Over the years I've owned several Giro helmets (now a Bell brand), including the one that prevented me from testing the idea that human head is harder than than a curb. On three occassions I've called customer service and been well treated.
A few days ago the Rock Loc on my Pneumo broke. I called and after some questions, such as were the adjusters red or silver and would I mind getting silver if they were out of red, the women who helped me said that the replacement part would reach in in about two weeks. I called on the 10th, it was mailed on the 11th and in my mailbox in California on the 12th. They sent me red!
I think good after sale service like that deserves a pubic, "Good job Giro!"😄