While I returned my EV2000 to my dealer yesterday and bought a combination
U-LOCK as I could not wait weeks for a replacement: I am very impressed
with the offer by Kryptonite to exchange all locks showing that they have
stepped forward in a courageous manner and accepted responsibility.
Extract from their web site:
KRYPTONITE OFFERS FREE PRODUCT EXCHANGES TO ALL CURRENT OWNERS
OF KRYPTONITE TUBULAR CYLINDER LOCKS
Lock Manufacturer Continues to Set the Standard for Security and Service
Canton, MA September 22, 2004 – Kryptonite today announced that the company
is offering free product exchanges to all consumers who are concerned about
the security of their current Kryptonite tubular cylinder locks.
At no charge to them, consumers will be able to exchange their current
Kryptonite tubular cylinder lock for a Kryptonite non-tubular cylinder
lock. Kryptonite will begin exchanging products within a few weeks as it
accelerates product availability.
“At Kryptonite, we understand the responsibility that comes with being the
market leader. Since we learned last week about the possibility of
compromising some of the industry’s tubular cylinder locks, we have been
working diligently to devise the best and most responsible solution to
address the concerns of consumers and to meet the needs of our distributors
and retailers,” said Steve Down, General Manager of Kryptonite. “We decided
to simplify and expand our planned product upgrade program so that we could
expedite the process for consumers and eliminate any lingering doubt in
their minds about their locks. Standing by our customers is the responsible
thing to do for those who rely on our security products to keep their
valuables safe.”
Kryptonite is offering a free product exchange to consumers who currently
have Kryptonite locks using tubular cylinders. To participate in the free
product exchange offer, consumers can visit the company’s Web site at
www.kryptonite.com for registration instructions. As part of this effort,
Kryptonite will initiate a swap program through direct communication with
all of its distributors and retailers.
Mr. Down concluded, “At Kryptonite, we constantly remind ourselves of our
responsibility to lead and offer solutions – not excuses – that strengthen
Kryptonite’s relationships with consumers and channel partners. By
instituting the most comprehensive program possible, we believe our company
has again taken the lead in providing unprecedented customer support and
service.”
Attention Kryptonite Friends:
Kryptonite moved to new offices in June, 2002, approximately a quarter mile
from our old building on the same street. Our phone number didn’t change
and obviously, our web site hasn’t moved. However, effective immediately
mail addressed to 320 Turnpike Street will no longer be forwarded to the
new office. It will be returned to you with a notice of our new address.
Please make sure you change the street number on all Kryptonite
correspondence, addressing mail to us at the following address:
Kryptonite
437 Turnpike Street
Canton, MA 02021 USA
Passionate, fanatical, driven, consumed. Perhaps we're the ones who should
be locked up.
Kryptonite
1-800-SAY-LOCK (USA)
781-828-6655 (outside USA)
437 Turnpike Street
Canton, MA 02021, USA
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