After waiting several months for some action from my registration on
the Kryptonite lock exchange program, I thought I'd send a follow-up
email. Surprise - it actually got a reply! Check it out below - I've
snipped Seth's extension, cell phone etc for obvious reasons :-) Still
no actual timeframe, but at least some hope...
Andrew,
Thank you for taking the time to follow up on this matter. We are
currently processing tens of thousands of requests for exchange.
According to our records, we have received all the necessary
information. Your name and address have been entered into our UPS
database. We are currently processing our AU orders. As the correct
product becomes available we will be sending out a UPS call tag. The
call tag will be sent to you via this email address. Please print the
call tag within TEN days of receipt. The call tag will be good for 90
days. As soon as our AU warehouse receives the replacement product, you
will be emailed a call tag.
Should you have any questions, feel free to give me a call.
Sincerely,
Seth Samson
Technical Team Sales Representative
Kryptonite
437 Turnpike St
Canton, MA 02021
Australia and New Zealand · Public discussion
Kryptonite response - AU-specific
Thread details
What we know about this thread
- Original section
- Australia and New Zealand
- Published
- 18 February 2005
- Last activity
- 18 February 2005
- Original author
- Andrew Reddaway
- Posts
- 2
- Discussion status
- Public discussion
- Total views
- 490
- Views / 30 days
- 0
The navigation and discussion metadata provide context. Posts remain in their original chronological order.
-
-
Andrew Reddaway said:
After waiting several months for some action from my registration on
the Kryptonite lock exchange program, I thought I'd send a follow-up
email. Surprise - it actually got a reply! Check it out below - I've
snipped Seth's extension, cell phone etc for obvious reasons :-) Still
no actual timeframe, but at least some hope...I sent them a cranky letter the other day, after bringing it up here, and I did get a reply on that one;
I have forwarded this email to the person who is handling the Australian
lock exchange process.
I anticipate a response soon and will follow up with you. I apologize for
the delay and any
inconvenience this may have caused you.Thank you,
Lee Yuszczak
Customer Service Representative
Kryptonite
437 Turnpike St
Canton, MA 02021Still no email, sticker or locks though ...
till
Active in the last 60 minutes
Active in this thread
0 users · 0 guests ·0 bots ·0 total
No signed-in users are active right now.
No known search crawlers active right now.