I bought a pair of Carnac Quartz shoes this summer. My previous pair of Carnacs had been wonderful and durable, but the Quartz are having strange durability problems. Specifically, the black part of the shoe on the crank side (i.e. the left part of the right shoe and the right part of the left) is coming unglued and unstitched.
This is irritating, since they cost so much. The new design involves glue and stitches while the old one had this portion of the shoe (which gets pressure because the straps loop to it) sewn into the sole.
Anyhow, now I'm trying to figure out where to send these shoes to get them fixed. Carnac is a French company. There is nothing about repairs on their website. Is there someplace in the states that folks know of?
Take them to any carnac dealer or where you got them, I had a problem with the ellipse model because the leather by the straps started to split. Carnac replaced them for free with no problems, as long as it's under a year, there warranty is 12 months.
"Dan Tompkins" <[email hidden]> wrote in message "]news:[email hidden]...
Quoted message said:
I bought a pair of Carnac Quartz shoes this summer. My previous pair of Carnacs had been wonderful and durable, but the Quartz are having strange durability problems. Specifically, the black part of the shoe on the crank side (i.e. the left part of the right shoe and the right part of the left) is coming unglued and unstitched.
This is irritating, since they cost so much. The new design involves glue and stitches while the old one had this portion of the shoe (which gets pressure because the straps loop to it) sewn into the sole.
Anyhow, now I'm trying to figure out where to send these shoes to get them fixed. Carnac is a French company. There is nothing about repairs on their website. Is there someplace in the states that folks know of?
