Just an update on my cracked Genesis Day 02 frame.
I was told that Ridgeback would collect the frame last Friday but today I found out that this won't be until Thursday now.
I've sent Ridgeback a note asking for information on what they plan to do and how I can assured that all the extra bits I've put on the bike will be safeguarded. I'll let you know what I hear (if anything as the last time I wrote to them I heard squat!).
If you're planning on buying a RB then perhaps you should hold off until this story is over.
"Smudger" <[email hidden]> wrote in message "]news:[email hidden]...
Quoted message said:
Just an update on my cracked Genesis Day 02 frame.
I was told that Ridgeback would collect the frame last Friday but today I found out that this won't be until Thursday now.
I've sent Ridgeback a note asking for information on what they plan to do and how I can assured that all the extra bits I've put on the bike will be safeguarded. I'll let you know what I hear (if anything as the last time
I
Quoted message said:
wrote to them I heard squat!).
If you're planning on buying a RB then perhaps you should hold off until this story is over.
Er - I have to eat humble pie already!!
The bike shop owner ( a chain of shops ) just called me to tell me he escalated the problem to Madison, the importers. Not long after that call I received a call from a senior manager at Madison who explained the plan and that the problem would be sorted by the end of next week.
"Smudger" <[email hidden]> wrote in message "]news:[email hidden]...
Quoted message said:
"Smudger" <[email hidden]> wrote in message "]news:[email hidden]...
Quoted message said:
Just an update on my cracked Genesis Day 02 frame.
I was told that Ridgeback would collect the frame last Friday but today
I
Quoted message said:
Quoted message said:
found out that this won't be until Thursday now.
I've sent Ridgeback a note asking for information on what they plan to
do
Quoted message said:
Quoted message said:
and how I can assured that all the extra bits I've put on the bike will
be
Quoted message said:
Quoted message said:
safeguarded. I'll let you know what I hear (if anything as the last
time
Quoted message said:
I
Quoted message said:
wrote to them I heard squat!).
If you're planning on buying a RB then perhaps you should hold off until this story is over.
Er - I have to eat humble pie already!!
The bike shop owner ( a chain of shops ) just called me to tell me he escalated the problem to Madison, the importers. Not long after that call
I
Quoted message said:
received a call from a senior manager at Madison who explained the plan
and
Quoted message said:
that the problem would be sorted by the end of next week.
I'm much happier as you can tell.
More soon...
Latest.......
Madison have offered (in conjunction with the shop - who have been exceptionally helpful throught the whole episode so far - thanks Hargroves Cycles in Winchester) to replace my 02 frame with an 03 frame with carbon forks. Good news and I'll be very happy to get it all back ship-shape (or bike-shape!). Hmmmm, carbon forks!!!
