I wrote 7 Sep 2005 (was: "Frame break in Dahon 2003 model "Boardwalk 6" folding bicycle":
Quoted message said:
The steel frame of my Dahon "Boardwalk 6", 6 speed 20" 2003 model folding bicycle broke in half yesterday ... there was no on-coming traffic and my helmet and clothing protected me from serious injury. ...
There wasn't a steel frame available so my Dahon Boardwalk now has the aluminum frame of the up-market Vitesse model. This is painted a cool looking matte black. It was repaired under warranty and I only had to pay a small shipping charge.
There wasn't a steel frame available so my Dahon Boardwalk now has the aluminum frame of the up-market Vitesse model. This is painted a cool looking matte black. It was repaired under warranty and I only had to pay a small shipping charge.
Why is it acceptable to pay shipping on a warranty repair?
There wasn't a steel frame available so my Dahon Boardwalk now has the aluminum frame of the up-market Vitesse model. This is painted a cool looking matte black. It was repaired under warranty and I only had to pay a small shipping charge.
Why is it acceptable to pay shipping on a warranty repair?
'cause it's cheaper than taking it back yourself...
"BrettS" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Jasper Janssen said:
On 16 Oct 2005 17:54:01 -0700, "Tom Worthington" <[email hidden]>
Quoted message said:
There wasn't a steel frame available so my Dahon Boardwalk now has the aluminum frame of the up-market Vitesse model. This is painted a cool looking matte black. It was repaired under warranty and I only had to pay a small shipping charge.
Why is it acceptable to pay shipping on a warranty repair?
'cause it's cheaper than taking it back yourself...
You really need to read the Warranty and Repairs brocure from the ACCC - the seller is responsible (under the trade practices act 1974) for all warranty returns costs.
"BrettS" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Jasper Janssen said:
On 16 Oct 2005 17:54:01 -0700, "Tom Worthington" <[email hidden]> wrote:
>There wasn't a steel frame available so my Dahon Boardwalk now has the >aluminum frame of the up-market Vitesse model. This is painted a cool >looking matte black. It was repaired under warranty and I only had to >pay a small shipping charge.
Why is it acceptable to pay shipping on a warranty repair?
'cause it's cheaper than taking it back yourself...
You really need to read the Warranty and Repairs brocure from the ACCC - the seller is responsible (under the trade practices act 1974) for all warranty returns costs.
www.accc.gov.au
Thanks for the pointer.
Interestingly, the ACCC specifically mention *reasonable* freight costs. Given that Mr Worthington lives in Canberra and bought the bike in Sydney, I would imagine that a small freight charge (and he doesn't mention how small) would be deemed reasonable.
