Well, I've only used them once, and I was a bit disappointed. There
was a hole in a little carton of yogurt and it spritzed on a lot of
other food. Pretty hard for the packer to have missed, I think.
Still, I wasn't going to request a refund for seventy-five cents.
Two other complaints: one, their "gourmet smoked bacon" was Oscar
Meyer quality (that means BAD). It was only $6 so maybe that should
have tipped me off. Two, none of the fruit I ordered was anywhere near
ripe. I expected better.
Anyway, here's why I ordered. There's a promotion where New Yorkers
get $25 off their first two orders of $40 or more. Type "NYPOST" in
the promotion code box. Worked like a charm for me! (Naturally, you
can't use it if they don't deliver in your neighborhood -- which is
most of New York.) Even with their $5 deliver charge, you'll get $80
worth of groceries for $40+.
Frankly, I don't see myself using them again. I can walk to the store
in 10 minutes and get the same quality food -- and this is from a POS
Key Food store. Why waste the time ordering online and staying home 2
hours to wait for them? (And, as Agent_C says, putting up with their
faults.)