to
the one close to home if I have to bring my bike or uni, for logistical
reasons.
So the home LBS is the place I took the uni when I started to get a
popping noise/feeling in my right pedal. I told them I got the uni on
unicycle.com, and would they check out the problem and put new pedals
on, if necessary. They said it would take 2 days. When I called them
the morning of the second day, they said it was a defective pedal, the
bearings were screwed up or something. I said, OK, please replace the
pedals, and I'll call you back later today to find out when I can pick
it up. They said OK.
I called a half-hour before they closed, and asked if I could pick it
up. They repeated, "the pedal is messed up." I said, I know, you told
me that earlier, did you replace them? Answer, "No, but you can ride
the unicycle for awhile and bring it back when it needs a new pedal." I
was so disgusted with their service at this point that I just agreed to
pick it up and thought I will never go back to them again!
Now the plot thickens. I called uni.com last week and told them about
the defective pedal and to summarize, they sent me new pedals, no
charge, no shipping. The very day I receive them, I tried to buy a
pedal wrench (from the NICE, competant, near-work LBS,) but they were
out of stock. I went home and told the girlfriend; she said "But don't
you already have an all-in-one tool from your mountain bike?" I looked
and discovered that I've had a Cool Tool all this time. So, I went to
take off what I thought was my defective pedal, but on a whim, tightened
it up a little first. And tried it out. Absolutely no popping feeling.
No clicking sound whatsoever. So I soaked unicycle.com for a free set
of pedals, inadvertently, just because the LBS LIED to me and didn't
even look at my damn pedal! And they kept it for two days!
Amy, if you're reading this, post something and I'll send back the
pedals.
--
digigal1 - You call this middle age??
Omni for Uni and Uni for Omni!
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