Road Cycling · Public discussion

Blackburn Outstanding Customer Service

Started by Frank Drackman · · Last activity · 1 post · 522 views

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Road Cycling
Published
14 June 2005
Last activity
14 June 2005
Original author
Frank Drackman
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  1. I have nothing to do with Blackburn, other that as a very happy customer.

    I own a Blackburn Airstick mini pump that I really like. I don't use it
    often, but it works great every time that I need it. I own a bunch of bikes
    and went to my LBS to purchase additional mounting brackets. They didn't
    have any, and didn't know how to order any so I contacted Blackburn. Their
    customer service department responded the same day and told me that they
    would be happy to send me an extra bracket...for free. I offered to pay but
    they wouldn't accept any money. It is rare to find a company with such a
    high level of customer service and you can be sure that I will factor that
    in when evaluating future purchases.

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