Dave Hinde Service - any experience

Recently I bought some ITM bar extensions form Dave Hinde. When I received them there was some bolts missing, I phoned them up and they said return the bars and they would replace, which annoyed me a bit because I just wanted the bolts, anyway I returned them at my cost, a few days later I got the same bars back still missing the fixing bolts, once again I rang up and was told without 'asking me what was missing' the bars were complete. The person was very rude and unhelpful. In the end I got in touch with ITM and they supplied the bolts direct to me. I will never use Dave Hinde again and strongly advise anyone else not to. I also reported it to consumer rights at www.direct.gov.uk they said they need more people to complain before they can investigate. So if you have had a bad experience complain.😠